Opening in early 2026 on Upper Grosvenor Street, MA/NA is born from the Japanese philosophy that every ingredient carries an invisible power — a life-force shaped by nature and the hands that honour it.

‘Mana’ is the spiritual energy that exists beneath the surface of all things. It is felt rather than seen — transforming emotion into experience, and a meal into memory.

Guided by this belief, MA/NA offers a seamless blend of restaurant and bar — refined Japanese dishes alongside an exceptional cocktail, wine and sake list. Here, cocktails flow effortlessly into dinner, and dinner naturally returns to drinks.

Every element — from design and service to sound and light — is intentional. Each detail celebrates the extraordinary within the simple.

As Assistant Reception Manager at MA/NA, you will support the Reception Manager in shaping the first and lasting impression of every guest experience.

You will play a key role in ensuring that reservations, guest flow, and communication between teams run seamlessly throughout service. Present on the floor and at the desk, you will lead by example — offering calm guidance, warmth, and precision to both guests and the reception team.

This role is ideal for a hospitality professional ready to take the next step in leadership — someone who understands that exceptional reception is built on anticipation, timing, and emotional awareness.

• Support the Reception Manager in delivering a refined, intuitive, and welcoming guest arrival experience

• Assist in managing reservations, seating strategy, guest flow, and waitlists with accuracy and care

• Act as a key communication link between reception, floor, bar, and kitchen teams

• Lead by example at the reception desk, maintaining composure and professionalism during peak service

• Support the training and development of hosts and reception team members

• Help maintain guest profiles, preferences, and special requests within the reservations system

• Handle guest enquiries, feedback, and challenges with discretion and empathy

• Ensure the reception area maintains the highest standards of presentation and organisation

• Step into the Reception Manager role when required to ensure continuity of service

• Contribute to pre-opening preparation, systems, and service development

• Experience as an Assistant Reception Manager, Senior Host, or similar role in a fine dining or luxury hospitality environment

• Strong understanding of reservations systems and guest journey management

• Confident communicator with natural warmth and professionalism

• Highly organised, detail-focused, and composed under pressure

• Passion for Japanese culture, hospitality, and craftsmanship

• Desire to grow into a senior leadership role within hospitality

• Team-oriented mindset with a collaborative approach to service

• Genuine enthusiasm for being part of a landmark new opening

• Competitive salary and service charge package

• Opportunity to grow within the opening team of a flagship MA/NA restaurant

• Close mentorship from senior hospitality leaders within the Thesleff Group

• Ongoing training, development, and clear career progression

• Staff meals, wellness initiatives, and a supportive, creative working environment

If you believe great hospitality begins before a guest reaches the table — and you bring presence, care, and intention to every interaction — we’d love to hear from you.

Opening in early 2026 on Upper Grosvenor Street, MA/NA is born from the Japanese philosophy that every ingredient carries an invisible power — a life-force shaped by nature and the hands that honour it.

‘Mana’ is the spiritual energy that exists beneath the surface of all things. It is felt rather than seen — transforming emotion into experience, and a meal into memory.

Guided by this belief, MA/NA offers a seamless blend of restaurant and bar — refined Japanese dishes alongside an exceptional cocktail, wine and sake list. Here, cocktails flow effortlessly into dinner, and dinner naturally returns to drinks.

Every element — from design and service to sound and light — is intentional. Each detail celebrates the extraordinary within the simple.

As Assistant Reception Manager at MA/NA, you will support the Reception Manager in shaping the first and lasting impression of every guest experience.

You will play a key role in ensuring that reservations, guest flow, and communication between teams run seamlessly throughout service. Present on the floor and at the desk, you will lead by example — offering calm guidance, warmth, and precision to both guests and the reception team.

This role is ideal for a hospitality professional ready to take the next step in leadership — someone who understands that exceptional reception is built on anticipation, timing, and emotional awareness.

• Support the Reception Manager in delivering a refined, intuitive, and welcoming guest arrival experience

• Assist in managing reservations, seating strategy, guest flow, and waitlists with accuracy and care

• Act as a key communication link between reception, floor, bar, and kitchen teams

• Lead by example at the reception desk, maintaining composure and professionalism during peak service

• Support the training and development of hosts and reception team members

• Help maintain guest profiles, preferences, and special requests within the reservations system

• Handle guest enquiries, feedback, and challenges with discretion and empathy

• Ensure the reception area maintains the highest standards of presentation and organisation

• Step into the Reception Manager role when required to ensure continuity of service

• Contribute to pre-opening preparation, systems, and service development

• Experience as an Assistant Reception Manager, Senior Host, or similar role in a fine dining or luxury hospitality environment

• Strong understanding of reservations systems and guest journey management

• Confident communicator with natural warmth and professionalism

• Highly organised, detail-focused, and composed under pressure

• Passion for Japanese culture, hospitality, and craftsmanship

• Desire to grow into a senior leadership role within hospitality

• Team-oriented mindset with a collaborative approach to service

• Genuine enthusiasm for being part of a landmark new opening

• Competitive salary and service charge package

• Opportunity to grow within the opening team of a flagship MA/NA restaurant

• Close mentorship from senior hospitality leaders within the Thesleff Group

• Ongoing training, development, and clear career progression

• Staff meals, wellness initiatives, and a supportive, creative working environment

If you believe great hospitality begins before a guest reaches the table — and you bring presence, care, and intention to every interaction — we’d love to hear from you.