Welcome to KFC.

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.

Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.

Join us. Bring it. And together, we can be part of something truly extraordinary.

Bringing it to the role.

The Learning Experience & Design Leader will be a key contributor to the KFC UKI Restaurant Support Centre (RSC). They will design, implement, and lead the core learning strategy for all of KFC UKI restaurant and field operation employees, through the Learning Experience and Design (LED) team, to deliver blended learning solutions, including but not limited to, Job aids, Virtual, Workshops, eLearning, Microlearning, and In-restaurant training. The Learning Experience & Design Leader will work collaboratively with cross-functional stakeholders, SME’s, the KFC global LED team, and our restaurant operation teams to enable the LED team to produce effective, timely, engaging, and learner centric content.

What you’ll do

•         Design and develop the LED strategy for the LED team, focusing on our restaurant operation employee experiences.

•         Lead the LED team in updating and sustaining the KFC UKI core curriculums.

•         Lead and coach a team of 2 people to focus on their continual growth and development in role and beyond

•         Collaborate with various teams to ensure the effectiveness of any ad hoc restaurant training.

•         Create, refine, and assess various learning materials, including eLearning modules, videos, and webinars, using tools like Edapp and Adeptly. Maintain a professional tone suitable for adult learners.

•         Author, edit, and format documentation essential for training purposes, encompassing guides for both leaders and learners, workbooks, storyboards, and other pertinent materials.

•         Partner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency.

•         Engage in constructive dialogue with internal and external stakeholders to align training content with organizational requirements and learner needs.

•         Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.

•         Work closely with the global training team to develop and maintain globally applicable training content.

•         Evaluate the effectiveness of training initiatives through the utilization of advanced data analytics tools.

What we’d love from you

About You

•         Excels in effective communication across various levels within the business.

•         Demonstrates effective influencing and collaborative skills.

•         A creative, detail-oriented, proactive, and results-oriented team player.

•         Possesses strong organisational, analytical, and problem-solving skills, coupled with data analytic abilities.

•         Adept at navigating a fast-paced, multitasking environment with competing priorities.

•         Holds a genuine passion for all aspects of learning and development.

•         Adept at partnering with key stakeholders to align priorities to the overall goal of the organisation

Experience

•         Brings prior expertise in leading training strategies of a similar scale and scope.

•         Demonstrates a proven track record of successfully leading teams, managing two or more individuals.

•         Offers hands-on experience in content design and seamless implementation.

•         Brings valuable experience in applying learning and instructional design methodologies.

•         Proficient in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp.

•         Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.

•         Possesses a robust knowledge of Microsoft applications, including Outlook, Word, Excel, PowerPoint, and Publisher.

•         Familiar with working in a fast paced retail (or similar) guest centred operations role with the ability to react to the ever evolving world of L&D.

Be Original.

At KFC, everyone gets a seat at our table. Since we landed in the UK in 1965, we’ve fed our people’s potential – to be their best selves, make a difference and have fun.

Because it’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original.

You’ll work with colleagues who all bring their originality to the table: their energy, spirit and sizzle and make every day high flyin’ and high fryin’.

As a multi-billion-pound business with over 1000 restaurants, we take ambition seriously. You’ll be treated with respect and supported in everything you do as you roll up your sleeves and play your part in bringing finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible working to the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.

Buckets of Benefits

A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including:

·         Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey – a 24-minute train ride from London Waterloo. Depending on job requirement, travel across the UK & Ireland may be required.

·         Generous pension with up to 11% company contribution.

·         ‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.

·         Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).

.         You can buy or sell up to 5 extra days of your core annual leave allowance each year.

.         After 5 years’ service, annual holiday allowance increases to 30 days.

·         Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.

·         Wellness– We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1:1 Mental Health coaching sessions with our partner Sanctus.

·         Private healthcare, including access to Digital GP, with the option to increase to include family cover.

.         Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.

·         Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.

·         Study Support may be available for job-related qualifications.

·         Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.

·         Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.

Our Commitment to You

Our customers come from all walks of life and so do our teams. We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation. 

We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities and members of the LGBTQ+ community. 

To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you'd like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.

Neurodiverse? Our accessibility toolbar can support you when you apply.

Ready to apply?

If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.

Don’t tick all the boxes? Don’t worry. If you don’t match all the criteria for the role and still think you’d be a great fit, we’d love to hear from you.

Welcome to KFC.

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.

Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.

Join us. Bring it. And together, we can be part of something truly extraordinary.

Bringing it to the role.

The Learning Experience & Design Leader will be a key contributor to the KFC UKI Restaurant Support Centre (RSC). They will design, implement, and lead the core learning strategy for all of KFC UKI restaurant and field operation employees, through the Learning Experience and Design (LED) team, to deliver blended learning solutions, including but not limited to, Job aids, Virtual, Workshops, eLearning, Microlearning, and In-restaurant training. The Learning Experience & Design Leader will work collaboratively with cross-functional stakeholders, SME’s, the KFC global LED team, and our restaurant operation teams to enable the LED team to produce effective, timely, engaging, and learner centric content.

What you’ll do

•         Design and develop the LED strategy for the LED team, focusing on our restaurant operation employee experiences.

•         Lead the LED team in updating and sustaining the KFC UKI core curriculums.

•         Lead and coach a team of 2 people to focus on their continual growth and development in role and beyond

•         Collaborate with various teams to ensure the effectiveness of any ad hoc restaurant training.

•         Create, refine, and assess various learning materials, including eLearning modules, videos, and webinars, using tools like Edapp and Adeptly. Maintain a professional tone suitable for adult learners.

•         Author, edit, and format documentation essential for training purposes, encompassing guides for both leaders and learners, workbooks, storyboards, and other pertinent materials.

•         Partner with the global support team in managing the Learning Management System (LMS), including the posting, and updating of course materials, and addressing user issues with proficiency.

•         Engage in constructive dialogue with internal and external stakeholders to align training content with organizational requirements and learner needs.

•         Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our training materials.

•         Work closely with the global training team to develop and maintain globally applicable training content.

•         Evaluate the effectiveness of training initiatives through the utilization of advanced data analytics tools.

What we’d love from you

About You

•         Excels in effective communication across various levels within the business.

•         Demonstrates effective influencing and collaborative skills.

•         A creative, detail-oriented, proactive, and results-oriented team player.

•         Possesses strong organisational, analytical, and problem-solving skills, coupled with data analytic abilities.

•         Adept at navigating a fast-paced, multitasking environment with competing priorities.

•         Holds a genuine passion for all aspects of learning and development.

•         Adept at partnering with key stakeholders to align priorities to the overall goal of the organisation

Experience

•         Brings prior expertise in leading training strategies of a similar scale and scope.

•         Demonstrates a proven track record of successfully leading teams, managing two or more individuals.

•         Offers hands-on experience in content design and seamless implementation.

•         Brings valuable experience in applying learning and instructional design methodologies.

•         Proficient in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp.

•         Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.

•         Possesses a robust knowledge of Microsoft applications, including Outlook, Word, Excel, PowerPoint, and Publisher.

•         Familiar with working in a fast paced retail (or similar) guest centred operations role with the ability to react to the ever evolving world of L&D.

Be Original.

At KFC, everyone gets a seat at our table. Since we landed in the UK in 1965, we’ve fed our people’s potential – to be their best selves, make a difference and have fun.

Because it’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original.

You’ll work with colleagues who all bring their originality to the table: their energy, spirit and sizzle and make every day high flyin’ and high fryin’.

As a multi-billion-pound business with over 1000 restaurants, we take ambition seriously. You’ll be treated with respect and supported in everything you do as you roll up your sleeves and play your part in bringing finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible working to the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.

Buckets of Benefits

A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including:

·         Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey – a 24-minute train ride from London Waterloo. Depending on job requirement, travel across the UK & Ireland may be required.

·         Generous pension with up to 11% company contribution.

·         ‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.

·         Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).

.         You can buy or sell up to 5 extra days of your core annual leave allowance each year.

.         After 5 years’ service, annual holiday allowance increases to 30 days.

·         Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.

·         Wellness– We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1:1 Mental Health coaching sessions with our partner Sanctus.

·         Private healthcare, including access to Digital GP, with the option to increase to include family cover.

.         Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.

·         Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.

·         Study Support may be available for job-related qualifications.

·         Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.

·         Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.

Our Commitment to You

Our customers come from all walks of life and so do our teams. We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation. 

We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities and members of the LGBTQ+ community. 

To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you'd like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.

Neurodiverse? Our accessibility toolbar can support you when you apply.

Ready to apply?

If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.

Don’t tick all the boxes? Don’t worry. If you don’t match all the criteria for the role and still think you’d be a great fit, we’d love to hear from you.