LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!

And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:

SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported.

AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated.

LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand.

SUMMARY OF POSITION 

What's the Gig, you ask?

Our Events Manager will work across the Clays group, delivering client events from strategy and planning through to in-venue execution. This role oversees the full lifecycle of client engagement - from initial calls and site visits to the seamless delivery of in-venue and external company events. This role will work across all Clays sites and report to the Group Events Manager.

This role demands a sharp focus on operational excellence, creativity and multitasking. By actively participating and leading company meetings, meeting personal and company KPIs and encouraging positive client feedback to drive repeat visitation from our guests.

Furthermore, you will foster a culture of continuous improvement through development and shadowing, ensuring every Clays touchpoint is best in class and delivers an amazing experience. 

Are you perfect for this role?

Our ideal candidate has at least four years of experience in event management or operations management, with a proven track record of handling end-to-end events both in venue and off-site. But it's not just about what’s on paper; our Events Manager needs to hit the ground running, fostering strong relationships with our Clayers (that's us!) and our wonderful clients. 

If you have operational prowess and a background in systems such as Salesforce, Tevalis, Sevenrooms, Monday.com, as well as a passion for events and hospitality, we want to hear from you!

DUTIES & RESPONSIBILITIES

The role will include but may not be limited to the following responsibilities;

Event Strategy & Client Engagement

• Lifecycle Management: Lead the entire client journey, from initial inquiry calls and strategy sessions to site visits and seamless in-venue execution.
• Ambassador: Act as the face of the brand during networking, tastings, and external events, ensuring best-in-class hospitality at every touchpoint.
• Account Excellence: Manage all client queries with a high standard response, and within 8-12 hours, ensuring a premium and professional booking experience.
• External Programming: Oversee the planning and delivery of on-site and external company events, representing the brand with consistency outside of our physical venues.

Operational Excellence & Atmosphere

• Technical & Aesthetic Ownership: Responsible for the "look and feel" of events, including managing sound, lighting changes, and venue aesthetics to ensure every experience is on-brand.
• Communication: Prepare and distribute detailed function sheets, ensuring all relevant details are passed to management, front-of-house, and kitchen teams. Lead weekly meetings to ensure all logistics for the upcoming two weeks are locked in, communicated, and properly staffed.
• Information Flow: Master the flow of data through in-house systems, ensuring accurate communication and swift escalation when necessary.

Leadership & People Development

• Culture of Improvement: Drive a "continuous improvement" mindset through regular team shadowing and the development of clear, scalable SOPs across the group.
• Performance Tracking: Meet and exceed personal and company KPIs.

Administration & Reporting

• Analysis: Provide regular updates to the Associate Director of Experience on event performance, "on the ground" learnings, and upcoming quarterly landscapes.
• Administrative Rigour: Maintain meticulous standards across all booking platforms and project management tools (Salesforce, Monday.com, etc.).
• Operational Agility: Maintain a flexible approach to support the business, including leading high-profile events after hours or over weekends when required.

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• At least 4 years of experience working in a similar role in events & hospitality management.
• Always looking for opportunities to improve your knowledge and abilities
• Has a track record showing strong initiative, is creative and has helped improve efficiency in a similar business, while keeping in mind scalable growth.
• Possess a positive, polite, strategic, motivated and trustworthy outlook whilst at work. With honesty and strong moral principles.
• A keen eye for detail with excellent written and verbal communication skills.
• Have the initiative to problem-solve and propose creative and better ideas to be more efficient as we grow as a team and company. 
• Have great organisational skills with the ability to manage and prioritise your workload and different tasks.
• Punctual and reliable with a flexible approach to work. 
• Adept in PowerPoint, Excel and Microsoft Word. 
• Knowledge and understanding of Salesforce, Sevenrooms, Tevalis, Monday.com & Canva is desired. 

WHAT YOU’LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our  great benefits include:

• Competitive Salary: A base salary of £32,000 plus a 10% performance related bonus.
• Service Charge: weekly service charge paid as Tronc.
• Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognised qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone. As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We’ve been named one of the UK’s Best Workplaces 2025 & 2026 by Great Place To Work UK! That’s right – we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us:

“You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.”

“From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.”

“Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.”

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you!

And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do:

SAFE - Is it safe? Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported.

AMAZING EXPERIENCE - Will it deliver an amazing experience? We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated.

LASTING - Will it leave a lasting impression? Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand.

SUMMARY OF POSITION 

What's the Gig, you ask?

Our Events Manager will work across the Clays group, delivering client events from strategy and planning through to in-venue execution. This role oversees the full lifecycle of client engagement - from initial calls and site visits to the seamless delivery of in-venue and external company events. This role will work across all Clays sites and report to the Group Events Manager.

This role demands a sharp focus on operational excellence, creativity and multitasking. By actively participating and leading company meetings, meeting personal and company KPIs and encouraging positive client feedback to drive repeat visitation from our guests.

Furthermore, you will foster a culture of continuous improvement through development and shadowing, ensuring every Clays touchpoint is best in class and delivers an amazing experience. 

Are you perfect for this role?

Our ideal candidate has at least four years of experience in event management or operations management, with a proven track record of handling end-to-end events both in venue and off-site. But it's not just about what’s on paper; our Events Manager needs to hit the ground running, fostering strong relationships with our Clayers (that's us!) and our wonderful clients. 

If you have operational prowess and a background in systems such as Salesforce, Tevalis, Sevenrooms, Monday.com, as well as a passion for events and hospitality, we want to hear from you!

DUTIES & RESPONSIBILITIES

The role will include but may not be limited to the following responsibilities;

Event Strategy & Client Engagement

• Lifecycle Management: Lead the entire client journey, from initial inquiry calls and strategy sessions to site visits and seamless in-venue execution.
• Ambassador: Act as the face of the brand during networking, tastings, and external events, ensuring best-in-class hospitality at every touchpoint.
• Account Excellence: Manage all client queries with a high standard response, and within 8-12 hours, ensuring a premium and professional booking experience.
• External Programming: Oversee the planning and delivery of on-site and external company events, representing the brand with consistency outside of our physical venues.

Operational Excellence & Atmosphere

• Technical & Aesthetic Ownership: Responsible for the "look and feel" of events, including managing sound, lighting changes, and venue aesthetics to ensure every experience is on-brand.
• Communication: Prepare and distribute detailed function sheets, ensuring all relevant details are passed to management, front-of-house, and kitchen teams. Lead weekly meetings to ensure all logistics for the upcoming two weeks are locked in, communicated, and properly staffed.
• Information Flow: Master the flow of data through in-house systems, ensuring accurate communication and swift escalation when necessary.

Leadership & People Development

• Culture of Improvement: Drive a "continuous improvement" mindset through regular team shadowing and the development of clear, scalable SOPs across the group.
• Performance Tracking: Meet and exceed personal and company KPIs.

Administration & Reporting

• Analysis: Provide regular updates to the Associate Director of Experience on event performance, "on the ground" learnings, and upcoming quarterly landscapes.
• Administrative Rigour: Maintain meticulous standards across all booking platforms and project management tools (Salesforce, Monday.com, etc.).
• Operational Agility: Maintain a flexible approach to support the business, including leading high-profile events after hours or over weekends when required.

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• At least 4 years of experience working in a similar role in events & hospitality management.
• Always looking for opportunities to improve your knowledge and abilities
• Has a track record showing strong initiative, is creative and has helped improve efficiency in a similar business, while keeping in mind scalable growth.
• Possess a positive, polite, strategic, motivated and trustworthy outlook whilst at work. With honesty and strong moral principles.
• A keen eye for detail with excellent written and verbal communication skills.
• Have the initiative to problem-solve and propose creative and better ideas to be more efficient as we grow as a team and company. 
• Have great organisational skills with the ability to manage and prioritise your workload and different tasks.
• Punctual and reliable with a flexible approach to work. 
• Adept in PowerPoint, Excel and Microsoft Word. 
• Knowledge and understanding of Salesforce, Sevenrooms, Tevalis, Monday.com & Canva is desired. 

WHAT YOU’LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our  great benefits include:

• Competitive Salary: A base salary of £32,000 plus a 10% performance related bonus.
• Service Charge: weekly service charge paid as Tronc.
• Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognised qualifications funded by Clays.
• Celebration Day: An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day: A paid day off annually to give back to your local community.
• Birthday Gift: Choose a special gift to celebrate your birthday.
• Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts: Access exclusive discounts via Hospitality Rewards.
• Meals Provided: Free meals for colleagues working operational shifts.

Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.