About us:

An exciting opportunity to be part of the Blackhouse front of house team has arisen! We are looking for someone that embodies the warmth and precision needed to deliver the guest experience that Blackhouse is known for.

We are proud of our team, packed with diversity in cultures, experience, strengths and backgrounds. If you love people, love the hospitality industry and want to push yourself, join Blackhouse today and we will open many doors for your career.

About the Role:

As a Head Host, you will oversee a team managing inbound reservations and guest enquiries for Blackhouse. This is a restaurant-focused role where delivering outstanding guest service and maximising bookings are at the heart of everything you do.

Key Responsibilities:

-Lead and inspire the Reservations team to deliver exceptional service, ensuring all restaurant reservations and enquiries are handled with efficiency and professionalism.

-Oversee inbound calls, emails, and online booking channels, guaranteeing prompt, accurate, and guest-focused responses.

-Develop and implement strategies to maximize table bookings, encourage upselling, and drive revenue through special events and promotions.

-Foster a culture of hospitality excellence, ensuring every guest feels valued and cared for throughout their booking experience.

-Provide comprehensive training, ongoing support, and regular performance feedback to team members, empowering them to succeed.

-Monitor team performance, identifying strengths and areas for improvement to optimize service delivery.

-Maintain clear and effective communication with floor managers, ensuring alignment between reservations, sales strategies, and operational needs.

-Coordinate and arrange team efforts to proactively support sales initiatives, driving increased revenue and enhancing guest satisfaction.

-Collaborate closely with the Business Development Manager to align booking strategies with the venue’s objectives, adapting to business demands and market trends.

What We’re Looking For:

- Proven experience in a guest-focused, sales-driven leadership role, ideally within hospitality or restaurant reservations.

- Excellent verbal and written communication and interpersonal skills.

- Strong sales and organisational abilities with a results-driven mindset.

- A passion for hospitality and delivering memorable guest experiences.

- Familiarity with restaurant reservation systems (such as Collins or similar) is highly desirable.

- Social media profficency and a passion for capturing Blackhouse's vibe and energy!

- It goes without saying that being a team player is paramount.

In return, we offer:

• 50% off all food for you and your guests when dining at any of our restaurants
• Competitive rates of pay (tronc per hour in addition to NMW)
• Guaranteed birthday off
• Company Pension Scheme
• We provide comprehensive team support and training, ensuring our staff are equipped with the knowledge and skills to excel in their roles  

About us:

An exciting opportunity to be part of the Blackhouse front of house team has arisen! We are looking for someone that embodies the warmth and precision needed to deliver the guest experience that Blackhouse is known for.

We are proud of our team, packed with diversity in cultures, experience, strengths and backgrounds. If you love people, love the hospitality industry and want to push yourself, join Blackhouse today and we will open many doors for your career.

About the Role:

As a Head Host, you will oversee a team managing inbound reservations and guest enquiries for Blackhouse. This is a restaurant-focused role where delivering outstanding guest service and maximising bookings are at the heart of everything you do.

Key Responsibilities:

-Lead and inspire the Reservations team to deliver exceptional service, ensuring all restaurant reservations and enquiries are handled with efficiency and professionalism.

-Oversee inbound calls, emails, and online booking channels, guaranteeing prompt, accurate, and guest-focused responses.

-Develop and implement strategies to maximize table bookings, encourage upselling, and drive revenue through special events and promotions.

-Foster a culture of hospitality excellence, ensuring every guest feels valued and cared for throughout their booking experience.

-Provide comprehensive training, ongoing support, and regular performance feedback to team members, empowering them to succeed.

-Monitor team performance, identifying strengths and areas for improvement to optimize service delivery.

-Maintain clear and effective communication with floor managers, ensuring alignment between reservations, sales strategies, and operational needs.

-Coordinate and arrange team efforts to proactively support sales initiatives, driving increased revenue and enhancing guest satisfaction.

-Collaborate closely with the Business Development Manager to align booking strategies with the venue’s objectives, adapting to business demands and market trends.

What We’re Looking For:

- Proven experience in a guest-focused, sales-driven leadership role, ideally within hospitality or restaurant reservations.

- Excellent verbal and written communication and interpersonal skills.

- Strong sales and organisational abilities with a results-driven mindset.

- A passion for hospitality and delivering memorable guest experiences.

- Familiarity with restaurant reservation systems (such as Collins or similar) is highly desirable.

- Social media profficency and a passion for capturing Blackhouse's vibe and energy!

- It goes without saying that being a team player is paramount.

In return, we offer:

• 50% off all food for you and your guests when dining at any of our restaurants
• Competitive rates of pay (tronc per hour in addition to NMW)
• Guaranteed birthday off
• Company Pension Scheme
• We provide comprehensive team support and training, ensuring our staff are equipped with the knowledge and skills to excel in their roles