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Luggage Porter
Knightsbridge Hotel - Concierge
Luggage Porter
Knightsbridge Hotel - Concierge
Full Time
£11.9 / Hour
Luggage Porter
Knightsbridge Hotel - Concierge
Full Time
£11.9 / Hour
Skills
Customer Service
Description
Join the dynamic team at Firmdale Hotels’ Knightsbridge location as a Luggage Porter and embark on an exciting journey of hospitality excellence. At Firmdale Hotels, we pride ourselves on delivering unparalleled service to our guests, creating memorable experiences in luxurious settings.
As a Luggage Porter, you will be the face of our front office team, embodying confidence and exceptional communication skills to provide our guests with inspirational service. Your keen attention to detail, organisational prowess, and knack for interpersonal interactions will ensure seamless operations and exceed guest expectations.
Responsibilities:
- Collaborate with the concierge desk to facilitate the smooth flow of daily operations, ensuring prompt fulfilment of guest requests.
- Handle luggage with care and efficiency, offering assistance to guests upon arrival and departure.
- Maintain a warm and welcoming atmosphere, embodying our commitment to exceptional customer service.
- Demonstrate a passion for detail in every aspect of your role, from luggage handling to guest interactions.
- Work harmoniously within a team environment, contributing to our friendly and hardworking culture.
What you Need:
- A keen willingness to work as part of a team, contributing to a positive and collaborative work environment.
- A customer-focused mind-set, with a genuine desire to exceed guest expectations and create memorable experiences.
- Impeccable presentation and a warm, friendly demeanour that reflects the hotel's commitment to hospitality.
- A passion for detail and a proactive approach to problem solving, ensuring that guest needs are anticipated and met.
- Enthusiasm for the hospitality industry and a willingness to learn and grow within the role.
- Previous experience in a similar position is preferred but not required; training will be provided for the right candidate.
What We Offer:
- We offer £11.90 per hour plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
At Firmdale Hotels, we take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Join the dynamic team at Firmdale Hotels’ Knightsbridge location as a Luggage Porter and embark on an exciting journey of hospitality excellence. At Firmdale Hotels, we pride ourselves on delivering unparalleled service to our guests, creating memorable experiences in luxurious settings.
As a Luggage Porter, you will be the face of our front office team, embodying confidence and exceptional communication skills to provide our guests with inspirational service. Your keen attention to detail, organisational prowess, and knack for interpersonal interactions will ensure seamless operations and exceed guest expectations.
Responsibilities:
- Collaborate with the concierge desk to facilitate the smooth flow of daily operations, ensuring prompt fulfilment of guest requests.
- Handle luggage with care and efficiency, offering assistance to guests upon arrival and departure.
- Maintain a warm and welcoming atmosphere, embodying our commitment to exceptional customer service.
- Demonstrate a passion for detail in every aspect of your role, from luggage handling to guest interactions.
- Work harmoniously within a team environment, contributing to our friendly and hardworking culture.
What you Need:
- A keen willingness to work as part of a team, contributing to a positive and collaborative work environment.
- A customer-focused mind-set, with a genuine desire to exceed guest expectations and create memorable experiences.
- Impeccable presentation and a warm, friendly demeanour that reflects the hotel's commitment to hospitality.
- A passion for detail and a proactive approach to problem solving, ensuring that guest needs are anticipated and met.
- Enthusiasm for the hospitality industry and a willingness to learn and grow within the role.
- Previous experience in a similar position is preferred but not required; training will be provided for the right candidate.
What We Offer:
- We offer £11.90 per hour plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
At Firmdale Hotels, we take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Luggage Porter
Full Time
£11.9 / Hour
Skills
Customer Service
10 Beaufort Gardens, London SW3 1PX, UK