Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.

Come join the Kura Krew!

We have and exciting opportunity for an IT Help Desk Technician to join our growing team. As the IT Help Desk Technician, you will be responsible for the support of IT systems for restaurants and corporate staff of Kura Sushi USA, Inc. This position focuses on initial basic troubleshooting and, customer support, and maintenance of systems, software, and hardware.

This role is a hybrid role.  The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role.

 ESSENTIAL DUTIES:

• Repair systems and software for corporate and store integration.
• Evaluates existing applications and supports technical changes.
• Implements solutions consistent with the architecture of business’s systems and software.
• Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms.
• Provides advice and counsel to restaurant staff and CSC members.
• Discusses work progress and obstacles with management, provides advice, and constructive feedback.
• Supports and maintains project plans.

Scope of Responsibilities

• Level 1: Focuses on basic, frontline support. They handle more straightforward, routine issues such as password resets, basic software installations, and troubleshooting simple hardware or connectivity problems. Their primary role is to provide initial customer support and escalate more complex problems.

Complexity of Issues

• Level 1: Deals with simpler, common issues such as forgotten passwords, basic software malfunctions, and general troubleshooting of hardware like printers or peripherals. They follow set procedures and rely on a knowledge base to resolve known issues.

Escalation

• Level 1: Escalates unresolved or more complex issues to Level 2 or higher-tier support if they cannot be resolved with the available resources.

Project Involvement

• Level 1: Involved in simpler tasks or assistance with projects, such as installing basic hardware or software during new restaurant openings or performing routine maintenance.

Vendor and External Communication

• Level 1: Communicates with vendors primarily for simple warranty claims or hardware replacement issues.

Training and Knowledge Sharing

• Level 1: Receives training and follows documented procedures and the knowledge base to resolve known issues.

QUALIFICATIONS AND EDUCATION/EXPERIENCE:

Education/Experience

• Bachelor’s degree in computer science, business administration, or related field; or equivalent work experience and training.
• Experiences with global environment with English and Japanese languages is preferred.
• Continued education in computer science, business administration, or a related field is preferred.
• Ability to work with operations management team.
• Preferred relative experience in restaurant/foodservice industries.
• Challenging sprit and good team player

• Level 1: Typically has foundational IT knowledge. They can troubleshoot and solve basic hardware, software, and network problems but are expected to follow standard operating procedures and scripts to guide their troubleshooting.

Independence and Leadership

• Level 1: Works under close supervision and follows standard processes for issue resolution. They have less independence and often rely on the guidance of Level 2 or higher technicians.

Pay Transparency: This position offers a pay rate of ($24.00 to $28.00) per hour, depending on experience and qualifications. Compensation offered is also subject to local wage and hour laws. At Kura Sushi, we are committed to pay transparency and ensuring competitive compensation for all roles.

Benefits: We value our employees' time and efforts! We offer the following benefits to eligible employees: 

• Medical, dental & vision plans
• STIC (annual bonus opportunity)
• 401K
• Discount programs on meals, entertainment & more 
• Career growth opportunities - we put a strong focus on promotion from within! 
• Generous employee referral program - get paid to work with your friends! (conditions apply) 

Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.

Come join the Kura Krew!

We have and exciting opportunity for an IT Help Desk Technician to join our growing team. As the IT Help Desk Technician, you will be responsible for the support of IT systems for restaurants and corporate staff of Kura Sushi USA, Inc. This position focuses on initial basic troubleshooting and, customer support, and maintenance of systems, software, and hardware.

This role is a hybrid role.  The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role.

 ESSENTIAL DUTIES:

• Repair systems and software for corporate and store integration.
• Evaluates existing applications and supports technical changes.
• Implements solutions consistent with the architecture of business’s systems and software.
• Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms.
• Provides advice and counsel to restaurant staff and CSC members.
• Discusses work progress and obstacles with management, provides advice, and constructive feedback.
• Supports and maintains project plans.

Scope of Responsibilities

• Level 1: Focuses on basic, frontline support. They handle more straightforward, routine issues such as password resets, basic software installations, and troubleshooting simple hardware or connectivity problems. Their primary role is to provide initial customer support and escalate more complex problems.

Complexity of Issues

• Level 1: Deals with simpler, common issues such as forgotten passwords, basic software malfunctions, and general troubleshooting of hardware like printers or peripherals. They follow set procedures and rely on a knowledge base to resolve known issues.

Escalation

• Level 1: Escalates unresolved or more complex issues to Level 2 or higher-tier support if they cannot be resolved with the available resources.

Project Involvement

• Level 1: Involved in simpler tasks or assistance with projects, such as installing basic hardware or software during new restaurant openings or performing routine maintenance.

Vendor and External Communication

• Level 1: Communicates with vendors primarily for simple warranty claims or hardware replacement issues.

Training and Knowledge Sharing

• Level 1: Receives training and follows documented procedures and the knowledge base to resolve known issues.

QUALIFICATIONS AND EDUCATION/EXPERIENCE:

Education/Experience

• Bachelor’s degree in computer science, business administration, or related field; or equivalent work experience and training.
• Experiences with global environment with English and Japanese languages is preferred.
• Continued education in computer science, business administration, or a related field is preferred.
• Ability to work with operations management team.
• Preferred relative experience in restaurant/foodservice industries.
• Challenging sprit and good team player

• Level 1: Typically has foundational IT knowledge. They can troubleshoot and solve basic hardware, software, and network problems but are expected to follow standard operating procedures and scripts to guide their troubleshooting.

Independence and Leadership

• Level 1: Works under close supervision and follows standard processes for issue resolution. They have less independence and often rely on the guidance of Level 2 or higher technicians.

Pay Transparency: This position offers a pay rate of ($24.00 to $28.00) per hour, depending on experience and qualifications. Compensation offered is also subject to local wage and hour laws. At Kura Sushi, we are committed to pay transparency and ensuring competitive compensation for all roles.

Benefits: We value our employees' time and efforts! We offer the following benefits to eligible employees: 

• Medical, dental & vision plans
• STIC (annual bonus opportunity)
• 401K
• Discount programs on meals, entertainment & more 
• Career growth opportunities - we put a strong focus on promotion from within! 
• Generous employee referral program - get paid to work with your friends! (conditions apply)