Join us as a Night Concierge at Mayfair Park Residences, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Concierge you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As a Night Concierge you'll love what you do and take pride in taking care of our employees:

• Act as the main point of contact for residents and guests during night hours, ensuring a smooth service and that all requests are handled with professionalism and discretion.
• Working alongside the security team, the Night Concierge focuses on operational follow-up, preparing for the day team, and ensuring all outstanding resident and administrative tasks are completed to the highest standard. This role plays a key part in maintaining continuity of service and supporting the efficiency of the wider residences team.
• Support with transportation bookings, deliveries, and ad-hoc resident requests as required.
• Ensure accurate logging of all resident interactions, updates, and tasks in the CRM system and logs.
• Review and follow up on outstanding tasks from the day, ensuring smooth handover to the morning team.
• Manage the email inbox and respond or escalate appropriately.
• Update daily calendars, logs, and reporting systems with accurate information.
• Prepare operational and resident reports for management review.
• Assist with stock counts, inventory checks and ordering processes.
• Carry out routine building tasks and basic overnight checks.

The items shared are the essence of a day in the life of a Night Concierge, but we'll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Full-time, shift-based role on a 4-on, 4-off rotation.
• Hours typically 8:00 PM – 8:00 AM

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Essential Skills and Experience

• Strong organizational skills with excellent attention to detail.
• Proactive, reliable and able to work independently overnight.
• Excellent written and verbal communication skills.
• Professional, calm and discreet when dealing with residents and sensitive matters.
• Competent in using CRM systems, Microsoft Office, and scheduling tools.

Preferred Skills

• Previous concierge or front desk experience in a luxury residential or hospitality environment preferred.
• Strong background in administration and service delivery.
• Familiarity with security and health & safety protocols desirable.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.

Join us as a Night Concierge at Mayfair Park Residences, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Night Concierge you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As a Night Concierge you'll love what you do and take pride in taking care of our employees:

• Act as the main point of contact for residents and guests during night hours, ensuring a smooth service and that all requests are handled with professionalism and discretion.
• Working alongside the security team, the Night Concierge focuses on operational follow-up, preparing for the day team, and ensuring all outstanding resident and administrative tasks are completed to the highest standard. This role plays a key part in maintaining continuity of service and supporting the efficiency of the wider residences team.
• Support with transportation bookings, deliveries, and ad-hoc resident requests as required.
• Ensure accurate logging of all resident interactions, updates, and tasks in the CRM system and logs.
• Review and follow up on outstanding tasks from the day, ensuring smooth handover to the morning team.
• Manage the email inbox and respond or escalate appropriately.
• Update daily calendars, logs, and reporting systems with accurate information.
• Prepare operational and resident reports for management review.
• Assist with stock counts, inventory checks and ordering processes.
• Carry out routine building tasks and basic overnight checks.

The items shared are the essence of a day in the life of a Night Concierge, but we'll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change. These currently set as:

• Full-time, shift-based role on a 4-on, 4-off rotation.
• Hours typically 8:00 PM – 8:00 AM

What you'll bring

• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Night Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

Essential Skills and Experience

• Strong organizational skills with excellent attention to detail.
• Proactive, reliable and able to work independently overnight.
• Excellent written and verbal communication skills.
• Professional, calm and discreet when dealing with residents and sensitive matters.
• Competent in using CRM systems, Microsoft Office, and scheduling tools.

Preferred Skills

• Previous concierge or front desk experience in a luxury residential or hospitality environment preferred.
• Strong background in administration and service delivery.
• Familiarity with security and health & safety protocols desirable.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments  to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.