Employee Experience Partner

The Employee Experience Partner is core in providing excellent HR support to store employees and managers. This role coaches leaders and drives success through the Employee Experience programs. The Employee Experience Partner helps establish and maintain a positive, collaborative and inclusive work environment and improve HR communication overall. This role aims to mediate and solve problems quickly and efficiently to build employee morale, increase employee engagement, productivity and retention. This is a mid-level position, with travel requirements to our store locations (approximately 50-60% annually). The position is otherwise based out of our Headquarters office (Rockville, MD).

Responsibilities:

• Analyze the “pulse” of the organization to ensure a high level of employee engagement and creative strategies to address focus areas.

• Foster a workplace consistent with MOM’s purpose, values, and goals.

• Participates with Diversity, Equity and Inclusion initiatives and is an advocate for employees.

• Maintain an in-depth knowledge of MOM’s policies and is the point of contact or escalation point for employee policy questions.

• Stay up to date with compliance and HR law updates and provide guidance on federal, state and local employment laws.

• Attend pertinent store meetings (i.e. GM huddle, RSM meeting) to provide HR updates as needed.

• Coach leadership to develop trusting relationships and partnering on areas such progressive discipline, performance management, leaves and accommodations, DEI, benefits and HR programs and initiatives.

• Follow proper guidelines and use appropriate checklists for FMLA, ADA, Pregnancy/child bonding processes.

• Assist in responding to EEOC, state, federal charges/complaints.

• Complete employment investigations, contact appropriate parties, conduct the meeting(s) and documents appropriately.

• Handle store employee relations issues and escalations appropriately (up to and including terminations).

• Complete documentation accurately and follow up with management to ensure required documentation is received in a timely manner.

• Conduct appropriate mediated conversations (i.e. employee grievances) and close the loop with all parties involved.

• Collaborate with the Leadership Development and Training department to improve/provide HR training (i.e. onboarding, status changes, safety, compliance, offboarding).

• Assist with surveys/stay interviews/exit interviews and present data in a timely and easy to understand format.

• Respond to employee questions appropriately and resolve issues in a timely manner, across all platforms (i.e. email, chat, phone, in person, Zendesk).

• Performs other duties as assigned such as assisting with recruiting efforts when needed.

Must have:

• Bachelor’s Degree or combination of education and experience

• 3-5 years’ related HR experience, focusing on employee relations

• 5-7 years’ experience in field or career

• Proficiency with Google Suite, Microsoft Office

• Knowledge of HR practices, compliance & laws

• Demonstrated success in providing solutions to leadership in a complex environment

• Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines

• Interpersonal skills to handle sensitive situations and confidential information appropriately

• Flexibility and adaptability in a frequently changing environment

• Enthusiastic advocate for MOM’s culture

• A deep desire to learn, contribute, increase efficiencies and add value

• Positive, proactive and solutions-oriented attitude with flawless execution

• Ability to overcome resistance and effectively manage change

• Prior HR experience in a multi-state retails or multi-unit company, a plus

• Professional in Human Resource Certification (PHR) or SHRM Certified Professional (SHRM-CP), a plus

• Fluency in Spanish (oral and written), a plus

• Experience with HRIS software such as Dayforce, a plus

We believe MOM’s employees are our greatest investment, which is why we have created a special place to work.

YOU:

· have pulled recyclables out of the trash

· appreciate a good debate, even with your boss

· love to help others

· figure out how to fix it, not who's to blame

· prefer real news to fake news

WE:

· love to promote from within

· aren't afraid to make mistakes and learn from them

· care more about values and work ethic than your experience

· offer employees subsidies to purchase electric cars

· give employees a 30% discount on all purchases

The Employee Experience Partner is core in providing excellent HR support to store employees and managers. This role coaches leaders and drives success through the Employee Experience programs. The Employee Experience Partner helps establish and maintain a positive, collaborative and inclusive work environment and improve HR communication overall. This role aims to mediate and solve problems quickly and efficiently to build employee morale, increase employee engagement, productivity and retention. This is a mid-level position, with travel requirements to our store locations (approximately 50-60% annually). The position is otherwise based out of our Headquarters office (Rockville, MD).

Responsibilities:

• Analyze the “pulse” of the organization to ensure a high level of employee engagement and creative strategies to address focus areas.

• Foster a workplace consistent with MOM’s purpose, values, and goals.

• Participates with Diversity, Equity and Inclusion initiatives and is an advocate for employees.

• Maintain an in-depth knowledge of MOM’s policies and is the point of contact or escalation point for employee policy questions.

• Stay up to date with compliance and HR law updates and provide guidance on federal, state and local employment laws.

• Attend pertinent store meetings (i.e. GM huddle, RSM meeting) to provide HR updates as needed.

• Coach leadership to develop trusting relationships and partnering on areas such progressive discipline, performance management, leaves and accommodations, DEI, benefits and HR programs and initiatives.

• Follow proper guidelines and use appropriate checklists for FMLA, ADA, Pregnancy/child bonding processes.

• Assist in responding to EEOC, state, federal charges/complaints.

• Complete employment investigations, contact appropriate parties, conduct the meeting(s) and documents appropriately.

• Handle store employee relations issues and escalations appropriately (up to and including terminations).

• Complete documentation accurately and follow up with management to ensure required documentation is received in a timely manner.

• Conduct appropriate mediated conversations (i.e. employee grievances) and close the loop with all parties involved.

• Collaborate with the Leadership Development and Training department to improve/provide HR training (i.e. onboarding, status changes, safety, compliance, offboarding).

• Assist with surveys/stay interviews/exit interviews and present data in a timely and easy to understand format.

• Respond to employee questions appropriately and resolve issues in a timely manner, across all platforms (i.e. email, chat, phone, in person, Zendesk).

• Performs other duties as assigned such as assisting with recruiting efforts when needed.

Must have:

• Bachelor’s Degree or combination of education and experience

• 3-5 years’ related HR experience, focusing on employee relations

• 5-7 years’ experience in field or career

• Proficiency with Google Suite, Microsoft Office

• Knowledge of HR practices, compliance & laws

• Demonstrated success in providing solutions to leadership in a complex environment

• Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines

• Interpersonal skills to handle sensitive situations and confidential information appropriately

• Flexibility and adaptability in a frequently changing environment

• Enthusiastic advocate for MOM’s culture

• A deep desire to learn, contribute, increase efficiencies and add value

• Positive, proactive and solutions-oriented attitude with flawless execution

• Ability to overcome resistance and effectively manage change

• Prior HR experience in a multi-state retails or multi-unit company, a plus

• Professional in Human Resource Certification (PHR) or SHRM Certified Professional (SHRM-CP), a plus

• Fluency in Spanish (oral and written), a plus

• Experience with HRIS software such as Dayforce, a plus

We believe MOM’s employees are our greatest investment, which is why we have created a special place to work.

YOU:

· have pulled recyclables out of the trash

· appreciate a good debate, even with your boss

· love to help others

· figure out how to fix it, not who's to blame

· prefer real news to fake news

WE:

· love to promote from within

· aren't afraid to make mistakes and learn from them

· care more about values and work ethic than your experience

· offer employees subsidies to purchase electric cars

· give employees a 30% discount on all purchases