Role Description 

Working in the attractions team you are responsible for the delivery of a high class entertainment operation. You will work at any of the 21 CUBEs, playing the role of game show host, and bringing the experience to life. 

Essential Duties and Responsibilities 

• Leading a team on shift, ensuring staff are up to standard with operation and uniform.  
• Lead staff rotations on shift and manage the break system.  
• Escalating any issues to the correct superior staff.  
• Troubleshooting on the CUBEs. 
• Providing an energetic and enthusiastic performance of ‘Game show host’ for every customer. 
• Explaining and enforcing rules of each game to customers.  
• Operate the CUBEs to determine a win or loss.  
• Learn and familiarise with all games, including set up and rules. 
• Maintain a clean and presentable service area at all times. 
• Assist in setting up the venue before opening.  

Other Duties and Responsibilities 

• Ensure all training is completed in a timely manner. 
• Proactively contribute to and suggest ways of improving company processes and procedures.  
• Relaying any new changes to staff members. 
• Assisting in the onboarding and upskilling of newer members of the team.  

Skills 

Technical 

• 3 years of Customer Service experience.  
• Experience in a presenting or performing role. 
• Experience in a competitive socialising or games venue.  
• Experience working in high volume venues.  
• Experience leading teams as well as working independently.  

Personal  

• Confident, engaging and enthusiastic manner. 
• Flexibility to work regular evenings and weekends.  
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• A keen eye for detail, never compromising on standards. 
• Ability to think on your feet and adapt.
• Excellent verbal and written English is required for this role. 

Role Description 

Working in the attractions team you are responsible for the delivery of a high class entertainment operation. You will work at any of the 21 CUBEs, playing the role of game show host, and bringing the experience to life. 

Essential Duties and Responsibilities 

• Leading a team on shift, ensuring staff are up to standard with operation and uniform.  
• Lead staff rotations on shift and manage the break system.  
• Escalating any issues to the correct superior staff.  
• Troubleshooting on the CUBEs. 
• Providing an energetic and enthusiastic performance of ‘Game show host’ for every customer. 
• Explaining and enforcing rules of each game to customers.  
• Operate the CUBEs to determine a win or loss.  
• Learn and familiarise with all games, including set up and rules. 
• Maintain a clean and presentable service area at all times. 
• Assist in setting up the venue before opening.  

Other Duties and Responsibilities 

• Ensure all training is completed in a timely manner. 
• Proactively contribute to and suggest ways of improving company processes and procedures.  
• Relaying any new changes to staff members. 
• Assisting in the onboarding and upskilling of newer members of the team.  

Skills 

Technical 

• 3 years of Customer Service experience.  
• Experience in a presenting or performing role. 
• Experience in a competitive socialising or games venue.  
• Experience working in high volume venues.  
• Experience leading teams as well as working independently.  

Personal  

• Confident, engaging and enthusiastic manner. 
• Flexibility to work regular evenings and weekends.  
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• A keen eye for detail, never compromising on standards. 
• Ability to think on your feet and adapt.
• Excellent verbal and written English is required for this role.