About us:

An exciting opportunity to be part of the Blackhouse front of house team has arisen! We are looking for someone that embodies the warmth and precision needed to deliver the guest experience that Blackhouse is known for.

We are proud of our team, packed with diversity in cultures, experience, strengths and backgrounds. If you love people, love the hospitality industry and want to push yourself, join Blackhouse today and we will open many doors for your career.

About the Role:

As a Head Host, you will oversee a team managing inbound reservations and guest enquiries for Blackhouse. This is a restaurant-focused role where delivering outstanding guest service and maximising bookings are at the heart of everything you do.

Key Responsibilities:

- Lead and motivate the Reservations team to deliver exceptional service for all restaurant reservations and enquiries.

- Oversee inbound calls, emails, and online bookings, ensuring responses are prompt, accurate, and guest-focused.

- Implement strategies to increase table bookings, encourage upselling, and drive sales for special events or promotions.

- Foster a culture of hospitality excellence, ensuring all guests feel valued and cared for.

- Provide training, support, and regular performance feedback to your team.

- Monitor team performance, identifying and addressing areas for improvement.

- Work closely with the Business Development Manager to align booking strategies with the venue’s needs and business objectives.

What We’re Looking For:

- Proven experience in a guest-focused, sales-driven leadership role, ideally within hospitality or restaurant reservations.

- Excellent verbal and written communication and interpersonal skills.

- Strong sales and organisational abilities with a results-driven mindset.

- A passion for hospitality and delivering memorable guest experiences.

- Familiarity with restaurant reservation systems (such as Collins or similar) is highly desirable.

- Social media profficency and a passion for capturing Blackhouse's vibe and energy!

- It goes without saying that being a team player is paramount.

In return, we offer:

• 50% off all food for you and your guests when dining at any of our restaurants
• Competitive rates of pay (tronc per hour in addition to NMW)
• Guaranteed birthday off
• Company Pension Scheme

About us:

An exciting opportunity to be part of the Blackhouse front of house team has arisen! We are looking for someone that embodies the warmth and precision needed to deliver the guest experience that Blackhouse is known for.

We are proud of our team, packed with diversity in cultures, experience, strengths and backgrounds. If you love people, love the hospitality industry and want to push yourself, join Blackhouse today and we will open many doors for your career.

About the Role:

As a Head Host, you will oversee a team managing inbound reservations and guest enquiries for Blackhouse. This is a restaurant-focused role where delivering outstanding guest service and maximising bookings are at the heart of everything you do.

Key Responsibilities:

- Lead and motivate the Reservations team to deliver exceptional service for all restaurant reservations and enquiries.

- Oversee inbound calls, emails, and online bookings, ensuring responses are prompt, accurate, and guest-focused.

- Implement strategies to increase table bookings, encourage upselling, and drive sales for special events or promotions.

- Foster a culture of hospitality excellence, ensuring all guests feel valued and cared for.

- Provide training, support, and regular performance feedback to your team.

- Monitor team performance, identifying and addressing areas for improvement.

- Work closely with the Business Development Manager to align booking strategies with the venue’s needs and business objectives.

What We’re Looking For:

- Proven experience in a guest-focused, sales-driven leadership role, ideally within hospitality or restaurant reservations.

- Excellent verbal and written communication and interpersonal skills.

- Strong sales and organisational abilities with a results-driven mindset.

- A passion for hospitality and delivering memorable guest experiences.

- Familiarity with restaurant reservation systems (such as Collins or similar) is highly desirable.

- Social media profficency and a passion for capturing Blackhouse's vibe and energy!

- It goes without saying that being a team player is paramount.

In return, we offer:

• 50% off all food for you and your guests when dining at any of our restaurants
• Competitive rates of pay (tronc per hour in addition to NMW)
• Guaranteed birthday off
• Company Pension Scheme