Description
Building on the culinary successes of RPM Italian and RPM Steak, RPM Seafood features the truest expression of the world's best fish and seafood paired alongside the brand's well-established steak program, award-winning wine lists and impeccable service. With panoramic views of the Chicago River, the restaurant includes floor-to-ceiling windows, a second-floor mezzanine with two private terraces and a spacious main floor patio, all providing a waterfront backdrop from practically every vantage point.
EOE. We participate in E-Verify / Participamos en E-Verify
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
The Reservationist answers inbound calls, takes reservations, updates the
reservations database and provides engaging customer service to effectively address guest requests;
also communicates with management with questions or concerns.
Essential Functions
- Answer inbound calls;
receive, record and confirm all reservations; and provide engaging customer
service to address guests’
requests, including but not limited to suggesting alternatives reservations as
needed, using sales techniques and answering questions about the restaurant and
menu; and communicates with management as needed with questions or concern
- Efficiently handle
special requests including but not limited to assisting guests including those
with disabilities using Company guidelines
- Update and maintain
accuracy of guest profiles in reservations database
- Follow all steps of
service
- Ensure that the office
and/or host desk are kept clean and organized throughout the shift
- Understand and respond
knowledgeably to questions about the restaurant and menu
- Understand and follow the food allergy
procedure and special orders/restrictions
- Work a variety of hours,
days and shifts, including weekends
- Comply with all safety
and sanitation (including handwashing) guidelines and procedures
- Proficiently use and
operate all necessary tools and equipment, including the reservation,
telephone, paging and voicemail systems, and phone etiquette and message
guidelines
- Successfully complete
alcohol awareness training as required
Key Responsibilities and Duties
- Ensure the overall guest experience
exceeds expectations and anticipate guests’ needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing
with guest challenges and respond to guest needs with patience and courtesy
- Assist with taking carryout orders and
enter them through an online software program
- Assist with maintaining restrooms
- Maintain
proficiency in the use and operation of all necessary tools and equipment,
including the reservation, telephone, paging and voicemail systems
- Comply with all safety and sanitation
guidelines and procedures
- Follow all rules, policies, procedures
and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team
player
- Other duties will be assigned as needed
Building on the culinary successes of RPM Italian and RPM Steak, RPM Seafood features the truest expression of the world's best fish and seafood paired alongside the brand's well-established steak program, award-winning wine lists and impeccable service. With panoramic views of the Chicago River, the restaurant includes floor-to-ceiling windows, a second-floor mezzanine with two private terraces and a spacious main floor patio, all providing a waterfront backdrop from practically every vantage point.
EOE. We participate in E-Verify / Participamos en E-Verify
Caring. Creative. Careers.
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
The Reservationist answers inbound calls, takes reservations, updates the
reservations database and provides engaging customer service to effectively address guest requests;
also communicates with management with questions or concerns.
Essential Functions
- Answer inbound calls;
receive, record and confirm all reservations; and provide engaging customer
service to address guests’
requests, including but not limited to suggesting alternatives reservations as
needed, using sales techniques and answering questions about the restaurant and
menu; and communicates with management as needed with questions or concern
- Efficiently handle
special requests including but not limited to assisting guests including those
with disabilities using Company guidelines
- Update and maintain
accuracy of guest profiles in reservations database
- Follow all steps of
service
- Ensure that the office
and/or host desk are kept clean and organized throughout the shift
- Understand and respond
knowledgeably to questions about the restaurant and menu
- Understand and follow the food allergy
procedure and special orders/restrictions
- Work a variety of hours,
days and shifts, including weekends
- Comply with all safety
and sanitation (including handwashing) guidelines and procedures
- Proficiently use and
operate all necessary tools and equipment, including the reservation,
telephone, paging and voicemail systems, and phone etiquette and message
guidelines
- Successfully complete
alcohol awareness training as required
Key Responsibilities and Duties
- Ensure the overall guest experience
exceeds expectations and anticipate guests’ needs
- Greet guests with a warm, sincere smile
- Use tact and good judgement when dealing
with guest challenges and respond to guest needs with patience and courtesy
- Assist with taking carryout orders and
enter them through an online software program
- Assist with maintaining restrooms
- Maintain
proficiency in the use and operation of all necessary tools and equipment,
including the reservation, telephone, paging and voicemail systems
- Comply with all safety and sanitation
guidelines and procedures
- Follow all rules, policies, procedures
and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team
player
- Other duties will be assigned as needed
Translate
Skills
By applying you confirm you have these skills.
RPM Seafood
Salary |
To be discussed
|
Schedule |
Part Time,
Full Time
|
We run background checks on all new hires in this position.
321 North Clark, 321 N Clark St, Chicago, IL 60654, USA