Join the Nikki Beach Hospitality Group!
Position Title: Floor Manager
Location: Marbella, Spain
Job Type: Full-time, Seasonal
Position Overview
For this exciting new project launching in summer 2025, the Floor Manager plays a pivotal role in delivering an exceptional guest experience that is seamless, energetic, and true to our brand identity.
You will act as a dynamic leader on the floor, overseeing all front-of-house operations and serving as the vital link between team members and management. With a strong presence and impeccable sense of service, you’ll ensure that every shift runs smoothly, problems are solved in real-time, and each guest feels welcomed and cared for.
A natural motivator, you thrive in fast-paced, high-energy environments. You embody our brand’s spirit—elegant, vibrant, and guest-focused—and take pride in creating memorable experiences through proactive leadership, operational finesse, and a passionate team-first approach.
Key Responsibilities
Supervise and coordinate daily front-of-house operations across all service areas (restaurant, beach, bar, cabanas)
Act as the go-to leader on the floor, ensuring staff professionalism, presentation, and alignment with brand standards
Monitor service flow and resolve any issues in real time to maintain a seamless guest journey
Facilitate smooth communication between FOH teams, kitchen, bar, hostesses, runners, and security
Lead service briefings, ensuring the team is informed about priorities, VIPs, special events, and menu changes
Manage table assignments, rotation, and large party logistics during peak periods
Enforce the execution of SOPs and guest experience protocols across all guest touchpoints
Deliver real-time coaching and performance feedback to team members
Oversee opening and closing procedures, verifying readiness and consistency at all service stations
Maintain a visible, engaging presence with guests—checking in on tables and resolving concerns promptly
Handle guest recovery situations with discretion, empathy, and professionalism
Work closely with the General Manager and other department leads to achieve operational excellence
Support and guide the performance of Chefs de Rang, runners, barbacks, hostesses, and other FOH staff
Ensure the venue’s cleanliness, ambiance, and visual presentation are upheld throughout service
Assist in onboarding, training, and mentoring new team members
Track and report operational incidents or feedback to management for further action
Foster a team culture based on positivity, collaboration, and high performance
Ensure compliance with health, safety, and legal standards, including age verification and alcohol service regulations
Represent the energy, values, and refinement of our brand in every guest and team interaction
Required Qualifications and Competencies
Proven experience in a similar leadership role within high-end hospitality or lifestyle venues
Strong people management and conflict-resolution skills
Deep understanding of service standards and operational procedures
Ability to lead under pressure with composure and clarity
Charismatic and approachable with a natural sense of leadership
Detail-oriented with strong organizational and multitasking abilities
Confident communicator with guests, colleagues, and senior leadership
Fluency in English is mandatory; Spanish and/or German are a plus
Flexibility to work evenings, weekends, and holidays as required by operations
Benefits
Shared tips & service charge
Daily staff meals provided on-site
Opportunity to work with an international hospitality brand
Why Join Nikki Beach Hospitality Group?
Be part of a globally recognized group that brings together music, dining, entertainment, fashion, film, and art to create exceptional hospitality experiences. As the original luxury beach club brand, Nikki Beach has evolved into a worldwide company now with beach clubs, hotels, resorts, restaurants, residences, and seasonal pop-ups under Nikki Beach Hospitality Group.
We’re a family-owned company with a strong sense of community and purpose. Joining our team means stepping into a high-energy, international environment with opportunities for growth, travel, and the chance to help shape unforgettable moments for guests around the world.
Join the Nikki Beach Hospitality Group!
Position Title: Floor Manager
Location: Marbella, Spain
Job Type: Full-time, Seasonal
Position Overview
For this exciting new project launching in summer 2025, the Floor Manager plays a pivotal role in delivering an exceptional guest experience that is seamless, energetic, and true to our brand identity.
You will act as a dynamic leader on the floor, overseeing all front-of-house operations and serving as the vital link between team members and management. With a strong presence and impeccable sense of service, you’ll ensure that every shift runs smoothly, problems are solved in real-time, and each guest feels welcomed and cared for.
A natural motivator, you thrive in fast-paced, high-energy environments. You embody our brand’s spirit—elegant, vibrant, and guest-focused—and take pride in creating memorable experiences through proactive leadership, operational finesse, and a passionate team-first approach.
Key Responsibilities
Supervise and coordinate daily front-of-house operations across all service areas (restaurant, beach, bar, cabanas)
Act as the go-to leader on the floor, ensuring staff professionalism, presentation, and alignment with brand standards
Monitor service flow and resolve any issues in real time to maintain a seamless guest journey
Facilitate smooth communication between FOH teams, kitchen, bar, hostesses, runners, and security
Lead service briefings, ensuring the team is informed about priorities, VIPs, special events, and menu changes
Manage table assignments, rotation, and large party logistics during peak periods
Enforce the execution of SOPs and guest experience protocols across all guest touchpoints
Deliver real-time coaching and performance feedback to team members
Oversee opening and closing procedures, verifying readiness and consistency at all service stations
Maintain a visible, engaging presence with guests—checking in on tables and resolving concerns promptly
Handle guest recovery situations with discretion, empathy, and professionalism
Work closely with the General Manager and other department leads to achieve operational excellence
Support and guide the performance of Chefs de Rang, runners, barbacks, hostesses, and other FOH staff
Ensure the venue’s cleanliness, ambiance, and visual presentation are upheld throughout service
Assist in onboarding, training, and mentoring new team members
Track and report operational incidents or feedback to management for further action
Foster a team culture based on positivity, collaboration, and high performance
Ensure compliance with health, safety, and legal standards, including age verification and alcohol service regulations
Represent the energy, values, and refinement of our brand in every guest and team interaction
Required Qualifications and Competencies
Proven experience in a similar leadership role within high-end hospitality or lifestyle venues
Strong people management and conflict-resolution skills
Deep understanding of service standards and operational procedures
Ability to lead under pressure with composure and clarity
Charismatic and approachable with a natural sense of leadership
Detail-oriented with strong organizational and multitasking abilities
Confident communicator with guests, colleagues, and senior leadership
Fluency in English is mandatory; Spanish and/or German are a plus
Flexibility to work evenings, weekends, and holidays as required by operations
Benefits
Shared tips & service charge
Daily staff meals provided on-site
Opportunity to work with an international hospitality brand
Why Join Nikki Beach Hospitality Group?
Be part of a globally recognized group that brings together music, dining, entertainment, fashion, film, and art to create exceptional hospitality experiences. As the original luxury beach club brand, Nikki Beach has evolved into a worldwide company now with beach clubs, hotels, resorts, restaurants, residences, and seasonal pop-ups under Nikki Beach Hospitality Group.
We’re a family-owned company with a strong sense of community and purpose. Joining our team means stepping into a high-energy, international environment with opportunities for growth, travel, and the chance to help shape unforgettable moments for guests around the world.