RECEPTION MANAGER  

Are you ready to lead the charge at our fabulous hotel? We are thrilled to cast for the exceptionally rare position opening, we are looking for fun, energetic and bold talent to step into the spotlight for Reception Manager position at Mama Shelter London Shoreditch #Mama is open for casting 

 As the Reception Manager, you are not just the face of our establishment – you are the superstar who sets the stage for every guest's unforgettable experience! 

 Our Reception Manager is always on the lookout for ways to make the hotel guest stay truly unforgettable. Need recommendations for the best local attractions or the hottest spots in town?  Look no further! As our Reception Manager, you will be an insider of London to make our guest explorations even more thrilling. 

Here is the mission of a Reception Manager in Mama London: 

Elevate our guests' experiences from "good" to "OMG!" by creating a welcoming and efficient reception area. Keep the energy high, the smiles even higher, and make every guest feel like they have just stepped into their own personal oasis 

• Work closely with the Front of House Manager to oversee all front desk operations and guest service activities. 
• Act as a Brand Ambassador of our hotel  
• Rota management 
• Payroll
• Hiring and Training  
• Monitoring and assigning E learning  
• Shop and Stationery stock management  
• Enhancing Guest Satisfaction: ensure that guests have a positive and memorable experience during their stay and going above and beyond to exceed guest expectations. 
•  Build strong relationships and providing exceptional customer service. 
• Work closely with Mama Squads to ensure a seamless guest experience. Provide training and guidance to your squads on guest service standards, communication skills, and handling guest interactions. 
• Collaborate with various departments, including front desk, housekeeping, and food and beverage, to ensure a cohesive guest experience 
• Live up to the brand core values and deliver small moments of happiness to our guests  
• Lead the Reception Team to deliver exceptional arrival and departures experience and complete regular quality checks during check in, check out times and lobby presence  
• Deal with guests challenges and resolving any complaints promptly and efficiently 
• Take care of VIP Amenities and VIP guests. 
• Create SOP'S 
• Act as the main point of contact for all Hotel Emergencies 
• Have a vast knowledge of Hotel Reception procedures to assist the team 
• Monitor and maintain safe and secure working environment for all hotel employees, visitors and guests, and report any issues 
• Walk about of the property and picking up details which require attention as well as Health & Safety matters which need action. 
• Respond to guest reviews on multiple review site and monitor the guest feedback 
•  Have broader understanding of guest satisfaction, operational excellence, and continuous improvement practices to ensure a holistic approach to managing the guest experience. 

Our Ideal Reception Manager should have: 

• Have at least 2-3 years of progressive experience in a Hotel Front Office environment on management role. 
• Previously worked as Assistant Front Office Manager or Reception Manager in a 4* hotel/ 5* hotel is a must 
• Able to work both Day and Night 
• Flexible working hours 
• Experience working for Lifestyle Hotel brands /Accor/Ennismore Hotel brand would be an advantage 
• Knowledge of hotel PMS Opera Cloud  

What’s in it for you…

• A competitive salary and extra benefits package!
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and get access to lots of ways to support your physical wellbeing.
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Accor and Mama Hotels family for you and your nearest and dearest.
• Training to get you settled into your role, and development that will help you thrive at work.
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• This is a permanent and full-time role.
• Our location is Hackney/Shoreditch, London.

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

RECEPTION MANAGER  

Are you ready to lead the charge at our fabulous hotel? We are thrilled to cast for the exceptionally rare position opening, we are looking for fun, energetic and bold talent to step into the spotlight for Reception Manager position at Mama Shelter London Shoreditch #Mama is open for casting 

 As the Reception Manager, you are not just the face of our establishment – you are the superstar who sets the stage for every guest's unforgettable experience! 

 Our Reception Manager is always on the lookout for ways to make the hotel guest stay truly unforgettable. Need recommendations for the best local attractions or the hottest spots in town?  Look no further! As our Reception Manager, you will be an insider of London to make our guest explorations even more thrilling. 

Here is the mission of a Reception Manager in Mama London: 

Elevate our guests' experiences from "good" to "OMG!" by creating a welcoming and efficient reception area. Keep the energy high, the smiles even higher, and make every guest feel like they have just stepped into their own personal oasis 

• Work closely with the Front of House Manager to oversee all front desk operations and guest service activities. 
• Act as a Brand Ambassador of our hotel  
• Rota management 
• Payroll
• Hiring and Training  
• Monitoring and assigning E learning  
• Shop and Stationery stock management  
• Enhancing Guest Satisfaction: ensure that guests have a positive and memorable experience during their stay and going above and beyond to exceed guest expectations. 
•  Build strong relationships and providing exceptional customer service. 
• Work closely with Mama Squads to ensure a seamless guest experience. Provide training and guidance to your squads on guest service standards, communication skills, and handling guest interactions. 
• Collaborate with various departments, including front desk, housekeeping, and food and beverage, to ensure a cohesive guest experience 
• Live up to the brand core values and deliver small moments of happiness to our guests  
• Lead the Reception Team to deliver exceptional arrival and departures experience and complete regular quality checks during check in, check out times and lobby presence  
• Deal with guests challenges and resolving any complaints promptly and efficiently 
• Take care of VIP Amenities and VIP guests. 
• Create SOP'S 
• Act as the main point of contact for all Hotel Emergencies 
• Have a vast knowledge of Hotel Reception procedures to assist the team 
• Monitor and maintain safe and secure working environment for all hotel employees, visitors and guests, and report any issues 
• Walk about of the property and picking up details which require attention as well as Health & Safety matters which need action. 
• Respond to guest reviews on multiple review site and monitor the guest feedback 
•  Have broader understanding of guest satisfaction, operational excellence, and continuous improvement practices to ensure a holistic approach to managing the guest experience. 

Our Ideal Reception Manager should have: 

• Have at least 2-3 years of progressive experience in a Hotel Front Office environment on management role. 
• Previously worked as Assistant Front Office Manager or Reception Manager in a 4* hotel/ 5* hotel is a must 
• Able to work both Day and Night 
• Flexible working hours 
• Experience working for Lifestyle Hotel brands /Accor/Ennismore Hotel brand would be an advantage 
• Knowledge of hotel PMS Opera Cloud  

What’s in it for you…

• A competitive salary and extra benefits package!
• 28 days holiday (including bank holidays) + pension scheme.
• A Health Cash Back Plan to claim money back and get access to lots of ways to support your physical wellbeing.
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Accor and Mama Hotels family for you and your nearest and dearest.
• Training to get you settled into your role, and development that will help you thrive at work.
• Regular team get togethers, bi-annual parties – Mama knows how to have a good time!
• This is a permanent and full-time role.
• Our location is Hackney/Shoreditch, London.

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.