Job Title: Front of House (FOH) Manager
Location(s): Native Restaurant (Brooklyn), Native Restaurant (Harlem), Lagos TSQ
Reports To: General Manager / Owner / Executive Chef

We are seeking a dynamic and experienced Front of House Manager to lead our front-of-house team and ensure an exceptional guest experience. This role is key to maintaining smooth daily operations, managing staff, and upholding the highest standards of customer service in a fast-paced hospitality environment.

• Oversee daily FOH operations, including opening/closing procedures
  
  

• Lead, train, and schedule FOH staff (hosts, servers, bartenders, etc.)
  
  

• Deliver and maintain excellent guest service standards
  
  

• Handle customer inquiries, complaints, and feedback professionally
  
  

• Monitor reservations, waitlists, and seating flow
  
  

• Ensure cleanliness, presentation, and compliance with health and safety standards
  
  

• Collaborate with kitchen and management teams to ensure seamless service
  
  

• Manage FOH inventory and supplies (e.g., menus, uniforms, POS supplies)
  
  

• Support hiring, onboarding, and performance management processes
  
  

• Maintain POS systems and ensure cash handling procedures are followed
  
  

• Proven experience in a FOH management or supervisory role (1–3 years preferred)
  
  

• Strong leadership, communication, and interpersonal skills
  
  

• Ability to remain calm and professional under pressure
  
  

• Solid knowledge of hospitality service standards and guest experience best practices
  
  

• Comfortable using POS and reservation systems
  
  

• Availability to work flexible hours, including nights, weekends, and holidays
  
  

• Food safety or alcohol service certifications (where applicable) are a plus
  
  

Job Title: Front of House (FOH) Manager
Location(s): Native Restaurant (Brooklyn), Native Restaurant (Harlem), Lagos TSQ
Reports To: General Manager / Owner / Executive Chef

We are seeking a dynamic and experienced Front of House Manager to lead our front-of-house team and ensure an exceptional guest experience. This role is key to maintaining smooth daily operations, managing staff, and upholding the highest standards of customer service in a fast-paced hospitality environment.

• Oversee daily FOH operations, including opening/closing procedures
  
  

• Lead, train, and schedule FOH staff (hosts, servers, bartenders, etc.)
  
  

• Deliver and maintain excellent guest service standards
  
  

• Handle customer inquiries, complaints, and feedback professionally
  
  

• Monitor reservations, waitlists, and seating flow
  
  

• Ensure cleanliness, presentation, and compliance with health and safety standards
  
  

• Collaborate with kitchen and management teams to ensure seamless service
  
  

• Manage FOH inventory and supplies (e.g., menus, uniforms, POS supplies)
  
  

• Support hiring, onboarding, and performance management processes
  
  

• Maintain POS systems and ensure cash handling procedures are followed
  
  

• Proven experience in a FOH management or supervisory role (1–3 years preferred)
  
  

• Strong leadership, communication, and interpersonal skills
  
  

• Ability to remain calm and professional under pressure
  
  

• Solid knowledge of hospitality service standards and guest experience best practices
  
  

• Comfortable using POS and reservation systems
  
  

• Availability to work flexible hours, including nights, weekends, and holidays
  
  

• Food safety or alcohol service certifications (where applicable) are a plus