Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.

Come join the Kura Krew!

We have and exciting opportunity for an IT Help Desk Technician Level 1 to join our growing team. The IT Help Desk Technician Level 1 is responsible for the support of IT systems for restaurants and corporate staff of Kura Sushi USA, Inc. This position focuses on initial basic troubleshooting and, customer support, and maintenance of systems, software, and hardware

This role is a hybrid role.  The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role.

 ESSENTIAL DUTIES

Repair systems and software for corporate and store integration. • Evaluates existing applications and supports technical changes. • Implements solutions consistent with the architecture of business’s systems and software. • Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms. • Provides advice and counsel to restaurant staff and CSC members. • Discusses work progress and obstacles with management, provides advice, and constructive feedback. • Supports and maintains project plans.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: 

• Analytical - Uses intuition and experience to complement data. 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. 

• Interpersonal - Maintains confidentiality; Listens to others without interrupting; friendly, out-going disposition. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. 

• Written Communication - Writes clearly and informatively. Able to read and interpret written information. 

• Presents numerical data effectively. 

• Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; supports Company’s goals and values.

• Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

• Judgment - Exhibits sound and accurate judgment; Displays willingness to make decisions. Supports and explains reasoning for decisions. Ability to remain open-minded and impartial. Keeps in mind what is best for the Company and for the employees. 

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. 

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS AND EDUCATION/EXPERIENCE

Bachelor’s degree in computer science, business administration, or related field; or equivalent work experience and training 

• Experiences with global environment with English and Japanese languages is preferred. 

• Continued education in computer science, business administration, or a related field is preferred. 

• Ability to work with operations management team 

• Preferred relative experience in restaurant/foodservice industries 

• Challenging sprit and good team player

Technical Expertise 

• Level 1: Typically has foundational IT knowledge. They can troubleshoot and solve basic hardware, software, and network problems but are expected to follow standard operating procedures and scripts to guide their troubleshooting. 

Independence and Leadership 

• Level 1: Works under close supervision and follows standard processes for issue resolution. They have less independence and often rely on the guidance of Level 2 or higher technicians.

PAY RANGE: $24.00 - $30.00/Hr. DOE.

Kura Sushi USA is a publicly traded U.S. company established in 2008 as a subsidiary of Kura Sushi, Inc. We are an innovative and tech interactive Japanese restaurant chain serving up the ultimate eater-tainment dining experience with a combination of premium ingredients, advanced technology, and affordable prices to create a one-of-a-kind revolving sushi dining experience.

Come join the Kura Krew!

We have and exciting opportunity for an IT Help Desk Technician Level 1 to join our growing team. The IT Help Desk Technician Level 1 is responsible for the support of IT systems for restaurants and corporate staff of Kura Sushi USA, Inc. This position focuses on initial basic troubleshooting and, customer support, and maintenance of systems, software, and hardware

This role is a hybrid role.  The selected candidate must be able to come to the office in Irvine, CA on in office days and as needed to carry out necessary functions of the role.

 ESSENTIAL DUTIES

Repair systems and software for corporate and store integration. • Evaluates existing applications and supports technical changes. • Implements solutions consistent with the architecture of business’s systems and software. • Oversees and provides input to implementation life cycle, including, testing, and ongoing support for application systems in an environment of diverse development platforms. • Provides advice and counsel to restaurant staff and CSC members. • Discusses work progress and obstacles with management, provides advice, and constructive feedback. • Supports and maintains project plans.

COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies: 

• Analytical - Uses intuition and experience to complement data. 

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. 

• Interpersonal - Maintains confidentiality; Listens to others without interrupting; friendly, out-going disposition. 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. 

• Written Communication - Writes clearly and informatively. Able to read and interpret written information. 

• Presents numerical data effectively. 

• Organizational Support - Follows policies and procedures; Completes tasks correctly and on time; supports Company’s goals and values.

• Adaptability - Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. 

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. 

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 

• Judgment - Exhibits sound and accurate judgment; Displays willingness to make decisions. Supports and explains reasoning for decisions. Ability to remain open-minded and impartial. Keeps in mind what is best for the Company and for the employees. 

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. 

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. 

• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. 

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS AND EDUCATION/EXPERIENCE

Bachelor’s degree in computer science, business administration, or related field; or equivalent work experience and training 

• Experiences with global environment with English and Japanese languages is preferred. 

• Continued education in computer science, business administration, or a related field is preferred. 

• Ability to work with operations management team 

• Preferred relative experience in restaurant/foodservice industries 

• Challenging sprit and good team player

Technical Expertise 

• Level 1: Typically has foundational IT knowledge. They can troubleshoot and solve basic hardware, software, and network problems but are expected to follow standard operating procedures and scripts to guide their troubleshooting. 

Independence and Leadership 

• Level 1: Works under close supervision and follows standard processes for issue resolution. They have less independence and often rely on the guidance of Level 2 or higher technicians.

PAY RANGE: $24.00 - $30.00/Hr. DOE.