Guest Reception & Seating

• Greet guests warmly, confidently, and elegantly, ensuring an exceptional first impression.

• Escort guests to their assigned tables, managing coats, bags, and special seating requests.

• Provide accurate wait times and manage physical queues when required.

• Ensure smooth table turnover, preparing tables for the next guests efficiently.

• Maintain close communication with the Maître D’ and Floor Managers regarding guest flow.

Reservation & Booking Management

• Manage online and phone reservations, responding to special requests professionally.

• Utilise booking systems effectively to optimise seating and service flow.

• Record and communicate guest preferences to enhance personalised service.

• Ensure guest dietary requirements and special requests are accurately conveyed to the kitchen and service team.

Guest Experience & Customer Service

• Provide a polished and professional service, ensuring all guests feel valued and attended to.

• Respond to guest inquiries and requests efficiently, both in person, email, messaging and over the phone.

• Communicate guest feedback, concerns, or complaints promptly to management.

• Maintain up-to-date knowledge of the menu, specials, and allergens to assist guests accurately.

• Seek opportunities to exceed guest expectations through thoughtful and proactive service.

Communication & Team Support

• Act as the bridge between guests, FOH, and BOH teams to ensure smooth service coordination.

• Relay important guest information to managers, waiters, and bar staff.

• Assist FOH with light service duties, such as replenishing water or clearing tables when required.

• Participate in pre-shift briefings and team meetings to stay informed about service priorities.

Personal Grooming & Presentation

• Maintain an immaculate and professional appearance at all times.

• Follow company uniform and grooming standards to represent the brand appropriately.

• Display confident body language and a warm, engaging tone in guest interactions.

Training & Development

• Attend training sessions to enhance service skills, product knowledge, and hospitality standards.

• Develop expertise in reservation management and guest relations best practices.

• Keep up-to-date with industry trends and high-end hospitality expectations.

• Previous experience in a similar role within a high-end hospitality setting is preferred.

• Exceptional communication and interpersonal skills.

• Ability to multitask in a fast-paced environment while maintaining poise and professionalism.

• Strong problem-solving skills and a proactive approach to guest service.

• Proficiency in reservation systems (e.g., SevenRooms, OpenTable) and EPOS systems.

• Fluency in English; additional languages (French, Arabic) are a plus.

• Ability to work flexible hours, including evenings, weekends, and peak service times.

  WHAT WE OFFER

  • Competitive salary with performance-based bonuses.

  • Opportunities for professional development within a growing hospitality group.

  • A positive, supportive workplace where creativity and contribution are recognised.

  • 50% employee discount across all BVC Group venues and exclusive benefits through CODE app.

  • Complimentary meals on shift and flexible working arrangements.

  • Enhanced benefits including paid holidays, company sick pay, maternity/paternity leave.

  • Long-service recognition and team rewards.

  ---

  HOW TO APPLY
  Excited to be part of something new and exceptional? Apply now to join Le Café NAC as a Receptionist and help us shape one of Belgravia’s most exciting hospitality openings.

Guest Reception & Seating

• Greet guests warmly, confidently, and elegantly, ensuring an exceptional first impression.

• Escort guests to their assigned tables, managing coats, bags, and special seating requests.

• Provide accurate wait times and manage physical queues when required.

• Ensure smooth table turnover, preparing tables for the next guests efficiently.

• Maintain close communication with the Maître D’ and Floor Managers regarding guest flow.

Reservation & Booking Management

• Manage online and phone reservations, responding to special requests professionally.

• Utilise booking systems effectively to optimise seating and service flow.

• Record and communicate guest preferences to enhance personalised service.

• Ensure guest dietary requirements and special requests are accurately conveyed to the kitchen and service team.

Guest Experience & Customer Service

• Provide a polished and professional service, ensuring all guests feel valued and attended to.

• Respond to guest inquiries and requests efficiently, both in person, email, messaging and over the phone.

• Communicate guest feedback, concerns, or complaints promptly to management.

• Maintain up-to-date knowledge of the menu, specials, and allergens to assist guests accurately.

• Seek opportunities to exceed guest expectations through thoughtful and proactive service.

Communication & Team Support

• Act as the bridge between guests, FOH, and BOH teams to ensure smooth service coordination.

• Relay important guest information to managers, waiters, and bar staff.

• Assist FOH with light service duties, such as replenishing water or clearing tables when required.

• Participate in pre-shift briefings and team meetings to stay informed about service priorities.

Personal Grooming & Presentation

• Maintain an immaculate and professional appearance at all times.

• Follow company uniform and grooming standards to represent the brand appropriately.

• Display confident body language and a warm, engaging tone in guest interactions.

Training & Development

• Attend training sessions to enhance service skills, product knowledge, and hospitality standards.

• Develop expertise in reservation management and guest relations best practices.

• Keep up-to-date with industry trends and high-end hospitality expectations.

• Previous experience in a similar role within a high-end hospitality setting is preferred.

• Exceptional communication and interpersonal skills.

• Ability to multitask in a fast-paced environment while maintaining poise and professionalism.

• Strong problem-solving skills and a proactive approach to guest service.

• Proficiency in reservation systems (e.g., SevenRooms, OpenTable) and EPOS systems.

• Fluency in English; additional languages (French, Arabic) are a plus.

• Ability to work flexible hours, including evenings, weekends, and peak service times.

  WHAT WE OFFER

  • Competitive salary with performance-based bonuses.

  • Opportunities for professional development within a growing hospitality group.

  • A positive, supportive workplace where creativity and contribution are recognised.

  • 50% employee discount across all BVC Group venues and exclusive benefits through CODE app.

  • Complimentary meals on shift and flexible working arrangements.

  • Enhanced benefits including paid holidays, company sick pay, maternity/paternity leave.

  • Long-service recognition and team rewards.

  ---

  HOW TO APPLY
  Excited to be part of something new and exceptional? Apply now to join Le Café NAC as a Receptionist and help us shape one of Belgravia’s most exciting hospitality openings.