Opening in January 2026 on Upper Grosvenor Street, MA/NA is born from the Japanese philosophy that every ingredient carries an invisible power — a life-force shaped by nature and the hands that honour it.

‘Mana’ is the spiritual energy that exists beneath the surface of all things. It is felt rather than seen — transforming emotion into experience, and a meal into memory.

Guided by this belief, MA/NA offers a seamless blend of restaurant and bar — refined Japanese dishes alongside an exceptional cocktail, wine and sake list. Here, cocktails flow effortlessly into dinner, and dinner naturally returns to drinks.

Every element — from design and service to sound and light — is intentional. Each detail celebrates the extraordinary within the simple.

As Reception Manager at MA/NA, you will be the first and last point of connection for every guest, shaping impressions that are both immediate and lasting.

You will oversee the reservations and reception experience, ensuring that every arrival feels considered, calm, and deeply welcoming. Working closely with the Restaurant Manager, floor team, bar, and kitchen, you will orchestrate guest flow with precision and emotional intelligence.

Your presence will set the tone for the restaurant — graceful, attentive, and intuitive — ensuring that the transition from arrival to table, and from farewell to memory, feels seamless and intentional.

This is a role for a hospitality professional who understands that true welcome is an art — one that is felt before it is seen.

• Lead the reception and reservations team to deliver a warm, intuitive, and emotionally engaging guest welcome

• Manage reservations, guest flow, waitlists, and table allocations with accuracy and sensitivity

• Act as the primary liaison between reception, floor, bar, and kitchen to ensure seamless service flow

• Build and maintain detailed guest profiles, preferences, and VIP recognition

• Recruit, train, and mentor the reception team to uphold MA/NA’s service philosophy and standards

• Handle guest enquiries, special requests, and feedback with professionalism and care

• Oversee reservation systems and communication channels to ensure clarity and consistency

• Uphold impeccable standards of presentation, organisation, and professionalism at the reception desk

• Support special events, tastings, and industry collaborations as a representative of MA/NA

• Proven experience as a Reception Manager or Senior Host in a fine dining or high-end hospitality environment

• Deep understanding of reservations systems, guest relations, and first-impression service excellence

• Exceptional communication, organisation, and interpersonal skills

• A passion for Japanese culture, hospitality, and attention to detail

• Calm, polished, and confident under pressure

• Strong emotional intelligence and storytelling ability

• A collaborative mindset and ability to work seamlessly with all departments

• A desire to help shape one of London’s most exciting new openings

• Competitive salary and service charge package

• Opportunity to lead the guest reception experience for a flagship opening within the Thesleff Group

• Collaboration with world-class chefs, sommeliers, and hospitality professionals

• Continued training, development, and career progression

• Staff meals, wellness initiatives, and a supportive, creative working environment

If you believe that the art of welcome sets the rhythm for everything that follows — and you want to create moments of calm, care, and connection from the very first step inside — we’d love to hear from you.

Opening in January 2026 on Upper Grosvenor Street, MA/NA is born from the Japanese philosophy that every ingredient carries an invisible power — a life-force shaped by nature and the hands that honour it.

‘Mana’ is the spiritual energy that exists beneath the surface of all things. It is felt rather than seen — transforming emotion into experience, and a meal into memory.

Guided by this belief, MA/NA offers a seamless blend of restaurant and bar — refined Japanese dishes alongside an exceptional cocktail, wine and sake list. Here, cocktails flow effortlessly into dinner, and dinner naturally returns to drinks.

Every element — from design and service to sound and light — is intentional. Each detail celebrates the extraordinary within the simple.

As Reception Manager at MA/NA, you will be the first and last point of connection for every guest, shaping impressions that are both immediate and lasting.

You will oversee the reservations and reception experience, ensuring that every arrival feels considered, calm, and deeply welcoming. Working closely with the Restaurant Manager, floor team, bar, and kitchen, you will orchestrate guest flow with precision and emotional intelligence.

Your presence will set the tone for the restaurant — graceful, attentive, and intuitive — ensuring that the transition from arrival to table, and from farewell to memory, feels seamless and intentional.

This is a role for a hospitality professional who understands that true welcome is an art — one that is felt before it is seen.

• Lead the reception and reservations team to deliver a warm, intuitive, and emotionally engaging guest welcome

• Manage reservations, guest flow, waitlists, and table allocations with accuracy and sensitivity

• Act as the primary liaison between reception, floor, bar, and kitchen to ensure seamless service flow

• Build and maintain detailed guest profiles, preferences, and VIP recognition

• Recruit, train, and mentor the reception team to uphold MA/NA’s service philosophy and standards

• Handle guest enquiries, special requests, and feedback with professionalism and care

• Oversee reservation systems and communication channels to ensure clarity and consistency

• Uphold impeccable standards of presentation, organisation, and professionalism at the reception desk

• Support special events, tastings, and industry collaborations as a representative of MA/NA

• Proven experience as a Reception Manager or Senior Host in a fine dining or high-end hospitality environment

• Deep understanding of reservations systems, guest relations, and first-impression service excellence

• Exceptional communication, organisation, and interpersonal skills

• A passion for Japanese culture, hospitality, and attention to detail

• Calm, polished, and confident under pressure

• Strong emotional intelligence and storytelling ability

• A collaborative mindset and ability to work seamlessly with all departments

• A desire to help shape one of London’s most exciting new openings

• Competitive salary and service charge package

• Opportunity to lead the guest reception experience for a flagship opening within the Thesleff Group

• Collaboration with world-class chefs, sommeliers, and hospitality professionals

• Continued training, development, and career progression

• Staff meals, wellness initiatives, and a supportive, creative working environment

If you believe that the art of welcome sets the rhythm for everything that follows — and you want to create moments of calm, care, and connection from the very first step inside — we’d love to hear from you.