Deliver Exceptional Guest Service
•Greet guests with a Genuine Sense of Interest.
•Respond to guest inquiries, requests, and complaints politely and promptly
•Anticipate guests’ needs to create a memorable experience.
Maintain a Clean and Organised Environment
•Ensure work areas and public spaces meet cleanliness standards
•Follow hygiene and safety protocols
•Report any maintenance or safety issues immediately
Follow Hotel Policies and Standards
•Uphold brand standards and service protocols
•Wear the correct uniform and maintain a professional appearance
•Arrive on time and follow the assigned schedule
Work as a Team Player
•Support colleagues during busy periods or shift changes
•Communicate clearly and respectfully with team members
•Contribute to a positive and inclusive work environment
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Execute Role-Specific Tasks - SCOPE AND GENERAL PURPOSE: Exceed the expectations of our guests, by assisting with five-star breakfast delivery, and supporting the general kitchen preparation.
Promote a Safe and Secure Environment
•Be aware of emergency procedures
•Monitor and report any unusual activity or hazards
•Support the wellbeing and safety of guests and colleagues
•Support the sustainability of reduce, reuse, recycle.
Demonstrate Product Knowledge
•Be informed about services and menus.
•Answer questions accurately and confidently