Key Accountabilities

• Protect customers and colleagues from physical and verbal abuse.
• Deter violence, public order offences, till snatchers and other types of thefts.
• Patrol the store and surrounding areas, conducting checks per site assignment instructions.
• Record suspicious activity and inform store management.
• Handle difficult situations safely and professionally.
• Operate and monitor Surveillance systems.
• Monitor store CCTV and conduct retrospective reviews focused on shrinkage.
• Maintain a clean and professional appearance, wearing full uniform, valid SIA licence, and identity badge.
• Liaise with store management and provide clear, concise feedback.
• Collaborate with Police and crime partnerships to support crime reduction.
• Complete reports, documenting observations, occurrences, and surveillance activities.
• Utilise all equipment and technology to maximise impact on security and loss prevention.
• Report all incidents by the end of the shift.
• Wear and activate BWCCTV in accordance with company procedures.
• Identify and rectify behaviours and situations that endanger health, safety, and wellbeing of others.

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or valid training certificates).
• A full five-year checkable employment/education history.
• Experience in delivering excellent customer service.
• Strong written and verbal communication skills.
• Adaptable communication style for different audiences.
• Ability to work in a fast-paced service environment.
• Proficiency in using technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.

Key Accountabilities

• Protect customers and colleagues from physical and verbal abuse.
• Deter violence, public order offences, till snatchers and other types of thefts.
• Patrol the store and surrounding areas, conducting checks per site assignment instructions.
• Record suspicious activity and inform store management.
• Handle difficult situations safely and professionally.
• Operate and monitor Surveillance systems.
• Monitor store CCTV and conduct retrospective reviews focused on shrinkage.
• Maintain a clean and professional appearance, wearing full uniform, valid SIA licence, and identity badge.
• Liaise with store management and provide clear, concise feedback.
• Collaborate with Police and crime partnerships to support crime reduction.
• Complete reports, documenting observations, occurrences, and surveillance activities.
• Utilise all equipment and technology to maximise impact on security and loss prevention.
• Report all incidents by the end of the shift.
• Wear and activate BWCCTV in accordance with company procedures.
• Identify and rectify behaviours and situations that endanger health, safety, and wellbeing of others.

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or valid training certificates).
• A full five-year checkable employment/education history.
• Experience in delivering excellent customer service.
• Strong written and verbal communication skills.
• Adaptable communication style for different audiences.
• Ability to work in a fast-paced service environment.
• Proficiency in using technology.
• Good attention to detail.
• High level of enthusiasm and passion.
• Previous experience in a similar role is desirable but not essential.
• Public Space Surveillance SIA licence is desirable but not essential.