Registered Manager-Supported Living Based in Ipswich 

Must have willingness to support new services opening in and around the Ipswich area, Also must be able to travel to Head office in Great Bentley. 

Job Type- Full time 40 hours per week. 

Job Description

Job Purpose

Lead and manage the Supported Living service, ensuring adherence to all relevant regulatory and legislative requirements.

Provide effective leadership to the staff team, promoting the values, policies, and procedures of Harley House.

To ensure that the workforce possesses the skills, competencies, and knowledge necessary to enable the people we support to lead as independent and fulfilling a life as possible.

This job description lists the main areas in which you will be expected to provide support. We may need to add more specific tasks to this description based on the individual's needs and preferences, which supports their right to have control over their own lives.

Main Duties and Responsibilities

Leadership

·         Ensure that effective support plans are in place for all individuals we support, tailored to their specific needs, risks, and wishes, and developed in collaboration with them through co-production. These plans should be updated at least monthly or as needs change.

·         Promote independence, positive risk taking, and embracing Equality and Inclusion to enable the people we support to live their best possible lives

·         Ensure that rotas reflect individual hours and recognize the skill mix of the workforce, ensuring safe and adequate staffing levels to support people in living the life they want.

·         Ensure that there is evidence of effective handovers, planning of the day-to-day activities, and ensuring staff are following support plans and relevant policies and procedures

·         Oversee and monitor accidents or incidents, ensuring these are documented in the manager's monthly report and relevant safeguarding or CQC notifications have been raised or escalated to the Quality and Governance Lead

·         Monitor and oversee the interactions, performance, and conduct of staff on duty, and respond to instances of poor or inappropriate practice.

·         Ensure that safeguarding concerns are reported to the Local Authority and liaise with the Quality and Governance Lead immediately in response to serious incidents

·         Provide effective supervision to support staff.

·         Ensure all staff are up to date with their mandatory training and address non-compliance with individual staff

·         Provide on-call phone advice, guidance, and support to the workforce

·         Ensure that medication is administered in a timely fashion and that any medication errors or discrepancies are reported.

·         Develop an open, transparent culture that strives for continuous improvement, the well-being of the staff team, and a culture that learns lessons and where the workforce feels valued

·         Lead on safer recruitment in line with CQC Regulations

·         Develop strong relationships with service users and their families, ensuring regular monitoring of care and support delivery

·         Ensure concerns and complaints are acted upon promptly

·         Ensure new care and support packages are communicated clearly to the staff team, ensuring everything is in place to deliver safe, effective care based on the needs and wishes of the service user

·         Ensure all the people we support have a robust support plan which accurately reflects the needs and risks, and ensure this is updated regularly and in co-production with the people we support

·         Ensure regular audits and spot checks are undertaken to monitor care delivery, staff competency, and service user satisfaction

·         Be a positive role model and lead the team, ensuring annual leave, payroll, recruitment, invoices, and rotas are managed effectively

·         Ensure all information is kept up to date in accordance with GDPR legislation

·         Undertake regular supervisions and commit to the development of all staff

·         Lead on initiatives to market the service and attract new referrals and enquires.

·         Develop key relationships with the Care Quality Commission, local authority, health professionals, and other key stakeholders.

·         Foster an open and transparent culture that encourages staff to raise concerns confidently and ensures clear evidence of lessons learned following incidents and near-miss events.

·         Plan and lead an on-call rota, ensuring staff have access to clear advice, guidance, and support in case of any emergencies.

·         Commit to the development, knowledge, and skills of the staff team, ensuring that mandatory training is up to date and that opportunities are identified for additional training according to service user needs and individual staff development

·         Carry out investigations when there has been care or conduct concerns, liaising with our relevant HR partners as necessary

·         Act swiftly to performance and capability concerns

·         Liaise with relevant health professionals in relation to the people we support

·         Ensure all new staff have an induction and regular meetings in their probation

·         Address concerns with staff performance, competency, and skills always following relevant policies and procedures and with support from the Operations Manager

·         Ensure robust handovers are carried out between each shift.

·         Carry out any additional tasks or duties according to your Registered Manager responsibilities and within your scope of competence

Quality and Governance

·         Follow the Governance calendar ensuring all relevant systems and process are undertaken

·         Ensure all audits are undertaken as per the Quality Assurance framework and actions are added to the Continuous Improvement plan

·         Complete and submit the monthly managers workbook ensuring all accidents and incidents are recorded and key performance indicators are escalated to the Quality and Governance Lead for analysis.

·         Carry our regular observations audits of staff interactions

·         Ensure that competencies are undertaken in key areas

·         Ensure that you apply as a Registered Manager within 2 weeks of commencement in post

·         Attend the bi-monthly Quality and Governance meetings, providing feedback on trends and incidents in your service.

Other duties

·         Take the lead in marketing your service, developing key relationships with commissioners, and ensuring that vacancies are communicated and assessments are undertaken in a responsive manner

·         Act as an ambassador for the service, ensuring that, as the Registered Manager, you maintain professionalism and integrity at all times

·         As a Registered Manager in the service, you refrain from befriending staff or services users on social network sites

·         Always act in the best interest of any person who may lack the capacity to make decisions.

·         Ensure that the safeguarding of the people we support is a priority at all times

·         Be aware of, and follow the procedure for, reporting any safeguarding concerns or incidents

·         Keep accurate records.

·         Attend training and ensure all mandatory training is up to date

·         Ensure that you conduct monthly staff meetings, communicating the service's aims, objectives, and values to the workforce.

·         Co-operate and attend a yearly appraisal

·         Ensure the health, safety, and welfare of the people you support and the workforce

·         Embrace teamwork by ensuring effective and open communication for the benefit of the people we support

·         Usually full-time (40 hours per week), with flexibility for some evening and weekend work depending on service needs

·         On-call system

·         Minimum of 5 years of experience in a management role. Level 5 in Health and Social Care or working towards this.

This job description is subject to review and revision in consultation with the postholder. This is not an exhaustive list of duties, and you may be required to undertake any tasks relevant to your role and level of skills and competency

Registered Manager-Supported Living Based in Ipswich 

Must have willingness to support new services opening in and around the Ipswich area, Also must be able to travel to Head office in Great Bentley. 

Job Type- Full time 40 hours per week. 

Job Description

Job Purpose

Lead and manage the Supported Living service, ensuring adherence to all relevant regulatory and legislative requirements.

Provide effective leadership to the staff team, promoting the values, policies, and procedures of Harley House.

To ensure that the workforce possesses the skills, competencies, and knowledge necessary to enable the people we support to lead as independent and fulfilling a life as possible.

This job description lists the main areas in which you will be expected to provide support. We may need to add more specific tasks to this description based on the individual's needs and preferences, which supports their right to have control over their own lives.

Main Duties and Responsibilities

Leadership

·         Ensure that effective support plans are in place for all individuals we support, tailored to their specific needs, risks, and wishes, and developed in collaboration with them through co-production. These plans should be updated at least monthly or as needs change.

·         Promote independence, positive risk taking, and embracing Equality and Inclusion to enable the people we support to live their best possible lives

·         Ensure that rotas reflect individual hours and recognize the skill mix of the workforce, ensuring safe and adequate staffing levels to support people in living the life they want.

·         Ensure that there is evidence of effective handovers, planning of the day-to-day activities, and ensuring staff are following support plans and relevant policies and procedures

·         Oversee and monitor accidents or incidents, ensuring these are documented in the manager's monthly report and relevant safeguarding or CQC notifications have been raised or escalated to the Quality and Governance Lead

·         Monitor and oversee the interactions, performance, and conduct of staff on duty, and respond to instances of poor or inappropriate practice.

·         Ensure that safeguarding concerns are reported to the Local Authority and liaise with the Quality and Governance Lead immediately in response to serious incidents

·         Provide effective supervision to support staff.

·         Ensure all staff are up to date with their mandatory training and address non-compliance with individual staff

·         Provide on-call phone advice, guidance, and support to the workforce

·         Ensure that medication is administered in a timely fashion and that any medication errors or discrepancies are reported.

·         Develop an open, transparent culture that strives for continuous improvement, the well-being of the staff team, and a culture that learns lessons and where the workforce feels valued

·         Lead on safer recruitment in line with CQC Regulations

·         Develop strong relationships with service users and their families, ensuring regular monitoring of care and support delivery

·         Ensure concerns and complaints are acted upon promptly

·         Ensure new care and support packages are communicated clearly to the staff team, ensuring everything is in place to deliver safe, effective care based on the needs and wishes of the service user

·         Ensure all the people we support have a robust support plan which accurately reflects the needs and risks, and ensure this is updated regularly and in co-production with the people we support

·         Ensure regular audits and spot checks are undertaken to monitor care delivery, staff competency, and service user satisfaction

·         Be a positive role model and lead the team, ensuring annual leave, payroll, recruitment, invoices, and rotas are managed effectively

·         Ensure all information is kept up to date in accordance with GDPR legislation

·         Undertake regular supervisions and commit to the development of all staff

·         Lead on initiatives to market the service and attract new referrals and enquires.

·         Develop key relationships with the Care Quality Commission, local authority, health professionals, and other key stakeholders.

·         Foster an open and transparent culture that encourages staff to raise concerns confidently and ensures clear evidence of lessons learned following incidents and near-miss events.

·         Plan and lead an on-call rota, ensuring staff have access to clear advice, guidance, and support in case of any emergencies.

·         Commit to the development, knowledge, and skills of the staff team, ensuring that mandatory training is up to date and that opportunities are identified for additional training according to service user needs and individual staff development

·         Carry out investigations when there has been care or conduct concerns, liaising with our relevant HR partners as necessary

·         Act swiftly to performance and capability concerns

·         Liaise with relevant health professionals in relation to the people we support

·         Ensure all new staff have an induction and regular meetings in their probation

·         Address concerns with staff performance, competency, and skills always following relevant policies and procedures and with support from the Operations Manager

·         Ensure robust handovers are carried out between each shift.

·         Carry out any additional tasks or duties according to your Registered Manager responsibilities and within your scope of competence

Quality and Governance

·         Follow the Governance calendar ensuring all relevant systems and process are undertaken

·         Ensure all audits are undertaken as per the Quality Assurance framework and actions are added to the Continuous Improvement plan

·         Complete and submit the monthly managers workbook ensuring all accidents and incidents are recorded and key performance indicators are escalated to the Quality and Governance Lead for analysis.

·         Carry our regular observations audits of staff interactions

·         Ensure that competencies are undertaken in key areas

·         Ensure that you apply as a Registered Manager within 2 weeks of commencement in post

·         Attend the bi-monthly Quality and Governance meetings, providing feedback on trends and incidents in your service.

Other duties

·         Take the lead in marketing your service, developing key relationships with commissioners, and ensuring that vacancies are communicated and assessments are undertaken in a responsive manner

·         Act as an ambassador for the service, ensuring that, as the Registered Manager, you maintain professionalism and integrity at all times

·         As a Registered Manager in the service, you refrain from befriending staff or services users on social network sites

·         Always act in the best interest of any person who may lack the capacity to make decisions.

·         Ensure that the safeguarding of the people we support is a priority at all times

·         Be aware of, and follow the procedure for, reporting any safeguarding concerns or incidents

·         Keep accurate records.

·         Attend training and ensure all mandatory training is up to date

·         Ensure that you conduct monthly staff meetings, communicating the service's aims, objectives, and values to the workforce.

·         Co-operate and attend a yearly appraisal

·         Ensure the health, safety, and welfare of the people you support and the workforce

·         Embrace teamwork by ensuring effective and open communication for the benefit of the people we support

·         Usually full-time (40 hours per week), with flexibility for some evening and weekend work depending on service needs

·         On-call system

·         Minimum of 5 years of experience in a management role. Level 5 in Health and Social Care or working towards this.

This job description is subject to review and revision in consultation with the postholder. This is not an exhaustive list of duties, and you may be required to undertake any tasks relevant to your role and level of skills and competency