Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview 

The Assistant Guest Experience Manager supports the delivery of an exceptional and personalised guest journey across the hotel. This role acts as a key liaison between guests and internal teams, ensuring service excellence, prompt resolution of issues, and a consistently high standard of guest satisfaction.

The Assistant Guest Experience Manager intervenes in guest and colleague situations as needed, upholding the brand’s service ethos while maintaining operational integrity.

The Assistant Guest Experience Manager supports guest relations strategy, departmental training, and the implementation of initiatives that enhance the overall guest experience in a luxury hospitality environment.

The Assistant Guest Experience Manager ensures standards are maintained on the floor, leads by example in guest engagement, and takes ownership of service recovery when required.

• At least 1-year previous management or supervision in a similar role. Marriott experience is preferable.
• Experience in working in similar role within 4- and 5-star hotels in London.
• Opera knowledge.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.
• Results-oriented and driven to achieve revenue and performance targets.

· Fast-paced environment.

· Extended periods of standing or walking may be necessary.

BENEFITS

·  Collaborative and empowering team dynamics.

· Pathways for promotions and growth within the brand.

· Recognition and Rewards Program.

· Access to an array of discounts via our Benefits Platform.

· Comprehensive training through Certified Classroom and E-Learnings.

·  28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·  Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

· Concession on gym memberships.

· Nutritious meals provided during shifts.

· Complimentary dry-cleaning service for uniforms.

· Inclusive pension schemes.

· Celebrate your special day with a fully paid day off on your birthday.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview 

The Assistant Guest Experience Manager supports the delivery of an exceptional and personalised guest journey across the hotel. This role acts as a key liaison between guests and internal teams, ensuring service excellence, prompt resolution of issues, and a consistently high standard of guest satisfaction.

The Assistant Guest Experience Manager intervenes in guest and colleague situations as needed, upholding the brand’s service ethos while maintaining operational integrity.

The Assistant Guest Experience Manager supports guest relations strategy, departmental training, and the implementation of initiatives that enhance the overall guest experience in a luxury hospitality environment.

The Assistant Guest Experience Manager ensures standards are maintained on the floor, leads by example in guest engagement, and takes ownership of service recovery when required.

• At least 1-year previous management or supervision in a similar role. Marriott experience is preferable.
• Experience in working in similar role within 4- and 5-star hotels in London.
• Opera knowledge.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to handle multiple projects simultaneously.
• Results-oriented and driven to achieve revenue and performance targets.

· Fast-paced environment.

· Extended periods of standing or walking may be necessary.

BENEFITS

·  Collaborative and empowering team dynamics.

· Pathways for promotions and growth within the brand.

· Recognition and Rewards Program.

· Access to an array of discounts via our Benefits Platform.

· Comprehensive training through Certified Classroom and E-Learnings.

·  28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·  Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

· Concession on gym memberships.

· Nutritious meals provided during shifts.

· Complimentary dry-cleaning service for uniforms.

· Inclusive pension schemes.

· Celebrate your special day with a fully paid day off on your birthday.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.