Job Title: Hospitality Supervisor
Role: Full time
About us
Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare, and hospitality. Loveday is recognised as the premier provider of luxury care services in London with an Outstanding CQC rating.
Our Mission
We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, we are expanding across London with both additional properties and innovative new services for seniors.
Scope
The purpose of the Hospitality Supervisors role is to provide first class service to our members, their families, guests, and all visitors to our Loveday care homes and to achieve this by learning, adopting, and maintaining the Loveday Way of delivering outstanding levels of service in hospitality operations. They must be able to take the lead in ensuring that hospitality operations always run correctly and efficiently within the home, that members are supremely comfortable and as happy as possible. This requires you to ensure that suites and public areas are spotlessly clean and perfectly maintained, the food & beverage service delivers on the Loveday dining programme and that the hospitality team are always immaculate, and service minded. Firm but fair and naturally helpful, you will live and breathe the Loveday culture and promises.
Main Duties and Responsibilities:
General
· Perform duty managers’ shifts, which include weekend and holidays.
· Undertake any other duties or training consistent with the role.
Front of House
· Engage with members families and be a “friendly face” of Loveday Kensington ensuring their needs are met.
· Obtain and act upon feedback.
· Professionally manage the guest and member diary ensuring that appointments are attended and the care team aware of when members have visitors.
· Ensure all ancillary services are charged to members accounts or to visitors directly if applicable.
Food & Beverage
Benefits:
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Job Title: Hospitality Supervisor
Role: Full time
About us
Loveday & Co. offers over 100 years of combined experience in elderly care, healthcare, and hospitality. Loveday is recognised as the premier provider of luxury care services in London with an Outstanding CQC rating.
Our Mission
We are passionately devoted to enhancing the lives of our members and their families. We blend our expertise in providing tailored, compassionate care, with world-class hospitality, to create an unrivalled culture of uncompromising excellence in everything we do. Based on the success of our award winning first home in Chelsea Loveday, we are expanding across London with both additional properties and innovative new services for seniors.
Scope
The purpose of the Hospitality Supervisors role is to provide first class service to our members, their families, guests, and all visitors to our Loveday care homes and to achieve this by learning, adopting, and maintaining the Loveday Way of delivering outstanding levels of service in hospitality operations. They must be able to take the lead in ensuring that hospitality operations always run correctly and efficiently within the home, that members are supremely comfortable and as happy as possible. This requires you to ensure that suites and public areas are spotlessly clean and perfectly maintained, the food & beverage service delivers on the Loveday dining programme and that the hospitality team are always immaculate, and service minded. Firm but fair and naturally helpful, you will live and breathe the Loveday culture and promises.
Main Duties and Responsibilities:
General
· Perform duty managers’ shifts, which include weekend and holidays.
· Undertake any other duties or training consistent with the role.
Front of House
· Engage with members families and be a “friendly face” of Loveday Kensington ensuring their needs are met.
· Obtain and act upon feedback.
· Professionally manage the guest and member diary ensuring that appointments are attended and the care team aware of when members have visitors.
· Ensure all ancillary services are charged to members accounts or to visitors directly if applicable.
Food & Beverage
Benefits:
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.