Main Purpose of Job:                  

We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.

Key Responsibilities/Main Duties:

• Managing the reservation process for the UK’s best pub group.
• Accurately booking tables, meeting customer and restaurant requirements.
• To maximise accommodation and F&B revenue through cross selling and up selling.
• Process non arrivals and cancellations in a timely manner.
• Updating function sheets and event plans for the ops team.
• Perform day-to-day arrivals check.

Skills, Experience and Qualifications:

• Reservation Agent or Reception experience is desirable
• Highly organised, collaborative team player with the ability to multitask and work on own initiative
• Computer literate with IT skills to include Outlook and Excel
• Professional and friendly demeanor
• Flexibility to work shift and work weekends since the department is open seven days a week

Why Us?

• 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
• 30% discount on food, drink and rooms at any Butcombe Pub
• 20% off retail purchases in our online shops for beer and merch
• Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
• Cycle to Work
• 24/7 Mental, Financial and Physical Health support

Travel Requirements:

• Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.

Main Purpose of Job:                  

We are looking for a detail orientated, guest focused reservations agent to join our reservations team. As a Reservations agent you are a crucial part of our guest's journey, from initial enquiry to guest departure. You will build relationships with new, existing & regular guests, ensuring we are consistently creating memorable experiences.

Key Responsibilities/Main Duties:

• Managing the reservation process for the UK’s best pub group.
• Accurately booking tables, meeting customer and restaurant requirements.
• To maximise accommodation and F&B revenue through cross selling and up selling.
• Process non arrivals and cancellations in a timely manner.
• Updating function sheets and event plans for the ops team.
• Perform day-to-day arrivals check.

Skills, Experience and Qualifications:

• Reservation Agent or Reception experience is desirable
• Highly organised, collaborative team player with the ability to multitask and work on own initiative
• Computer literate with IT skills to include Outlook and Excel
• Professional and friendly demeanor
• Flexibility to work shift and work weekends since the department is open seven days a week

Why Us?

• 25 days holiday, plus 8 Bank Holidays per year with options to buy additional days holiday throughout the year, and a day off for your birthday after one year’s service.
• 30% discount on food, drink and rooms at any Butcombe Pub
• 20% off retail purchases in our online shops for beer and merch
• Savings and discounts from thousands of online retailers, and so much more, with the Benefits Bar.
• Cycle to Work
• 24/7 Mental, Financial and Physical Health support

Travel Requirements:

• Position is a mixture of hybrid working from home and travel to multiple properties; own form of transport needed.