General Manager

On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
As General Manager, you will play a crucial role in leading your venue, taking full ownership of its commercial performance, its people, and the experience every guest has from the moment they arrive to the moment they leave. We expect you to think like an owner, lead with warmth and rigour, and bring an unwavering focus on standards.

Responsibilities

•     Take full P&L accountability for the venue, including revenue, wage cost, GP and EBITDA.

•     Lead, inspire and develop a large, multi-disciplinary team.

•     Drive guest experience at the highest level, consistently delivering against brand standards and guest feedback.

•     Set and manage budgets, including weekly and monthly forecasting, with the Operations Manager.

•     Own all people management, from recruitment and onboarding to succession planning and senior ER cases.

•     Build strong relationships with suppliers, partners and local stakeholders.

•     Contribute to menu development, events programming and commercial initiatives.

•     Report weekly to group leadership on trading, people and operations.

•     Ensure full compliance with food safety, licensing, health and safety and employment law.

Requirements

•     Previous experience as a General Manager in a quality-led venue.

•     Proven track record of owning a P&L and delivering against financial targets.

•     Exceptional leadership skills, with a history of building loyal, high-performing teams.

•     Deep operational knowledge across FOH, BOH, compliance, HR and finance.

•     Strong experience managing complex ER matters.

•     Commercially strategic, confident decision-maker who backs calls with data.

•     Flexibility to work evenings, weekends, and holidays as required.

What We Can Offer You

•     Free meals on shift and discounts for you, family and friends

•     Your birthday off!

•     Healthcare and wellbeing support

•     Employee recognition and rewards, clear progression paths and more…

On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
As General Manager, you will play a crucial role in leading your venue, taking full ownership of its commercial performance, its people, and the experience every guest has from the moment they arrive to the moment they leave. We expect you to think like an owner, lead with warmth and rigour, and bring an unwavering focus on standards.

Responsibilities

•     Take full P&L accountability for the venue, including revenue, wage cost, GP and EBITDA.

•     Lead, inspire and develop a large, multi-disciplinary team.

•     Drive guest experience at the highest level, consistently delivering against brand standards and guest feedback.

•     Set and manage budgets, including weekly and monthly forecasting, with the Operations Manager.

•     Own all people management, from recruitment and onboarding to succession planning and senior ER cases.

•     Build strong relationships with suppliers, partners and local stakeholders.

•     Contribute to menu development, events programming and commercial initiatives.

•     Report weekly to group leadership on trading, people and operations.

•     Ensure full compliance with food safety, licensing, health and safety and employment law.

Requirements

•     Previous experience as a General Manager in a quality-led venue.

•     Proven track record of owning a P&L and delivering against financial targets.

•     Exceptional leadership skills, with a history of building loyal, high-performing teams.

•     Deep operational knowledge across FOH, BOH, compliance, HR and finance.

•     Strong experience managing complex ER matters.

•     Commercially strategic, confident decision-maker who backs calls with data.

•     Flexibility to work evenings, weekends, and holidays as required.

What We Can Offer You

•     Free meals on shift and discounts for you, family and friends

•     Your birthday off!

•     Healthcare and wellbeing support

•     Employee recognition and rewards, clear progression paths and more…