Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview

The Maintenance Manager is responsible for overseeing all maintenance operations and the day-to-day work of the maintenance team within the Montcalm Marble Arch Hotel. This includes planning, preparation, and delivery of high-quality maintenance services, ensuring the property is maintained to the highest standards of luxury, safety, and functionality.

Working closely with the General Manager, Projects Team, Health & Safety Manager, Procurement, and external suppliers, the Maintenance Manager ensures seamless guest experience and a safe working environment for all stakeholders.

The role requires a passion for luxury, excellent leadership skills, and the ability to inspire and motivate a diverse team. By maintaining the property to exceptional standards, the Maintenance Manager helps protect the hotel’s reputation and supports the delivery of unparalleled guest experiences.

Key Responsibilites 

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

Skills & Qualifications

• Proven experience as a Maintenance Manager or similar role within luxury hospitality.
• Strong technical knowledge of building systems (HVAC, electrical, plumbing).
• Trade qualification required i.e. plumbing, electrical, air conditioning or similar
• Proficiency in PMS systems (Opera or similar).
• Excellent leadership and team management skills.
• Strong organisational and problem-solving abilities.
• Sound financial awareness and experience in budget management.
• High attention to detail and commitment to maintaining luxury standards.
• Strong communication and interpersonal skills.
• Flexibility to adapt to changing business needs.

Working Condition

• Physically demanding role; may involve lifting, carrying, and working in varied conditions.
• On-call availability required for emergencies.
• Based on-site with flexibility to work across different environments within the property.
  
  

Benefits

Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview

The Maintenance Manager is responsible for overseeing all maintenance operations and the day-to-day work of the maintenance team within the Montcalm Marble Arch Hotel. This includes planning, preparation, and delivery of high-quality maintenance services, ensuring the property is maintained to the highest standards of luxury, safety, and functionality.

Working closely with the General Manager, Projects Team, Health & Safety Manager, Procurement, and external suppliers, the Maintenance Manager ensures seamless guest experience and a safe working environment for all stakeholders.

The role requires a passion for luxury, excellent leadership skills, and the ability to inspire and motivate a diverse team. By maintaining the property to exceptional standards, the Maintenance Manager helps protect the hotel’s reputation and supports the delivery of unparalleled guest experiences.

Key Responsibilites 

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• Develop and implement preventive maintenance programmes.
• Lead, supervise, and motivate the maintenance team and external contractors.
• Monitor and control departmental expenses, labour, and contracted services.
• Maintain inventory of tools, supplies, and spare parts.
• Conduct performance reviews and foster a positive team culture.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Conduct regular safety inspections, audits, and corrective actions.
• Coordinate with external inspectors to ensure certifications are up to date.
• Maintain detailed maintenance records and reports.
• Implement energy efficiency initiatives and monitor usage.
• Actively participate in emergency and crisis response planning.

Skills & Qualifications

• Proven experience as a Maintenance Manager or similar role within luxury hospitality.
• Strong technical knowledge of building systems (HVAC, electrical, plumbing).
• Trade qualification required i.e. plumbing, electrical, air conditioning or similar
• Proficiency in PMS systems (Opera or similar).
• Excellent leadership and team management skills.
• Strong organisational and problem-solving abilities.
• Sound financial awareness and experience in budget management.
• High attention to detail and commitment to maintaining luxury standards.
• Strong communication and interpersonal skills.
• Flexibility to adapt to changing business needs.

Working Condition

• Physically demanding role; may involve lifting, carrying, and working in varied conditions.
• On-call availability required for emergencies.
• Based on-site with flexibility to work across different environments within the property.
  
  

Benefits