Customer Experience Specialist

Customer Experience Specialist
At CAVA Foods we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values: 

• Positivity – Every one of us can change someone’s day for the better.   
• Transparency –We use transparency to help us make decisions through open dialogue
• Humility – We can always find ways to improve.
• Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
• Thoughtfulness –We go above and beyond for our guests, our teams and communities. 

The Role:
As a member of the customer experience team, you will work to create a world class experience for every guest, seeing each interaction as an opportunity to create a Fanatic. You will support guests across the CAVA and Zoes Kitchen brands, with a focus on weekend experiences.  As such, the perfect candidate will be a self-motivated leader who thinks critically and acts quickly to address all issues.

What You’ll Do:

• As a member of a growing customer experience team, you will be an individual contributor focused on providing quick, accurate, and kind responses to all guest inquiries across three main platforms: email, social media, and Yelp.
• Problem-solve common complaints - while flagging trends and other immediate issues for partners in operations, food and beverage, and any other stakeholders. 
• Deliver real-time feedback to our regional leadership teams to create immediate solutions. 
• Be passionate about the CAVA experience and products, as well as stay up to date on changes with our seasonal menu and ingredients in order to serve our guests.
• Use Outlook, Slack, and Zoom to communicate with the internal team.
• You will work Saturday - Wednesday, 9:00AM to 5:00PM.

The Qualifications:

• Passion for creating amazing, world class customer service.  
• Preferably 1+ year experience in a customer service/support role. 
• A quick learner - with the ability and confidence to work independently and collaboratively with our team. 
• Raises a hand when they identify issues and isn’t scared of bringing fresh approaches to a team. 
• Impeccable spelling, grammar, and communication skills. 
• Zendesk, Slack, Outlook, and social media experience are a plus.  
• Retail or restaurant experience is a plus. 

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner 

• What we offer:  
• Competitive salary, plus bonus and long-term incentives* 
• Paid vacation, paid parental leave, plus paid opportunities to give back to the community*
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more*
• 401k enrollment with CAVA contribution*
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• ·         The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

Customer Experience Specialist
At CAVA Foods we love what we do, and we try and make every day as fulfilling as the last. Our Support Center needs fanatics in tech, marketing, human resources, finance, operations, supply chain, and store development to support our growing brands.

We foster a culture built on five core values: 

• Positivity – Every one of us can change someone’s day for the better.   
• Transparency –We use transparency to help us make decisions through open dialogue
• Humility – We can always find ways to improve.
• Fanaticism – We are passionate about the opportunity to turn every guest into a fanatic.
• Thoughtfulness –We go above and beyond for our guests, our teams and communities. 

The Role:
As a member of the customer experience team, you will work to create a world class experience for every guest, seeing each interaction as an opportunity to create a Fanatic. You will support guests across the CAVA and Zoes Kitchen brands, with a focus on weekend experiences.  As such, the perfect candidate will be a self-motivated leader who thinks critically and acts quickly to address all issues.

What You’ll Do:

• As a member of a growing customer experience team, you will be an individual contributor focused on providing quick, accurate, and kind responses to all guest inquiries across three main platforms: email, social media, and Yelp.
• Problem-solve common complaints - while flagging trends and other immediate issues for partners in operations, food and beverage, and any other stakeholders. 
• Deliver real-time feedback to our regional leadership teams to create immediate solutions. 
• Be passionate about the CAVA experience and products, as well as stay up to date on changes with our seasonal menu and ingredients in order to serve our guests.
• Use Outlook, Slack, and Zoom to communicate with the internal team.
• You will work Saturday - Wednesday, 9:00AM to 5:00PM.

The Qualifications:

• Passion for creating amazing, world class customer service.  
• Preferably 1+ year experience in a customer service/support role. 
• A quick learner - with the ability and confidence to work independently and collaboratively with our team. 
• Raises a hand when they identify issues and isn’t scared of bringing fresh approaches to a team. 
• Impeccable spelling, grammar, and communication skills. 
• Zendesk, Slack, Outlook, and social media experience are a plus.  
• Retail or restaurant experience is a plus. 

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner 

• What we offer:  
• Competitive salary, plus bonus and long-term incentives* 
• Paid vacation, paid parental leave, plus paid opportunities to give back to the community*
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more*
• 401k enrollment with CAVA contribution*
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• ·         The opportunity to be on the ground floor of a rapidly growing brand

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.