Holiday Home Sales Administrator (Maternity Cover until October 2027)

Overview

Are you ready to be part of something truly special?

Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday park and holiday home ownership operations.

At Unity Holidays, we are committed to recruiting individuals who are not only passionate about people and exceptional service delivery, but who also thrive from working as part of an effective and collaborative team.

Our Holiday Home Sales operation plays a vital role in delivering an exceptional ownership journey, and we are looking for a highly organised and detail-focused Holiday Home Sales Administrator to support the smooth, compliant and professional running of the department.

This role is the operational control centre of the Holiday Home Sales function - ensuring sales processes, stock control, compliance, finance administration and owner onboarding are managed accurately from enquiry through to handover and beyond.

We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.

We know without doubt that an industry-leading experience starts with our team. We set high standards of excellence and will champion your Growth through training, confidence and learning - and we’ll always celebrate a job well done.

About You

• You’ll be highly organised, structured and confident managing multiple tasks and priorities in a fast-paced environment.
• You’ll take pride in accuracy, administration and ensuring processes are completed to a high standard every time.
• You’ll be confident working with systems, documentation and data, with strong attention to detail and the ability to identify discrepancies quickly.
• You’ll understand the importance of compliance, professionalism and confidentiality when handling documentation and financial information.
• You’ll enjoy supporting both customers and colleagues, helping create a smooth and positive ownership experience from sign-up through to handover.
• You’ll be proactive, calm under pressure and capable of working independently whilst remaining a collaborative part of the wider team.
• You’ll communicate professionally and confidently with Owners, Guests and internal teams across the business.
• You’ll take ownership of your workload and thrive from delivering structure, organisation and operational excellence.

As this role is heavily owner-facing, you’ll also be approachable, welcoming and represent Unity Holidays positively at all times.

Essential Requirements

• Previous administration experience within a fast-paced environment
• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• Confident using systems, Microsoft Office and digital documentation
• Ability to manage multiple priorities and meet deadlines
• Professional communication and customer service skills
• Ability to work independently and use initiative
• Strong awareness of confidentiality and compliance responsibilities
• A team player who demonstrates kindness, collaboration and professionalism

Key Responsibilities

Sales Process & Administration

• Support the smooth running of the Holiday Home Sales operation through accurate administration and system management
• Prepare, process and maintain all sales documentation and records
• Ensure contracts and paperwork are completed accurately and signed correctly
• Track the progress of holiday home sales from sign-up through to completion
• Support the wider sales team with operational administration and coordination

Stock & Pitch Management

• Ensure all holiday home stock is accurately recorded on systems with the correct location, pricing and status
• Manage stock movements and ensure system updates reflect operational reality
• Carry out regular stock checks and reconcile discrepancies
• Ensure pitch availability and siting information is maintained accurately
• Support the management of siting sheets and stock allocation processes

Compliance & Financial Administration

• Ensure all sales files are compliant, complete and audit-ready
• Support finance and FCA compliance processes in line with company requirements
• Maintain accurate finance, insurance and sales documentation
• Process deposits and payments accurately onto systems
• Work closely with Finance teams to support reconciliation processes
• Maintain secure digital and physical filing in line with GDPR requirements

Handover & Owner Experience

• Coordinate owner welcome meetings and holiday home handovers
• Prepare all documentation required for handover appointments
• Ensure all monies, documents and compliance checks are completed prior to key release
• Support a smooth transition from Sales to the Owners Team
• Log aftersales requirements and ensure information is handed over accurately

Coordination & Operational Support

• Liaise with internal departments including Maintenance, Owners, Finance and Operations to support holiday home readiness
• Ensure units are fully prepared ahead of handover
• Monitor outstanding actions and proactively resolve issues
• Maintain an organised, professional and welcoming sales office environment
• Support the wider team during busy operational periods

Hours of Work

Flexibility will be required in line with the operational needs of the business, and peak trading periods where required. But full time weekend cover is essential.

What We Offer

• A supportive team environment in a beautiful resort location
• 25% off Food & Drink for you, your friends & family and 50% when on shift
• Team recognition schemes including our monthly and annual “Unity Champion” awards
• Holiday discounts across all Unity Holidays parks
• Free use of leisure facilities such as our pools & gym
• Employee Assistance Programme providing support on financial, health & legal matters
• Opportunities for career progression within a fresh and growing company
• Training and development opportunities that are delivered by both internal and external trainers to ensure you always get the best
• Coming in Summer 2026 - Stream. A broad financial wellbeing platform that includes access to UK wide discounts and access to your wages early

About Unity Holidays

Unity Holidays is committed to creating unforgettable experiences for our Owners and Guests, driven by a passionate team who work together to deliver excellence every day.

Holiday Home Sales Administrator (Maternity Cover until October 2027)

Overview

Are you ready to be part of something truly special?

Following a phenomenal first year of trading, Unity Holidays is continuing to build on strong foundations to deliver the best Owner and Guest experience in the industry across our holiday park and holiday home ownership operations.

At Unity Holidays, we are committed to recruiting individuals who are not only passionate about people and exceptional service delivery, but who also thrive from working as part of an effective and collaborative team.

Our Holiday Home Sales operation plays a vital role in delivering an exceptional ownership journey, and we are looking for a highly organised and detail-focused Holiday Home Sales Administrator to support the smooth, compliant and professional running of the department.

This role is the operational control centre of the Holiday Home Sales function - ensuring sales processes, stock control, compliance, finance administration and owner onboarding are managed accurately from enquiry through to handover and beyond.

We want every Unity Holidays team member to have the best teammates, so together we can build experiences where our core value of Togetherness truly shines through.

We know without doubt that an industry-leading experience starts with our team. We set high standards of excellence and will champion your Growth through training, confidence and learning - and we’ll always celebrate a job well done.

About You

• You’ll be highly organised, structured and confident managing multiple tasks and priorities in a fast-paced environment.
• You’ll take pride in accuracy, administration and ensuring processes are completed to a high standard every time.
• You’ll be confident working with systems, documentation and data, with strong attention to detail and the ability to identify discrepancies quickly.
• You’ll understand the importance of compliance, professionalism and confidentiality when handling documentation and financial information.
• You’ll enjoy supporting both customers and colleagues, helping create a smooth and positive ownership experience from sign-up through to handover.
• You’ll be proactive, calm under pressure and capable of working independently whilst remaining a collaborative part of the wider team.
• You’ll communicate professionally and confidently with Owners, Guests and internal teams across the business.
• You’ll take ownership of your workload and thrive from delivering structure, organisation and operational excellence.

As this role is heavily owner-facing, you’ll also be approachable, welcoming and represent Unity Holidays positively at all times.

Essential Requirements

• Previous administration experience within a fast-paced environment
• Strong organisational and time management skills
• Excellent attention to detail and accuracy
• Confident using systems, Microsoft Office and digital documentation
• Ability to manage multiple priorities and meet deadlines
• Professional communication and customer service skills
• Ability to work independently and use initiative
• Strong awareness of confidentiality and compliance responsibilities
• A team player who demonstrates kindness, collaboration and professionalism

Key Responsibilities

Sales Process & Administration

• Support the smooth running of the Holiday Home Sales operation through accurate administration and system management
• Prepare, process and maintain all sales documentation and records
• Ensure contracts and paperwork are completed accurately and signed correctly
• Track the progress of holiday home sales from sign-up through to completion
• Support the wider sales team with operational administration and coordination

Stock & Pitch Management

• Ensure all holiday home stock is accurately recorded on systems with the correct location, pricing and status
• Manage stock movements and ensure system updates reflect operational reality
• Carry out regular stock checks and reconcile discrepancies
• Ensure pitch availability and siting information is maintained accurately
• Support the management of siting sheets and stock allocation processes

Compliance & Financial Administration

• Ensure all sales files are compliant, complete and audit-ready
• Support finance and FCA compliance processes in line with company requirements
• Maintain accurate finance, insurance and sales documentation
• Process deposits and payments accurately onto systems
• Work closely with Finance teams to support reconciliation processes
• Maintain secure digital and physical filing in line with GDPR requirements

Handover & Owner Experience

• Coordinate owner welcome meetings and holiday home handovers
• Prepare all documentation required for handover appointments
• Ensure all monies, documents and compliance checks are completed prior to key release
• Support a smooth transition from Sales to the Owners Team
• Log aftersales requirements and ensure information is handed over accurately

Coordination & Operational Support

• Liaise with internal departments including Maintenance, Owners, Finance and Operations to support holiday home readiness
• Ensure units are fully prepared ahead of handover
• Monitor outstanding actions and proactively resolve issues
• Maintain an organised, professional and welcoming sales office environment
• Support the wider team during busy operational periods

Hours of Work

Flexibility will be required in line with the operational needs of the business, and peak trading periods where required. But full time weekend cover is essential.

What We Offer

• A supportive team environment in a beautiful resort location
• 25% off Food & Drink for you, your friends & family and 50% when on shift
• Team recognition schemes including our monthly and annual “Unity Champion” awards
• Holiday discounts across all Unity Holidays parks
• Free use of leisure facilities such as our pools & gym
• Employee Assistance Programme providing support on financial, health & legal matters
• Opportunities for career progression within a fresh and growing company
• Training and development opportunities that are delivered by both internal and external trainers to ensure you always get the best
• Coming in Summer 2026 - Stream. A broad financial wellbeing platform that includes access to UK wide discounts and access to your wages early

About Unity Holidays

Unity Holidays is committed to creating unforgettable experiences for our Owners and Guests, driven by a passionate team who work together to deliver excellence every day.