Purpose of the role

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focused on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Duty Manager to inspire the team and deliver an outstanding guest experience.

Key Responsibilities

People

●      Take full responsibility for the building and the people in the absence of the Assistant and General Manager

●      Lead the team to create ‘can’t wait to return’ experiences for our guests

●      Lead the team of house hosts and Duty managers

●      Ensure that the team are managing reservation enquiries (e-mail, phone & in person) with a kind & considered approach

●      Be the ‘in the know’ person for guests enquiries & questions

●      Lead team meetings with constructive feedback to improve operational performance and guest experiences

●      Ensure that the team are taking payments and balancing the books at the end of the day

●      Ensure the team completes property patrols to ensure safety & security

●      Be accountable for the safety of your property

●      Deal with housekeeping and maintenance on day to day

●      Be initiative-led when dealing with challenging situations or guest complaints making sure our guests leave happy

●      Be confident working alone and be a happy, positive influence when working as part of a team

●      Be part of the management team in all aspects of the day-to-day operation

Places

●      Be ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming

●      Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process

Planet

●      Put the planet at the forefront of all business decisions

●      Take part in all company social responsibility  initiatives

●      Be an advocate of all our values

Direct Reports

●      Roommates

●      Senior Roommates

This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time. 

Purpose of the role

room2 is the world’s first hometel brand; designing beautiful net-zero hotels which enable both our guests and employees to become the best version of themselves, whilst giving more than we take to our local & global communities. We are a family-run organisation focused on providing world-class guest experiences and with a pipeline of growth to 2030 it's a great time to start your journey with us. We are currently seeking a passionate Duty Manager to inspire the team and deliver an outstanding guest experience.

Key Responsibilities

People

●      Take full responsibility for the building and the people in the absence of the Assistant and General Manager

●      Lead the team to create ‘can’t wait to return’ experiences for our guests

●      Lead the team of house hosts and Duty managers

●      Ensure that the team are managing reservation enquiries (e-mail, phone & in person) with a kind & considered approach

●      Be the ‘in the know’ person for guests enquiries & questions

●      Lead team meetings with constructive feedback to improve operational performance and guest experiences

●      Ensure that the team are taking payments and balancing the books at the end of the day

●      Ensure the team completes property patrols to ensure safety & security

●      Be accountable for the safety of your property

●      Deal with housekeeping and maintenance on day to day

●      Be initiative-led when dealing with challenging situations or guest complaints making sure our guests leave happy

●      Be confident working alone and be a happy, positive influence when working as part of a team

●      Be part of the management team in all aspects of the day-to-day operation

Places

●      Be ‘in the know’ on local events and culture to offer guests authentic experiences and contribute to cultural programming

●      Always question best practices and identify opportunities to improve hotel occupancy, revenue and operational process

Planet

●      Put the planet at the forefront of all business decisions

●      Take part in all company social responsibility  initiatives

●      Be an advocate of all our values

Direct Reports

●      Roommates

●      Senior Roommates

This job description should be taken as a general guide and Lamington Group reserves the right to update and amend it in keeping with operational requirements, which may change from time to time.