Our People

We are on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family.  We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people.   Here are some of the benefits you will receive, when you join us:

-          Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

-          Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.

-          Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

-          Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.

-          Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.

-          Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects. 

-          Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme. 

Our Opportunity

ACCOUNTABILITIES: 

Service Delivery 

• Responsible for all food production and service across the business, ensuring a smooth operation in all food outlets 

• Working with Director of Operations and Food and Beverage Managers, be responsible for the evolvement of the Food offering, ensuring this is kept in line with both brand and hotel strategy. 

• Responsible for the delivery and evolvement of all menus across each outlet, monitoring standards and consistency in line with the Food Strategy 

• Responsible for ensuring total guest satisfaction within the Food Operation through taking an active role in evolving & developing departmental operating standards, procedures and ways of working to ensure they are focused on providing an individual service to all guests 

• Responsible for the implementation, monitoring and auditing of the departmental Standard Operating Procedures 

• Oversee and monitor the food safety programme to ensure the highest standard of cleanliness, maintenance and food hygiene in all kitchen areas 

• Responsible for promoting a problem resolution and empowerment culture; sharing feedback; proactively managing, reporting, and reacting to guest issues 

• Responsible for driving seamless communication within the department to deliver against guest expectations every time. 

People Management, Development and Training 

• Lead the team to deliver results by providing day to day direction and leadership for direct reports 

• To consistently review training needs within the departments and to work alongside the People team to provide training and development solutions for al team members from induction through to refresher training 

• Conduct regular appraisals with direct reports, setting SMART objectives and identifying people for succession and producing personal development plans to support this 

• Attract and recruit team members with the right culture and attitude, who can develop superb skills to ensure that the truly engaging hospitality is delivered each time 

• Create a supportive, fun, and creative working environment developing talent and demanding a quality and standard driven approach throughout each member of the team 

• To set and review incentives regularly for the team to ensure consistent delivery of targets and act as a tool for motivation and retention 

• Promote communication by holding regular team meetings with the department that include communicating the business direction and objectives, review business to date and encourage new ideas to drive the business forward 

• Encourage and assist team members wishing to participate in competitions and courses. 

Profit Protection 

• Responsible for ensuring the kitchen is run in a cost-efficient manner by adequate work practices, control of waste and menu planning 

• Responsible for managing departmental payroll budget through effective manpower planning, rostering and forecasting against weekly occupancy and business levels and through consistently reviewing departmental structure to ensure cost effective and efficient operational delivery 

• Responsible for maximising employee productivity using multi-skilling, multi-tasking and flexible scheduling to meet the financial budgets and targets of the hotel – whilst ensuring that customers receive fantastic food quality and service 

• Manage departmental expenses and cost of sales budgets through effective purchasing in line with sales forecasts and proactively identifying areas for cost savings • Responsible for inventory management and ongoing maintenance of operating equipment and other assets

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship.  We enable our people, to make the place.

Our People

We are on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family.  We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people.   Here are some of the benefits you will receive, when you join us:

-          Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.

-          Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.

-          Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

-          Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.

-          Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.

-          Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects. 

-          Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms, regular on and off-site social events and celebrations as well as a cycle to work scheme. 

Our Opportunity

ACCOUNTABILITIES: 

Service Delivery 

• Responsible for all food production and service across the business, ensuring a smooth operation in all food outlets 

• Working with Director of Operations and Food and Beverage Managers, be responsible for the evolvement of the Food offering, ensuring this is kept in line with both brand and hotel strategy. 

• Responsible for the delivery and evolvement of all menus across each outlet, monitoring standards and consistency in line with the Food Strategy 

• Responsible for ensuring total guest satisfaction within the Food Operation through taking an active role in evolving & developing departmental operating standards, procedures and ways of working to ensure they are focused on providing an individual service to all guests 

• Responsible for the implementation, monitoring and auditing of the departmental Standard Operating Procedures 

• Oversee and monitor the food safety programme to ensure the highest standard of cleanliness, maintenance and food hygiene in all kitchen areas 

• Responsible for promoting a problem resolution and empowerment culture; sharing feedback; proactively managing, reporting, and reacting to guest issues 

• Responsible for driving seamless communication within the department to deliver against guest expectations every time. 

People Management, Development and Training 

• Lead the team to deliver results by providing day to day direction and leadership for direct reports 

• To consistently review training needs within the departments and to work alongside the People team to provide training and development solutions for al team members from induction through to refresher training 

• Conduct regular appraisals with direct reports, setting SMART objectives and identifying people for succession and producing personal development plans to support this 

• Attract and recruit team members with the right culture and attitude, who can develop superb skills to ensure that the truly engaging hospitality is delivered each time 

• Create a supportive, fun, and creative working environment developing talent and demanding a quality and standard driven approach throughout each member of the team 

• To set and review incentives regularly for the team to ensure consistent delivery of targets and act as a tool for motivation and retention 

• Promote communication by holding regular team meetings with the department that include communicating the business direction and objectives, review business to date and encourage new ideas to drive the business forward 

• Encourage and assist team members wishing to participate in competitions and courses. 

Profit Protection 

• Responsible for ensuring the kitchen is run in a cost-efficient manner by adequate work practices, control of waste and menu planning 

• Responsible for managing departmental payroll budget through effective manpower planning, rostering and forecasting against weekly occupancy and business levels and through consistently reviewing departmental structure to ensure cost effective and efficient operational delivery 

• Responsible for maximising employee productivity using multi-skilling, multi-tasking and flexible scheduling to meet the financial budgets and targets of the hotel – whilst ensuring that customers receive fantastic food quality and service 

• Manage departmental expenses and cost of sales budgets through effective purchasing in line with sales forecasts and proactively identifying areas for cost savings • Responsible for inventory management and ongoing maintenance of operating equipment and other assets

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship.  We enable our people, to make the place.