Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

JOB OVERVIEW

As a Finance Membership Executive, you will play a pivotal role in managing and optimising the financial operations of our membership and revenue streams. Being part of the Membership team with a dotted functional reporting line to the Director of Finance, you will ensure seamless financial transactions, accurate reporting, and an exceptional member experience. Your analytical mindset, attention to detail, and expertise in CRM and financial systems will drive the integrity of our revenue records and membership lifecycle.

 The role involves managing membership finances, ensuring payments are processed, reconciled, and accurately recorded in the ERP system. Daily reconciliations across financial payment platforms help maintain accurate records and identify discrepancies. The role also oversees cashiering, banking transactions, and resolving payment discrepancies. Strong financial management skills ensure accurate transactions, smooth member experiences, and clear reporting.

KEY RESPONSIBILITIES

 Finance, reporting & analytics:

o   Support manual payment posting and reconciliation in SFDC (cash, BACS, direct debits, refunds).

o   Oversee verifying member statuses and inform the membership team of discrepancies, before key trigger dates and post trigger dates

o   Ensure accurate bank clearance verification and verify all payments for accuracy

o   Oversee daily reconciliation between CRM, Salesforce and Business Central to maintain accurate financial records

o   Cross-check renewal (fee increases), overdue, membership category data changes and new member data before automated notifications and post automated notifications

o   Assist membership manager in creating renewal and resignation reports.

o   Oversee generating in depth membership trend analysis reports as and when required for decision-making.

o   Interpret data, generate insights, and make recommendations for improving membership retention and financial efficiency.

o   Process and posting refunds, ensuring details are correct and escalating when necessary.

o   Oversee ensuring membership revenue aligns with active membership – new and renewals. 

o   Oversee investigating and resolving discrepancies between system postings and financial reports as well as unknown membership payments.

o   Support all Salesforce development in relation to membership payment type and cycles

o   Prepare in depth reports for monthly membership meetings with Membership/Finance/COO.

Membership Lifecycle & upgrades

o   Manage membership card/pack ordering and distribution.

o   Support Membership Manager & Finance Director where needed

Communication:

o   Respond promptly and professionally to member inquiries via email and phone.

KEY REQUIREMENTS

The ideal candidate will have the following qualifications and experience:

 1.     Education & Experience

·        A degree in Finance, Accounting, Business Administration, or a related field.

·        2-3 years of experience in a finance-related role, preferably within a membership-based organization, hospitality, or a club environment.

·        Experience with revenue auditing, reconciliation, and building financial reporting.

2.     Financial & Accounting Skills

·        Strong knowledge of financial reconciliation, payment processing, journal entries, and revenue recognition.

·        Experience handling direct debits, bank transfers, credit card payments, and refunds.

·        Familiarity with deferral accounting and subscription-based revenue models.

·        Ability to conduct financial audits and investigate revenue discrepancies.

3.     Technical & Systems Proficiency

• Proficiency in CRM software (e.g., Salesforce, Membership Management Systems).
• Experience with accounting software such as Microsoft Business Central (BC).
• Strong skills in Microsoft Excel (advanced formulas, pivot tables, data analysis).
• Familiarity with Point-of-Sale (POS) systems and reconciliation processes.

4.     Analytical & Reporting Abilities

• Ability to generate and analyse financial reports related to membership revenues, F&B sales, and overall club income.
• Strong problem-solving skills with a proactive approach to identifying financial inconsistencies.
• Ability to interpret data, generate insights, and make recommendations for improving membership retention and financial efficiency.

5.     Communication & Collaboration

• Strong interpersonal skills to liaise with the finance and membership teams, ensuring smooth operations.
• Ability to coordinate with banks, payment gateways, and members regarding payments and transactions.
• Detail-oriented with the ability to explain financial concepts to non-financial stakeholders when needed.

This list of duties is not exhaustive, nor is it intended to be, and duties are not listed in any order of priority. 

 In return we offer fantastic rewards and benefits (T&C’s apply):

•  Private medical benefits via Medicash
•  Discount in over 800 retail outlets via Reward Gateway
•  Discounts on food & beverage in our restaurants and sister businesses
•  Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
•  Enhanced sickness pay
•  Life assurance
•  Long Service Awards
•  An exciting range of learning and development programmes
•  Enhanced maternity pay
•  Uniform laundry service
•  Opportunities for promotion and continual progression
•  Complimentary meals while on shift
•  Employee assistance programme
•  Occupational health nurse 

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks’ time please assume you have not been successful. However, don't hesitate to get in touch!

No agencies please.

Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

JOB OVERVIEW

As a Finance Membership Executive, you will play a pivotal role in managing and optimising the financial operations of our membership and revenue streams. Being part of the Membership team with a dotted functional reporting line to the Director of Finance, you will ensure seamless financial transactions, accurate reporting, and an exceptional member experience. Your analytical mindset, attention to detail, and expertise in CRM and financial systems will drive the integrity of our revenue records and membership lifecycle.

 The role involves managing membership finances, ensuring payments are processed, reconciled, and accurately recorded in the ERP system. Daily reconciliations across financial payment platforms help maintain accurate records and identify discrepancies. The role also oversees cashiering, banking transactions, and resolving payment discrepancies. Strong financial management skills ensure accurate transactions, smooth member experiences, and clear reporting.

KEY RESPONSIBILITIES

 Finance, reporting & analytics:

o   Support manual payment posting and reconciliation in SFDC (cash, BACS, direct debits, refunds).

o   Oversee verifying member statuses and inform the membership team of discrepancies, before key trigger dates and post trigger dates

o   Ensure accurate bank clearance verification and verify all payments for accuracy

o   Oversee daily reconciliation between CRM, Salesforce and Business Central to maintain accurate financial records

o   Cross-check renewal (fee increases), overdue, membership category data changes and new member data before automated notifications and post automated notifications

o   Assist membership manager in creating renewal and resignation reports.

o   Oversee generating in depth membership trend analysis reports as and when required for decision-making.

o   Interpret data, generate insights, and make recommendations for improving membership retention and financial efficiency.

o   Process and posting refunds, ensuring details are correct and escalating when necessary.

o   Oversee ensuring membership revenue aligns with active membership – new and renewals. 

o   Oversee investigating and resolving discrepancies between system postings and financial reports as well as unknown membership payments.

o   Support all Salesforce development in relation to membership payment type and cycles

o   Prepare in depth reports for monthly membership meetings with Membership/Finance/COO.

Membership Lifecycle & upgrades

o   Manage membership card/pack ordering and distribution.

o   Support Membership Manager & Finance Director where needed

Communication:

o   Respond promptly and professionally to member inquiries via email and phone.

KEY REQUIREMENTS

The ideal candidate will have the following qualifications and experience:

 1.     Education & Experience

·        A degree in Finance, Accounting, Business Administration, or a related field.

·        2-3 years of experience in a finance-related role, preferably within a membership-based organization, hospitality, or a club environment.

·        Experience with revenue auditing, reconciliation, and building financial reporting.

2.     Financial & Accounting Skills

·        Strong knowledge of financial reconciliation, payment processing, journal entries, and revenue recognition.

·        Experience handling direct debits, bank transfers, credit card payments, and refunds.

·        Familiarity with deferral accounting and subscription-based revenue models.

·        Ability to conduct financial audits and investigate revenue discrepancies.

3.     Technical & Systems Proficiency

• Proficiency in CRM software (e.g., Salesforce, Membership Management Systems).
• Experience with accounting software such as Microsoft Business Central (BC).
• Strong skills in Microsoft Excel (advanced formulas, pivot tables, data analysis).
• Familiarity with Point-of-Sale (POS) systems and reconciliation processes.

4.     Analytical & Reporting Abilities

• Ability to generate and analyse financial reports related to membership revenues, F&B sales, and overall club income.
• Strong problem-solving skills with a proactive approach to identifying financial inconsistencies.
• Ability to interpret data, generate insights, and make recommendations for improving membership retention and financial efficiency.

5.     Communication & Collaboration

• Strong interpersonal skills to liaise with the finance and membership teams, ensuring smooth operations.
• Ability to coordinate with banks, payment gateways, and members regarding payments and transactions.
• Detail-oriented with the ability to explain financial concepts to non-financial stakeholders when needed.

This list of duties is not exhaustive, nor is it intended to be, and duties are not listed in any order of priority. 

 In return we offer fantastic rewards and benefits (T&C’s apply):

•  Private medical benefits via Medicash
•  Discount in over 800 retail outlets via Reward Gateway
•  Discounts on food & beverage in our restaurants and sister businesses
•  Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
•  Enhanced sickness pay
•  Life assurance
•  Long Service Awards
•  An exciting range of learning and development programmes
•  Enhanced maternity pay
•  Uniform laundry service
•  Opportunities for promotion and continual progression
•  Complimentary meals while on shift
•  Employee assistance programme
•  Occupational health nurse 

Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants either must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applications, we aren't always able to provide feedback, if you do not hear from us in 2 weeks’ time please assume you have not been successful. However, don't hesitate to get in touch!

No agencies please.