Role Description 

Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class entertainment operation. Supervising a team of 70+ hosts, working across 21 CUBEs, ensuring the best customer experience. 

Essential Duties and Responsibilities 

• Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer. 
• Rotating staff as required during shifts according to customer flow.  
• Escalating any issues to the correct superior staff.  
• Learn and familiarise yourself with all games, including set up and rules. 
• Maintain a clean and presentable service area at all times.  
• Assist in setting up the venue before opening.  
• When required to, assuming the role of CUBE host to help.  
• Deputise in the absence of Attractions Managers.  
• Complete daily Duty reports.  
• Organise group bookings with the Group Bookings team.  

Other Duties and Responsibilities 

• Ensure all training is promptly completed and documented. 
• Proactively contribute to and suggest ways of improving company processes. 
• Implement new procedures as directed by senior team. 
• Assisting in the onboarding and upskilling of newer members of the team.  

Skills 

Technical 

• 5 years of Customer Service experience.  
• Experience in a presenting or performing role. 
• Experience in a competitive socialising or games venue.  
• Experience working in high volume venues.  
• Experience leading large teams as well as working independently.  

Personal  

• Confident, enthusiastic and engaging manner. 
• Flexibility to work regular evenings and weekends.  
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service. 
• Ability to think on your feet and adapt.  
• Excellent verbal and written English is required for this role. 

Role Description 

Supporting the attractions managers and leading the attractions team on shift, you are responsible for the delivery of a high class entertainment operation. Supervising a team of 70+ hosts, working across 21 CUBEs, ensuring the best customer experience. 

Essential Duties and Responsibilities 

• Supervising the department on shift, ensuring attractions team members are providing a suitable performance of ‘Game show host’ for every customer. 
• Rotating staff as required during shifts according to customer flow.  
• Escalating any issues to the correct superior staff.  
• Learn and familiarise yourself with all games, including set up and rules. 
• Maintain a clean and presentable service area at all times.  
• Assist in setting up the venue before opening.  
• When required to, assuming the role of CUBE host to help.  
• Deputise in the absence of Attractions Managers.  
• Complete daily Duty reports.  
• Organise group bookings with the Group Bookings team.  

Other Duties and Responsibilities 

• Ensure all training is promptly completed and documented. 
• Proactively contribute to and suggest ways of improving company processes. 
• Implement new procedures as directed by senior team. 
• Assisting in the onboarding and upskilling of newer members of the team.  

Skills 

Technical 

• 5 years of Customer Service experience.  
• Experience in a presenting or performing role. 
• Experience in a competitive socialising or games venue.  
• Experience working in high volume venues.  
• Experience leading large teams as well as working independently.  

Personal  

• Confident, enthusiastic and engaging manner. 
• Flexibility to work regular evenings and weekends.  
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service. 
• Ability to think on your feet and adapt.  
• Excellent verbal and written English is required for this role.