It’s an extremely exciting time for us and we’re seeking a professional and organised Reception Manager to lead our front of house reception team. You will oversee reservations, guest arrivals, and seating management to ensure a seamless and welcoming experience from the moment guests walk in!

Do you excel at managing a fast-paced front-of-house environment with grace and efficiency? Are you organised and detail-oriented when managing reservations and seating logistics? Are you passionate about creating unforgettable guest experiences? If this sounds like you, House of Louie is ready to welcome you!

About Us

House of Louie, part of a world-class hospitality collection including RIKAS, Paris Society and the Ennismore Group, is a stunning 4-storey townhouse in the heart of the West End, offers a diverse range of culinary experiences.

With our contemporary Japanese concept, launching in September, alongside our well-established French restaurant, serving exquisitely crafted traditional dishes. The vibrant Alligator Bar delights guests with creative cocktails, fusion bar snacks, live music and exciting DJ sets.

What we Offer

• Competitive pay (based on experience)
• Staff meals
• Employee discounts
• A fully refurbished restaurant and kitchen
• The opportunity to be part of an exciting new concept opening introducing the House of Louie
• A supportive team culture focused on development and high standards
• The chance to grow your skills and career in a company that is part of a large hospitality group with venues on all continents

About the Role – you will:

• Manage the reception/front desk and operations
• Manage the reservation system and optimise table allocation for maximum efficiency
• Coordinate seating, waiting lists, table assignments and manage guest flow
• Collaborate with front-of-house and kitchen teams to maintain smooth service flow
• Handle guest inquiries and special requests with professionalism
• Manage guest feedback and reviews
• Supervise hosts and hostesses, ensuring attentive and polished guest greetings

About You – you will have:

·       Previous experience managing reception or front of house operations preferably within high end hospitality

·       Excellent communication and organisational skills

·       The ability to work under pressure in a fast-paced setting

·       A problem-solving mindset with attention to detail

·       A genuine passion for delivering exceptional guest experiences

·       Strong leadership and team management abilities

·       A good working knowledge of reservation software and table management systems (Seven Rooms, OpenTable and/or Triple Seat) is preferable 

It’s an extremely exciting time for us and we’re seeking a professional and organised Reception Manager to lead our front of house reception team. You will oversee reservations, guest arrivals, and seating management to ensure a seamless and welcoming experience from the moment guests walk in!

Do you excel at managing a fast-paced front-of-house environment with grace and efficiency? Are you organised and detail-oriented when managing reservations and seating logistics? Are you passionate about creating unforgettable guest experiences? If this sounds like you, House of Louie is ready to welcome you!

About Us

House of Louie, part of a world-class hospitality collection including RIKAS, Paris Society and the Ennismore Group, is a stunning 4-storey townhouse in the heart of the West End, offers a diverse range of culinary experiences.

With our contemporary Japanese concept, launching in September, alongside our well-established French restaurant, serving exquisitely crafted traditional dishes. The vibrant Alligator Bar delights guests with creative cocktails, fusion bar snacks, live music and exciting DJ sets.

What we Offer

• Competitive pay (based on experience)
• Staff meals
• Employee discounts
• A fully refurbished restaurant and kitchen
• The opportunity to be part of an exciting new concept opening introducing the House of Louie
• A supportive team culture focused on development and high standards
• The chance to grow your skills and career in a company that is part of a large hospitality group with venues on all continents

About the Role – you will:

• Manage the reception/front desk and operations
• Manage the reservation system and optimise table allocation for maximum efficiency
• Coordinate seating, waiting lists, table assignments and manage guest flow
• Collaborate with front-of-house and kitchen teams to maintain smooth service flow
• Handle guest inquiries and special requests with professionalism
• Manage guest feedback and reviews
• Supervise hosts and hostesses, ensuring attentive and polished guest greetings

About You – you will have:

·       Previous experience managing reception or front of house operations preferably within high end hospitality

·       Excellent communication and organisational skills

·       The ability to work under pressure in a fast-paced setting

·       A problem-solving mindset with attention to detail

·       A genuine passion for delivering exceptional guest experiences

·       Strong leadership and team management abilities

·       A good working knowledge of reservation software and table management systems (Seven Rooms, OpenTable and/or Triple Seat) is preferable