We are looking for someone to join our Mission Control Crew (our name for Reception).

At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't.  We believe in efficiency, innovation, and brilliant people who make it all happen.  

Purpose of the role

At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests. Mission Control is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one. As Mission Control Supervisor, you’ll lead the crew to deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will also lead by example and be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed. You’ll supervise day-to-day operations, support training, and work closely with other departments to deliver a seamless and memorable guest journey.

Key Responsibilities

• Manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude at all times.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Execute guest cabin moves as needed and communicate such to Cabin Manager and/or Cabin Supervisors.
• Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
• Solicit and communicate guest feedback for continuous improvement.
• Demonstrate self-confidence, energy and enthusiasm at all times.
• Extend professionalism and courtesy to crew members and guests at all times.
• Attend pre-shift meetings and be current on all in-house events and citywide attractions. 
• Attend Mission Control meetings and actively participate and lead.
• Perform tasks as assigned by the Mission Control Manager and Senior Managers.
• Provide and assist guests with general services and information that enhances the YOTEL guest experience. 
• Maintain current listings of area attractions, activities and transportation timetables.  
• Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events.
• Ensure thorough knowledge of safety and emergency procedures.
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.   
• Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.
• Lead and cover the shift in the absence of Mission Control Manager ensuring Mission Control Crew is performing as per YOTEL standards.
• Lead the Mission Control Crew members by example and motivate them.

We're looking for people who love hospitality, love people, and love a little bit of fun at work.  If you want to help us shape the future of hotels - apply today.

We are looking for someone to join our Mission Control Crew (our name for Reception).

At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't.  We believe in efficiency, innovation, and brilliant people who make it all happen.  

Purpose of the role

At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests. Mission Control is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one. As Mission Control Supervisor, you’ll lead the crew to deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will also lead by example and be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed. You’ll supervise day-to-day operations, support training, and work closely with other departments to deliver a seamless and memorable guest journey.

Key Responsibilities

• Manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude at all times.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Execute guest cabin moves as needed and communicate such to Cabin Manager and/or Cabin Supervisors.
• Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
• Solicit and communicate guest feedback for continuous improvement.
• Demonstrate self-confidence, energy and enthusiasm at all times.
• Extend professionalism and courtesy to crew members and guests at all times.
• Attend pre-shift meetings and be current on all in-house events and citywide attractions. 
• Attend Mission Control meetings and actively participate and lead.
• Perform tasks as assigned by the Mission Control Manager and Senior Managers.
• Provide and assist guests with general services and information that enhances the YOTEL guest experience. 
• Maintain current listings of area attractions, activities and transportation timetables.  
• Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events.
• Ensure thorough knowledge of safety and emergency procedures.
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.   
• Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.
• Lead and cover the shift in the absence of Mission Control Manager ensuring Mission Control Crew is performing as per YOTEL standards.
• Lead the Mission Control Crew members by example and motivate them.

We're looking for people who love hospitality, love people, and love a little bit of fun at work.  If you want to help us shape the future of hotels - apply today.