Role Description 

Working in and leading the Front of House team you are responsible for ensuring the delivery of a high-class restaurant operation. You will work in our restaurant inside the venue, serving sliders and sharing plates to parties and group bookings, and seated meals to dining customers. 

• Providing top quality restaurant service to compliment the customer experience.  
• Leading a small team on shift, ensuring staff are performing up to standard.  
• Taking orders and serving food with enthusiasm, engaging with customers.
• Dealing with customer complaints as first point of contact. 
• Escalating any issues to the correct superior staff member.
• Monitor and rotate stock to reduce wastage. 
• Maintain a clean and presentable service area at all times, clearing tables of empty glasses, wiping down menus and table surfaces. 
• Assist in setting up, laying cutlery and menus.  
• Helping to close the restaurant, deep cleaning the area. 

Other Duties and Responsibilities 

• Ensure all training is completed and documented.  
• Proactively contribute to and suggest ways of improving company processes and procedures.  
• Assisting in the onboarding and upskilling of newer members of the team.  

Skills 

Technical 

• 5 years of restaurant service experience.  
• 2 year of experience in managerial or supervisory positions.
• High volume restaurant operation experience.  
• Experience leading teams as well as working independently.  
• Experience serving at large events. 

Personal  

• Flexibility to work regular evenings and weekends.  
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team. 
• Engaging, confident and pleasant communicator.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service. 
• Ability to think on your feet and adapt.  
• Excellent verbal and written English is required for this role. 

Role Description 

Working in and leading the Front of House team you are responsible for ensuring the delivery of a high-class restaurant operation. You will work in our restaurant inside the venue, serving sliders and sharing plates to parties and group bookings, and seated meals to dining customers. 

• Providing top quality restaurant service to compliment the customer experience.  
• Leading a small team on shift, ensuring staff are performing up to standard.  
• Taking orders and serving food with enthusiasm, engaging with customers.
• Dealing with customer complaints as first point of contact. 
• Escalating any issues to the correct superior staff member.
• Monitor and rotate stock to reduce wastage. 
• Maintain a clean and presentable service area at all times, clearing tables of empty glasses, wiping down menus and table surfaces. 
• Assist in setting up, laying cutlery and menus.  
• Helping to close the restaurant, deep cleaning the area. 

Other Duties and Responsibilities 

• Ensure all training is completed and documented.  
• Proactively contribute to and suggest ways of improving company processes and procedures.  
• Assisting in the onboarding and upskilling of newer members of the team.  

Skills 

Technical 

• 5 years of restaurant service experience.  
• 2 year of experience in managerial or supervisory positions.
• High volume restaurant operation experience.  
• Experience leading teams as well as working independently.  
• Experience serving at large events. 

Personal  

• Flexibility to work regular evenings and weekends.  
• Positive, ‘Can do’ attitude, picking up any additional responsibilities to help the wider team. 
• Engaging, confident and pleasant communicator.
• A keen eye for detail, never compromising on standards and keen to deliver an amazing service. 
• Ability to think on your feet and adapt.  
• Excellent verbal and written English is required for this role.