Enrich the Journeys of our People and our Guests as our Casual Night Guest Relations Manager!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Night Guest Relations Manager are:

Earnings: £18.28/hour + non-contractual tronc

·         Pension scheme with company contributions

·         Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

·         Complimentary laundry

·         Free meals on duty

·         Recommend a Friend incentive

·         Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Guest Relations Manager, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Night Guest Relations Manager, your main duties and expectations for the role will include:

·         To ensure VIP rooms and amenities are prepared to optimum standard whilst performing inspections of bedrooms on a daily basis   

·         To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.

·         To complete a full inspection of the Hotel including all staff areas in conjunction with the Security inspections.

·         To check the daily night audit proof list each night.  To prepare the daily operations report for the General Manager.

·         Night duties to include: Printing of Registration Cards, Creating PF accounts.  Charging Newspapers to guest folios, Updating daily figures on whiteboard, Arranging invoices as per FIN 20 Report, Updating Daily exchange rates, No Show Report, Printing Downtime reports.  

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 38.5 hours. This shift pattern operates 4 on 4 off.

We are …

·         One of Sunday Times’ Top 100 “Best Companies to Work For 2026”

·         Leaders Club Hotel of the Year Award 2025

·         A Leading Hotels of the World member

·         5 red stars

·         2 rosettes

·         Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Night Guest Relations Manager role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.

Enrich the Journeys of our People and our Guests as our Casual Night Guest Relations Manager!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Night Guest Relations Manager are:

Earnings: £18.28/hour + non-contractual tronc

·         Pension scheme with company contributions

·         Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

·         Complimentary laundry

·         Free meals on duty

·         Recommend a Friend incentive

·         Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Guest Relations Manager, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Night Guest Relations Manager, your main duties and expectations for the role will include:

·         To ensure VIP rooms and amenities are prepared to optimum standard whilst performing inspections of bedrooms on a daily basis   

·         To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.

·         To complete a full inspection of the Hotel including all staff areas in conjunction with the Security inspections.

·         To check the daily night audit proof list each night.  To prepare the daily operations report for the General Manager.

·         Night duties to include: Printing of Registration Cards, Creating PF accounts.  Charging Newspapers to guest folios, Updating daily figures on whiteboard, Arranging invoices as per FIN 20 Report, Updating Daily exchange rates, No Show Report, Printing Downtime reports.  

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 38.5 hours. This shift pattern operates 4 on 4 off.

We are …

·         One of Sunday Times’ Top 100 “Best Companies to Work For 2026”

·         Leaders Club Hotel of the Year Award 2025

·         A Leading Hotels of the World member

·         5 red stars

·         2 rosettes

·         Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Night Guest Relations Manager role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.