Holiday Sales Advisor

Overview

Are you ready to be part of something truly special?

Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver an industry-leading Owner and Guest experience across our holiday operations.

At Unity Holidays, we are committed to recruiting people who are passionate about delivering outstanding service and who thrive as part of a collaborative, high-performing team.

We believe that exceptional owner and guest experiences start with exceptional people. That’s why we invest in our teams, set high standards, and create an environment where our core value of Togetherness truly shines.

If you’re ready to unlock your potential, you’re in the right place. We’ll support your Growth through training, confidence-building and continuous learning – and we’ll always celebrate a job well done.

About You

We are looking for a confident, customer-focused individual with a passion for sales and delivering exceptional service.

You’ll thrive in a fast-paced, target-driven environment, handling a high volume of enquiries while maintaining a professional and personable approach.

You’ll be confident communicating across multiple channels, including phone, email, and digital platforms, with the ability to build rapport and convert enquiries into bookings.

You’ll bring a proactive mindset, strong attention to detail, and a commitment to delivering a seamless customer journey from enquiry through to booking.

Essential Requirements

• Minimum 12 months experience in a customer service role
• Proven sales experience with the ability to meet and exceed targets
• Strong communication and interpersonal skills with a professional phone manner
• Confident using Microsoft Office and booking/CRM systems
• Ability to work in a fast-paced environment and manage multiple tasks
• A proactive, positive team player with a results-driven approach

Key Responsibilities

Supporting the Holiday Sales function by delivering exceptional service and driving revenue, including:

Customer Service & Enquiry Handling

• Responding promptly and professionally to all enquiries via phone, email, live chat, and social media
• Providing accurate information on accommodation, availability, pricing, and resort facilities
• Supporting guests with amendments or cancellations, ensuring a positive experience

Booking & Administration

• Checking availability and creating bookings based on customer needs and budget
• Processing payments securely and issuing confirmations
• Maintaining accurate booking records and completing associated administrative tasks
• Communicating arrivals and departures with relevant internal teams

Sales & Revenue Generation

• Proactively following up on quotes and leads to convert enquiries into bookings
• Upselling upgrades, packages, and additional services
• Promoting offers and services to maximise revenue and occupancy
• Working collaboratively to achieve sales, revenue, and occupancy targets

Teamwork & Operational Support

• Supporting Reception during peak periods where required
• Liaising with internal departments to ensure a smooth customer journey
• Contributing to a positive, collaborative team environment

Experience

• Previous experience in a sales or customer-facing role
• Experience using CRM systems and booking platforms
• Experience in a holiday park, hospitality, or travel environment would be advantageous

Hours of Work

This role requires flexibility to support the needs of the business, including availability to work weekends and peak holiday periods.

What We Offer

• A supportive team environment in a beautiful resort location
• 25% off Food & Drink for you, your friends & family and 50% when on shift
• Team recognition schemes including our monthly and annual “Unity Champion” awards
• Holiday discounts across all Unity Holidays parks
• Free use of leisure facilities such as our pools & gym
• Employee Assistance Programme providing support on financial, health & legal matters
• Opportunities for career progression within a fresh and growing company
• Training and development delivered by both internal and external providers
• Coming in April 2026 – Stream, a financial wellbeing platform with access to discounts and early wage access

About Unity Holidays

Unity Holidays is the UK’s newest holiday park operator, built on a vision to deliver outstanding experiences for both Owners and Guests.

We are proud of our culture, our people, and our commitment to creating memorable holiday experiences through exceptional service and teamwork.

Holiday Sales Advisor

Overview

Are you ready to be part of something truly special?

Following a phenomenal first year of trading, Unity Holidays continues to build on strong foundations to deliver an industry-leading Owner and Guest experience across our holiday operations.

At Unity Holidays, we are committed to recruiting people who are passionate about delivering outstanding service and who thrive as part of a collaborative, high-performing team.

We believe that exceptional owner and guest experiences start with exceptional people. That’s why we invest in our teams, set high standards, and create an environment where our core value of Togetherness truly shines.

If you’re ready to unlock your potential, you’re in the right place. We’ll support your Growth through training, confidence-building and continuous learning – and we’ll always celebrate a job well done.

About You

We are looking for a confident, customer-focused individual with a passion for sales and delivering exceptional service.

You’ll thrive in a fast-paced, target-driven environment, handling a high volume of enquiries while maintaining a professional and personable approach.

You’ll be confident communicating across multiple channels, including phone, email, and digital platforms, with the ability to build rapport and convert enquiries into bookings.

You’ll bring a proactive mindset, strong attention to detail, and a commitment to delivering a seamless customer journey from enquiry through to booking.

Essential Requirements

• Minimum 12 months experience in a customer service role
• Proven sales experience with the ability to meet and exceed targets
• Strong communication and interpersonal skills with a professional phone manner
• Confident using Microsoft Office and booking/CRM systems
• Ability to work in a fast-paced environment and manage multiple tasks
• A proactive, positive team player with a results-driven approach

Key Responsibilities

Supporting the Holiday Sales function by delivering exceptional service and driving revenue, including:

Customer Service & Enquiry Handling

• Responding promptly and professionally to all enquiries via phone, email, live chat, and social media
• Providing accurate information on accommodation, availability, pricing, and resort facilities
• Supporting guests with amendments or cancellations, ensuring a positive experience

Booking & Administration

• Checking availability and creating bookings based on customer needs and budget
• Processing payments securely and issuing confirmations
• Maintaining accurate booking records and completing associated administrative tasks
• Communicating arrivals and departures with relevant internal teams

Sales & Revenue Generation

• Proactively following up on quotes and leads to convert enquiries into bookings
• Upselling upgrades, packages, and additional services
• Promoting offers and services to maximise revenue and occupancy
• Working collaboratively to achieve sales, revenue, and occupancy targets

Teamwork & Operational Support

• Supporting Reception during peak periods where required
• Liaising with internal departments to ensure a smooth customer journey
• Contributing to a positive, collaborative team environment

Experience

• Previous experience in a sales or customer-facing role
• Experience using CRM systems and booking platforms
• Experience in a holiday park, hospitality, or travel environment would be advantageous

Hours of Work

This role requires flexibility to support the needs of the business, including availability to work weekends and peak holiday periods.

What We Offer

• A supportive team environment in a beautiful resort location
• 25% off Food & Drink for you, your friends & family and 50% when on shift
• Team recognition schemes including our monthly and annual “Unity Champion” awards
• Holiday discounts across all Unity Holidays parks
• Free use of leisure facilities such as our pools & gym
• Employee Assistance Programme providing support on financial, health & legal matters
• Opportunities for career progression within a fresh and growing company
• Training and development delivered by both internal and external providers
• Coming in April 2026 – Stream, a financial wellbeing platform with access to discounts and early wage access

About Unity Holidays

Unity Holidays is the UK’s newest holiday park operator, built on a vision to deliver outstanding experiences for both Owners and Guests.

We are proud of our culture, our people, and our commitment to creating memorable holiday experiences through exceptional service and teamwork.