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Mission Control Supervisor
YOTEL Edinburgh
Mission Control Supervisor
YOTEL Edinburgh
Full Time
£13.98 / Hour
Mission Control Supervisor
YOTEL Edinburgh
Full Time
£13.98 / Hour
Skills
Communication
Trustworthy
Leadership
Professionalism
Customer Service
Reliability
+3
Description
We are looking for someone to join our Mission Control Crew (our name for Reception), on a 40 hour Fully Flexible Contract.
At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.
Purpose of the role
At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests. Mission Control is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one. As Mission Control Supervisor, you’ll lead the crew to deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will also lead by example and be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed. You’ll supervise day-to-day operations, support training, and work closely with other departments to deliver a seamless and memorable guest journey.
Key Responsibilities
- Manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude at all times.
- Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
- Execute guest cabin moves as needed and communicate such to Cabin Manager and/or Cabin Supervisors.
- Solicit and communicate guest feedback for continuous improvement.
- Demonstrate self-confidence, energy and enthusiasm at all times.
- As part of our guest facing standards team member are expected to maintain excellent personal hygiene and professional appearance at all times.
- Extend professionalism and courtesy to crew members and guests at all times.
- Attend pre-shift meetings and be current on all in-house events and citywide attractions.
- Attend Mission Control meetings and actively participate and lead.
- Perform tasks as assigned by the Mission Control Manager and Senior Managers.
- Provide and assist guests with general services and information that enhances the YOTEL guest experience.
- Maintain current listings of area attractions, activities and transportation timetables.
- Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events.
- Ensure thorough knowledge of safety and emergency procedures.
- Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.
- Lead and cover the shift in the absence of Mission Control Manager ensuring Mission Control Crew is performing as per YOTEL standards.
- Lead the Mission Control Crew members by example and motivate them.
What we're looking for
- Previous Customer Service or Front Desk experience - Hospitality experience is a plus
- Strong communication skills with a positive, can-do attitude
- A team player who thrives in a fast paced, ever changing environment
- Confidence, curiosity, and energy
- Flexibility to work shifts including evenings, weekends, and holidays.
What we offer
- A supportive and inclusive working environment
- Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready.
- Long service incentives: Dedication deserves celebration! Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
- Refer a Friend Scheme: Spread the word and reap the rewards
- Complimentary use of our well-equipped on-site gym
- Discounted room rates
And many more...
We're looking for people who love hospitality, love people, and love a little bit of fun at work. If you want to help us shape the future of hotels - apply today.
We are looking for someone to join our Mission Control Crew (our name for Reception), on a 40 hour Fully Flexible Contract.
At YOTEL, we deliver a different kind of stay - smartly designed spaces and a tech-forward approach that gives guests everything they need and nothing they don't. We believe in efficiency, innovation, and brilliant people who make it all happen.
Purpose of the role
At YOTEL, we believe in challenging the status quo through smart design and seamless experiences. Located in the heart of Edinburgh’s vibrant city centre, our hotel blends tech savvy service with stylish and functional spaces to surprise and delight our guests. Mission Control is the hub of the guest experience at YOTEL – It’s our version of reception, concierge, and guest relations all rolled into one. As Mission Control Supervisor, you’ll lead the crew to deliver exceptional first impressions, problem solving on the fly, and ensuring every guest interaction reflects YOTEL’s unique personality and standards. You will also lead by example and be responsible for but not limited to ensure the greeting of all YOTEL guests, and that assistance is given with luggage as needed. You’ll supervise day-to-day operations, support training, and work closely with other departments to deliver a seamless and memorable guest journey.
Key Responsibilities
- Manage the Mission Control desk in all areas of responsibility while maintaining a positive attitude at all times.
- Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
- Execute guest cabin moves as needed and communicate such to Cabin Manager and/or Cabin Supervisors.
- Solicit and communicate guest feedback for continuous improvement.
- Demonstrate self-confidence, energy and enthusiasm at all times.
- As part of our guest facing standards team member are expected to maintain excellent personal hygiene and professional appearance at all times.
- Extend professionalism and courtesy to crew members and guests at all times.
- Attend pre-shift meetings and be current on all in-house events and citywide attractions.
- Attend Mission Control meetings and actively participate and lead.
- Perform tasks as assigned by the Mission Control Manager and Senior Managers.
- Provide and assist guests with general services and information that enhances the YOTEL guest experience.
- Maintain current listings of area attractions, activities and transportation timetables.
- Maintain and ensure awareness of the hotel information including any outlet hours of operation and upcoming events.
- Ensure thorough knowledge of safety and emergency procedures.
- Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control.
- Lead and cover the shift in the absence of Mission Control Manager ensuring Mission Control Crew is performing as per YOTEL standards.
- Lead the Mission Control Crew members by example and motivate them.
What we're looking for
- Previous Customer Service or Front Desk experience - Hospitality experience is a plus
- Strong communication skills with a positive, can-do attitude
- A team player who thrives in a fast paced, ever changing environment
- Confidence, curiosity, and energy
- Flexibility to work shifts including evenings, weekends, and holidays.
What we offer
- A supportive and inclusive working environment
- Meals on Duty: Fuel your success with free meals on duty, ensuring your nourished and ready.
- Long service incentives: Dedication deserves celebration! Our long service incentives honor your commitment with special rewards and recognition for your loyalty over the years
- Refer a Friend Scheme: Spread the word and reap the rewards
- Complimentary use of our well-equipped on-site gym
- Discounted room rates
And many more...
We're looking for people who love hospitality, love people, and love a little bit of fun at work. If you want to help us shape the future of hotels - apply today.
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Mission Control Supervisor
Full Time
£13.98 / Hour
Skills
Communication
Trustworthy
Leadership
Professionalism
Customer Service
Reliability
+{{skillsLength}}
68 Queen St, Edinburgh EH2, UK