Join us as an Assistant Residences Manager at 45 Park Lane, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as an Assistant Residences Manager at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

The Assistant Residences Manager supports the day-to-day operations of the Residences, ensuring the highest level of service, safety, and efficiency is delivered to residents and guests. Acting as the primary point of support for the Residences Manager, this role oversees concierge team, coordinates with contractors and internal departments, and ensures all operational standards, and service expectations are consistently met.

Operations & Service Delivery

• Support the Residences Manager in overseeing daily operations across concierge, security, housekeeping, engineering, and third-party service providers.
• Monitor service standards and ensure residents and guests receive a seamless, luxury-level experience.
• Act as the first point of escalation for resident requests, complaints, or operational issues, resolving promptly and diplomatically.
• Assist with planning and execution of resident engagement activities and community initiatives.

Team Supervision

• Provide daily support, guidance, and supervision to the concierge team.
• Ensure rotas, timecards and shift handovers are managed effectively.
• Support staff development through training, mentoring, and performance feedback.
• Uphold professional standards and ensure team grooming standards are in line with brand guidelines.

Administration & Finance

• Stock management 
• Maintain accurate resident records, logs, CRM and reporting systems.
• Prepare operational and incident reports for the Residences Manager.
• Monthly billing

The items shared are the essence of a day in the life of an Assistant Residences Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as: Full-time, shift-based role including weekends, evenings, and public holidays as required. On-call support may be required for emergencies.

What you’ll bring

Essential Skills and Experience

• Strong leadership and people management skills with the ability to motivate and guide teams.
• Excellent communication and interpersonal skills; tactful and diplomatic.
• Highly organized with strong problem-solving abilities.
• Ability to remain calm under pressure and manage sensitive situations.
• Knowledge of health & safety, compliance, and building management best practices.
• Proficiency in CRM systems, scheduling tools, and Microsoft Office Suite.

Preferred Skills

• Previous experience in a supervisory or assistant management role within luxury residential, hospitality, or property management.
• Strong track record of delivering high standards of customer service.
• Understanding of building operations, service charge structures, and contractor management desirable.
• First Aid, Fire Safety, or Health & Safety training an advantage.
  
  

What you’ll get

• Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com 

Join us as an Assistant Residences Manager at 45 Park Lane, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as an Assistant Residences Manager at 45 Park Lane, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

The Assistant Residences Manager supports the day-to-day operations of the Residences, ensuring the highest level of service, safety, and efficiency is delivered to residents and guests. Acting as the primary point of support for the Residences Manager, this role oversees concierge team, coordinates with contractors and internal departments, and ensures all operational standards, and service expectations are consistently met.

Operations & Service Delivery

• Support the Residences Manager in overseeing daily operations across concierge, security, housekeeping, engineering, and third-party service providers.
• Monitor service standards and ensure residents and guests receive a seamless, luxury-level experience.
• Act as the first point of escalation for resident requests, complaints, or operational issues, resolving promptly and diplomatically.
• Assist with planning and execution of resident engagement activities and community initiatives.

Team Supervision

• Provide daily support, guidance, and supervision to the concierge team.
• Ensure rotas, timecards and shift handovers are managed effectively.
• Support staff development through training, mentoring, and performance feedback.
• Uphold professional standards and ensure team grooming standards are in line with brand guidelines.

Administration & Finance

• Stock management 
• Maintain accurate resident records, logs, CRM and reporting systems.
• Prepare operational and incident reports for the Residences Manager.
• Monthly billing

The items shared are the essence of a day in the life of an Assistant Residences Manager, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as: Full-time, shift-based role including weekends, evenings, and public holidays as required. On-call support may be required for emergencies.

What you’ll bring

Essential Skills and Experience

• Strong leadership and people management skills with the ability to motivate and guide teams.
• Excellent communication and interpersonal skills; tactful and diplomatic.
• Highly organized with strong problem-solving abilities.
• Ability to remain calm under pressure and manage sensitive situations.
• Knowledge of health & safety, compliance, and building management best practices.
• Proficiency in CRM systems, scheduling tools, and Microsoft Office Suite.

Preferred Skills

• Previous experience in a supervisory or assistant management role within luxury residential, hospitality, or property management.
• Strong track record of delivering high standards of customer service.
• Understanding of building operations, service charge structures, and contractor management desirable.
• First Aid, Fire Safety, or Health & Safety training an advantage.
  
  

What you’ll get

• Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com