Join us as a Concierge at Mayfair Park Residences, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Concierge at Mayfair Park Residences, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

The concierge plays a vital role in creating a secure, welcoming, and convenient living environment for residents. Positioned as the first point of contact, they not only manage access and deliveries but also provide personalized assistance that enhances day-to-day living. Their presence ensures both safety and comfort, making them an essential part of the overall resident experience.

• Act as the main point of contact for residents and guests during, ensuring all requests are handled with professionalism and discretion.
• Support with transportation bookings, deliveries, and ad-hoc resident requests as required.
• Ensure accurate logging of all resident interactions, updates, and tasks in the CRM system and logs.
• Review and follow up on outstanding tasks, ensuring smooth handover to the night team.
• Manage the email inbox and respond or escalate appropriately.
• Update daily calendars, logs, and reporting systems with accurate information.
• Prepare operational and resident reports for management review.
• Assist with stock counts, inventory checks and ordering processes.
• Carry out routine building tasks and basic overnight checks.

The items shared are the essence of a day in the life of a Concierge, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.

What you’ll bring

Essential Skills and Experience

• Ability to greet and communicate with residents and visitors in a polite and friendly way
• Good listening skills to understand and respond to requests clearly
• Ability to stay calm and professional in stressful or busy situations
• Basic computer skills (e.g., sending emails, logging information, using building systems)
• Attention to detail when recording messages, deliveries, or visitor information
• Reliability - showing up on time and completing tasks as agreed
• Ability to follow clear instructions and building procedures
• Awareness of safety and security rules in the building

Preferred Skills

• Previous concierge or front desk experience in a luxury residential or hospitality environment preferred.
• Strong background in administration and service delivery.
• Knowledge of local services, transport links, or amenities to assist residents.
• Familiarity with security and health & safety protocols desirable.
  
  

What you’ll get

• Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.
  
  

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com

Join us as a Concierge at Mayfair Park Residences, recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 & 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry.

When you join us as a Concierge at Mayfair Park Residences, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

The concierge plays a vital role in creating a secure, welcoming, and convenient living environment for residents. Positioned as the first point of contact, they not only manage access and deliveries but also provide personalized assistance that enhances day-to-day living. Their presence ensures both safety and comfort, making them an essential part of the overall resident experience.

• Act as the main point of contact for residents and guests during, ensuring all requests are handled with professionalism and discretion.
• Support with transportation bookings, deliveries, and ad-hoc resident requests as required.
• Ensure accurate logging of all resident interactions, updates, and tasks in the CRM system and logs.
• Review and follow up on outstanding tasks, ensuring smooth handover to the night team.
• Manage the email inbox and respond or escalate appropriately.
• Update daily calendars, logs, and reporting systems with accurate information.
• Prepare operational and resident reports for management review.
• Assist with stock counts, inventory checks and ordering processes.
• Carry out routine building tasks and basic overnight checks.

The items shared are the essence of a day in the life of a Concierge, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.

What you’ll bring

Essential Skills and Experience

• Ability to greet and communicate with residents and visitors in a polite and friendly way
• Good listening skills to understand and respond to requests clearly
• Ability to stay calm and professional in stressful or busy situations
• Basic computer skills (e.g., sending emails, logging information, using building systems)
• Attention to detail when recording messages, deliveries, or visitor information
• Reliability - showing up on time and completing tasks as agreed
• Ability to follow clear instructions and building procedures
• Awareness of safety and security rules in the building

Preferred Skills

• Previous concierge or front desk experience in a luxury residential or hospitality environment preferred.
• Strong background in administration and service delivery.
• Knowledge of local services, transport links, or amenities to assist residents.
• Familiarity with security and health & safety protocols desirable.
  
  

What you’ll get

• Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.
  
  

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at PeopleAndCultureLondon.UK@dorchestercollection.com