Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.

We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.

About the role

As our Restaurant Capability Lead, you will play a pivotal role in shaping the future of our people across KFC UKI. You will be responsible for the strategic design, development, and implementation of learning and development initiatives that attract, retain, and grow high-performing and engaged talent.

This role will directly contribute to building a culture of continuous learning and development, empowering our employees to reach their full potential and drive our business forward. This role will require being based at our Restaurant Support Centre (RSC) in Woking for 2 days a week.

What will you spend your time doing?

• Build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders
• Serve as a key thought partner to define the learning and development priorities across the KFC UKI system
• Develop, design and deliver effective training solutions and strategies to build and enhance restaurant capability
• Partner with Yum to shape both restaurant & above restaurant leadership capability and coach effectiveness based on current, emerging, and future business needs
• Lead and partner with stakeholders to identify current competency gaps and those needed for their future state to drive restaurant performance.
• Build and create robust methods for tracking, reporting, evaluating and analysing performance of the L&D offering and effectiveness of the programmes it delivers
• Partner with the global support and training teams to manage the LMS, update course materials, resolve user issues, and develop globally applicable training content.
• Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our learning & development offerings.
• Lead the design, ownership and management of Yum’s Leadership Development Curriculum review
• Continuously manage learning software and supplier relationships, ensuring optimal performance and alignment with evolving market offerings.
• Effectively and proactively manage a Learning & Development budget
• Participate in additional projects for the broader People & Culture team to meet business needs

What we’d love from you

About You

• Be comfortable working within ambiguity. We’re designing the organisation of the future, so you’ll need to have a keen eye for new and emerging thinking
• Be highly collaborative, as you’ll be working side-by-side with the wider team to ensure a cohesive experience that maximises motivation, engagement, and productivity within an inclusive work environment
• Strong multitasking skills to effectively prioritise and manage multiple projects simultaneously.
• Demonstrate rigor and strong analytical & problem-solving skills, using evidence-based decision-making, data insights, and co-creative techniques to drive program effectiveness and ensure sustainable change adoption.
• Be a positive disruptor in respect of desired organisational culture, challenging conventional thought and removing blockers

Experience

Must haves:

• Demonstrates a proven track record of successfully leading a team
• Experience of learning & development content design and seamless implementation.
• Familiar with working in a fast-paced retail (or similar) guest centred operations role with the ability to react to the ever-evolving world of L&D.

Desirable:

• Brings valuable experience in applying learning and instructional design methodologies.
• Experience in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp, Adeptly.
• Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.

What’s in it for you:

We offer benefits that make your life that little bit easier — because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.

You’ll get:

• Hybrid working from our Woking RSC (just 24 mins from London)
• Up to 11% company pension contributions
• Fri-Yay finishes at 1pm every Friday
• 25 days’ holiday (plus bank hols)
• 5 Live Well Days a year, just for you
• Bonus scheme linked to company & personal performance
• Private healthcare, Digital GP access & mental health coaching
• Enhanced parental leave and flexible return options
• Study support, income protection, life cover & more
• And yes — 25% off the chicken

Because real ones deserve real rewards.

THE ROAD TO BECOMING A REAL ONE...

1. Apply (Go on... do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with Hiring Manager
4. Virtual call with the Leadership Team member + HR Business Partner

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.

We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.

About the role

As our Restaurant Capability Lead, you will play a pivotal role in shaping the future of our people across KFC UKI. You will be responsible for the strategic design, development, and implementation of learning and development initiatives that attract, retain, and grow high-performing and engaged talent.

This role will directly contribute to building a culture of continuous learning and development, empowering our employees to reach their full potential and drive our business forward. This role will require being based at our Restaurant Support Centre (RSC) in Woking for 2 days a week.

What will you spend your time doing?

• Build strong relationships with employees across Restaurants, both Equity & Franchisees, as well as global stakeholders
• Serve as a key thought partner to define the learning and development priorities across the KFC UKI system
• Develop, design and deliver effective training solutions and strategies to build and enhance restaurant capability
• Partner with Yum to shape both restaurant & above restaurant leadership capability and coach effectiveness based on current, emerging, and future business needs
• Lead and partner with stakeholders to identify current competency gaps and those needed for their future state to drive restaurant performance.
• Build and create robust methods for tracking, reporting, evaluating and analysing performance of the L&D offering and effectiveness of the programmes it delivers
• Partner with the global support and training teams to manage the LMS, update course materials, resolve user issues, and develop globally applicable training content.
• Collaborate with Subject Matter Experts to conduct thorough curriculum reviews, ensuring the continual relevance and currency of our learning & development offerings.
• Lead the design, ownership and management of Yum’s Leadership Development Curriculum review
• Continuously manage learning software and supplier relationships, ensuring optimal performance and alignment with evolving market offerings.
• Effectively and proactively manage a Learning & Development budget
• Participate in additional projects for the broader People & Culture team to meet business needs

What we’d love from you

About You

• Be comfortable working within ambiguity. We’re designing the organisation of the future, so you’ll need to have a keen eye for new and emerging thinking
• Be highly collaborative, as you’ll be working side-by-side with the wider team to ensure a cohesive experience that maximises motivation, engagement, and productivity within an inclusive work environment
• Strong multitasking skills to effectively prioritise and manage multiple projects simultaneously.
• Demonstrate rigor and strong analytical & problem-solving skills, using evidence-based decision-making, data insights, and co-creative techniques to drive program effectiveness and ensure sustainable change adoption.
• Be a positive disruptor in respect of desired organisational culture, challenging conventional thought and removing blockers

Experience

Must haves:

• Demonstrates a proven track record of successfully leading a team
• Experience of learning & development content design and seamless implementation.
• Familiar with working in a fast-paced retail (or similar) guest centred operations role with the ability to react to the ever-evolving world of L&D.

Desirable:

• Brings valuable experience in applying learning and instructional design methodologies.
• Experience in using eLearning authoring tools, video creation software, and LMS Platforms, with a preference for Articulate Storyline 360, Vyond, Camtasia, Edapp, Adeptly.
• Displays proficiency in Adobe Creative Suite, including Acrobat, InDesign, Photoshop, and Illustrator.

What’s in it for you:

We offer benefits that make your life that little bit easier — because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.

You’ll get:

• Hybrid working from our Woking RSC (just 24 mins from London)
• Up to 11% company pension contributions
• Fri-Yay finishes at 1pm every Friday
• 25 days’ holiday (plus bank hols)
• 5 Live Well Days a year, just for you
• Bonus scheme linked to company & personal performance
• Private healthcare, Digital GP access & mental health coaching
• Enhanced parental leave and flexible return options
• Study support, income protection, life cover & more
• And yes — 25% off the chicken

Because real ones deserve real rewards.

THE ROAD TO BECOMING A REAL ONE...

1. Apply (Go on... do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with Hiring Manager
4. Virtual call with the Leadership Team member + HR Business Partner

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.