Lead, coach, and mentor the service team, fostering a culture of teamwork and continuous improvement 

Set clear performance expectations and provide ongoing feedback and support to ensure the team achieves and exceeds service standards 

Conduct regular pre-shift and staff meetings, training sessions, and performance evaluations to promote skill development and enhance colleague engagement 

Inspect all areas of the restaurant to ensure standards of service are maintained to ensure a warm and welcoming atmosphere for guests, maintaining the restaurant’s reputation for exceptional hospitality 

Respond to guest inquiries, feedback and complaints with professionalism and empathy, resolving issues promptly and effectively to ensure guest satisfaction, and coordinate special arrangements 

Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory 

Enforce established guidelines and policies of the company 

Implement and communicate new menus and promotions such as holiday and special event promotions 

Provide leadership and support for all F&B staff 

Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner 

Maintain an active trace system for guest history on their F&B preferences 

Additional duties include but are not limited to: 

Attend all daily, weekly, monthly hotel and food & beverage meetings  

Develop and update menus, as appropriate 

Revise standard and procedures for department, as necessary 

Assist in computing and sending daily reports 

Greet all guests, colleagues and clients in a professional and friendly manner 

Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales 

Motivate and be proactive in encouraging team commitment and spirit 

Ensure appearance of team members is according to company grooming standards 

Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible 

Perform a variety of other duties as assigned by management 

3 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage 

High-end Japanese or Japanese Michelin starred restaurant experience preferred, omakase experience is highly recommended 

Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests. 

Must have open availability and be able to work weekends 

Positive, engaging, and energetic personality 

Able to be organized, manage time wisely and work with little to no direct supervision 

Very high attention to detail and extensive service knowledge 

Must have good knowledge of food preparation, wine, and spirits 

Sensitive to cultural nuances 

Excellent communication skills, both written and verbal on English 

Able to handle a multitude of tasks in an intense, fast paced environment 

Excellent people skills and the ability to work under pressure and with various stakeholders 

Ability to maintain a clean and professional appearance as per company policies 

Ability to stand for extended periods of time 

Multi-lingual is a plus 

TIPS, ServSafe Certified 

Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. 

Department of Health and Hygiene Certified 

Lead, coach, and mentor the service team, fostering a culture of teamwork and continuous improvement 

Set clear performance expectations and provide ongoing feedback and support to ensure the team achieves and exceeds service standards 

Conduct regular pre-shift and staff meetings, training sessions, and performance evaluations to promote skill development and enhance colleague engagement 

Inspect all areas of the restaurant to ensure standards of service are maintained to ensure a warm and welcoming atmosphere for guests, maintaining the restaurant’s reputation for exceptional hospitality 

Respond to guest inquiries, feedback and complaints with professionalism and empathy, resolving issues promptly and effectively to ensure guest satisfaction, and coordinate special arrangements 

Perform administrative duties such as, but not limited to, scheduling, payroll, and inventory 

Enforce established guidelines and policies of the company 

Implement and communicate new menus and promotions such as holiday and special event promotions 

Provide leadership and support for all F&B staff 

Communicate all guest information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner 

Maintain an active trace system for guest history on their F&B preferences 

Additional duties include but are not limited to: 

Attend all daily, weekly, monthly hotel and food & beverage meetings  

Develop and update menus, as appropriate 

Revise standard and procedures for department, as necessary 

Assist in computing and sending daily reports 

Greet all guests, colleagues and clients in a professional and friendly manner 

Handle all enquiries and bookings for the restaurant in an efficient manner in order to maximize sales 

Motivate and be proactive in encouraging team commitment and spirit 

Ensure appearance of team members is according to company grooming standards 

Share ideas, best practices and problems with the team and encourage their input in helping make decisions where possible 

Perform a variety of other duties as assigned by management 

3 years’ experience in a luxury hotel environment or similar role in restaurants or food and beverage 

High-end Japanese or Japanese Michelin starred restaurant experience preferred, omakase experience is highly recommended 

Passion for Japanese cuisine and culture, with a genuine interest in delivering an authentic and memorable dining experience to guests. 

Must have open availability and be able to work weekends 

Positive, engaging, and energetic personality 

Able to be organized, manage time wisely and work with little to no direct supervision 

Very high attention to detail and extensive service knowledge 

Must have good knowledge of food preparation, wine, and spirits 

Sensitive to cultural nuances 

Excellent communication skills, both written and verbal on English 

Able to handle a multitude of tasks in an intense, fast paced environment 

Excellent people skills and the ability to work under pressure and with various stakeholders 

Ability to maintain a clean and professional appearance as per company policies 

Ability to stand for extended periods of time 

Multi-lingual is a plus 

TIPS, ServSafe Certified 

Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. 

Department of Health and Hygiene Certified