Our Snooze story
At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment,we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’rededicated to bettering both the communities we live in and the planet we live on. With over $1M given back to ourcommunities, 96% clean and responsibly sourced ingredients on our menu, and diverting as much waste as we canfrom our landfills, you can start your day knowing you’re responsible for making the world a bit brighter. We arenot just committed to our communities and our planet, we are equally committed to our people, or Snoozers as wecall them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming,and transformative employment experience that allows you to bring out your best each and every day! We are aneclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it doesfor our pancakes: they are so much better with passion, purpose, and pride! Will you join us?
What does your role bring to the table?
People are our #1 asset to the Snoozer Experience. Creating a place to work where an individual’s uniqueness is celebrated, and people are appreciated is the ultimate job of the Snoozer Experience Manager. By supporting and developing programs, systems, tools, and procedures that put Snoozers and Guests first, Snooze will be able to maintain and grow an everlasting People First culture. The Snoozer Experience Manager, the ultimate HR Generalist, will greatly influence all aspects of the future growth of Snooze through the administration, coordination, and evaluation of current HR practices and implementation of solution-based initiatives that will enhance the entire lifecycle of a Snoozer. Consider this job the stamp for gold standard people practices! The work this person accomplishes allows Snooze to cultivate an everlasting people-first culture.
The Position specifics!
Taking on the role of the Snoozer Experience Manager isn’t just about bacon and pancakes. The responsibilities of this position include:
Snoozer Experience & Engagement
- Manage the Circle of Life process, including onboarding, position changes, location changes terminations,and all other duties related to the Snoozer life cycle. Ensure accurate and timely HRIS data entry, updates,and management in collaboration with internal and external stakeholders.
- Lead and collaborate with the Snoozer Experience Specialist on engagement, recognition programs,Snoozer Circle of Life, benefits, and compliance administration.
- Coach, develop, and inspire direct reports to foster a high-performing and engaged Snoozer ExperienceTeam.
- Owns the Snoozer Support and Snooze Safety inbox, responding promptly to Snoozer inquiries andresolving issues efficiently and managing all processes related to supporting our Snoozers through thesetwo feedback and communication channels.
- Support the investigation and resolution of low-level Snoozer Relations cases by conducting thorough fact-finding, ensuring compliance with company policies and employment laws, and maintaining well-documented records.
- Maintain a strong understanding of company policies, workplace compliance, and employment laws,including FLSA, ACA, FMLA, Title VII, wage and hour laws, labor rules, OSHA, Equal Pay Act, drug andalcohol policies, background checks, and state/local regulations.
- Own and drive all engagement programs, including the New Snoozer Engagement Program, MomentMakers, and other initiatives that enhance workplace culture.
- Conduct monthly on-the-job days in restaurants to stay connected with frontline Snoozers and enhanceSnoozer experience.
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- Leverage data and Snoozer feedback to develop insights and recommendations that drive Snoozerretention, engagement, and overall workplace satisfaction.
- Lead the successful implementation and execution of the annual Snoozer Perspectives Survey, analyzingresults and driving action plans to improve Snoozer satisfaction.
- Oversight and execution of Snooze Compass Challenge initiative and Snooze Life weekly and monthly texts.
- Support HR projects and initiatives as needed to align with business goals and organizational priorities.
Leave, Accommodation, & Snoozer Benefits Administration- Develop, implement, and enhance LOA and Accommodation programs in compliance with federal,state, and local laws. (e.g., FMLA, FAMLI, ADA, state leave laws).
- Align policies with the needs of hourly and salaried Snoozers across Mothership and Restaurantlocations.
- Partner with leadership to ensure compliance, operational efficiency, and a positive Snoozerexperience.
- Stay current on evolving leave laws, especially in highly regulated states.
- Manage end-to-end leave and accommodation administration while minimizing operational disruptions.
- Serve as the primary contact for Snoozers, providing guidance on complex cases and return-to-worktransitions.
- Maintain clear SOPs, Snoozer communications, and FAQs tailored to Snooze’s workforce.
- Uphold confidentiality, ensuring sensitive information is shared only on a need-to-know basis
- Serve as the primary contact for Snoozer benefits inquiries, including enrollment, life event changes,claims resolution, and guidance on medical, dental, vision, life insurance, disability, and retirementplans.
- Maintain accurate benefits records in HRIS, ensuring compliance with eligibility rules and federal, state,and local regulations (e.g., ACA, ERISA, COBRA, HIPAA).
- Process and reconcile monthly benefits invoices, resolving discrepancies by coordinating withappropriate teams.
- Support and oversee the Open Enrollment process, including planning, communication, system setup,and ensuring accurate Snoozer elections.
- Prepare and file required benefits reports (e.g., ACA 1095-C, Form 5500, COBRA notices) while ensuringall documentation aligns with regulatory and company policies.
- Continuously improve benefits administration processes, leveraging technology for efficiency whilemaintaining confidentiality of Snoozer information.
The Bennie-Fits!- Competitive Annual Snooze Incentive Bonus Program
- Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution
- Employer Paid Short Term Disability and Life insurance benefits
- 401k/Roth 401k Plans
- Snooze Work Hard, Play Hard Days (Unlimited Time off Program)
- Five (5) paid sick days within a calendar year
- Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date
- Snooze Cell Phone and Internet Reimbursements
- Snooze Meal Benefits for Yummy Snooze Food
- Other benefits including field trips, community engagement, and personal and professional growth
Is this role the right fit for you?- An entrepreneurial spirit!
- Excellent written and oral communication skills
- Excellent presentation skills; development of presentation content and delivery in front of a mixedaudience
- Excellent organizational and time management skills
- Acts with the highest degree of integrity
- Good judgment with the ability to make timely and sound decisions
- A positive and upbeat attitude - always
- Ability to communicate and understand the predominant language(s) of the restaurant’s trading areas
- Strong relationship building skills and ability to communicate effectively with all levels at Snooze
- Demonstrated ability to manage a project to provide deliverables within a specified timeframe
- Ability to multi-task and prioritize to manage a heavy workload
- Problem-solving skills and ability to present solutions for organization and efficiency
- Aptitude to quickly master new business environment
- Strategic leadership skills, in addition to a hands-on approach to getting the job done
- Ability to lead, motivate, and inspire high-level leaders by mentoring, teaching, and utilizing developmentresources to encourage continued growth
- Extensive computer skills with a high proficiency in Word, Excel and PowerPoint
- Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)
Let’s talk prerequisites! (Education, credentials, and experience) - Must be 18 years of age and authorized to work in the United States.
- 2+ years working in a leadership position that includes direct management/supervisory experience relatedto Human Resources and general Human Resources practices
- 2+ years working directly in the hospitality, retail or CPG industries (preferred).
- Experience designing, developing and or implementing Human Resources practices across multiplegenerations and preferably in the hospitality sector
- Human Resources Management Certification (HRCI or SHRM) strongly preferred or the ability to obtain thiswithin the first 6 months of employment.
- Multi-state compliance experience including California (preferred)
- Experience designing, developing, and implementing Human Resources practices across multiple generations.
Let’s get physical! (additional requirements)
- Must have the stamina to work 45 to 55 hours per week
- The travel required for this position is approximately 15% and you must be able to travel for up to 3 days atone time (air, car, bus. Train, and weekend travel all required)
- Home base is in Denver, CO at the Snooze Mothership
The Nitty Gritty Details
Denver area base salary range: $80,000 – 100,000 per year
The base salary range below represents the low and high end of the Snooze salary range for this position. Actualsalaries will vary and may be above or below the range based on various factors including but not limited toexperience, education, training, location, merit system, quantity or quality of production, responsibilities, andregular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package foremployees.
Accessibility
3
Years
Experience
£20 / Hour
