This role is to be performed at upcoming location in Paramus, NJ.
The General Manager oversees, directs and coordinates the planning, organizing, and training of Naya staff. They achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.
•Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods
•Utilizes daily, weekly, quarterly and annual financial reporting tools.
•Targets areas of excess cost; works with management team to maximize profitability through targeted, organized approach.
•Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.
•Ensures proper team member coverage per the needs of business while maintaining target labor costs.
•Maintains proper loss prevention standards, including cash handling procedures, accurate deposits and safe procedures.
•Collaborate with NAYA Leadership on the development and implementation of operating standards for service team.
•Ensure that all food and beverage products are consistently prepared and served according to Naya’s recipes, portioning, cooking and serving standards.
•Promotes and practices safe work habits through trainings and education of day-to-day staff identifiying and resolving potential safety hazard throughout the operation.
•Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
•Promotes Naya policies, procedures, standards, guidelines, and leads by example.
•Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.
•Oversee performance review process for all team members.
•Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff, including management team; Coach and counsel team members for improved performance, documenting developmental plans as necessary.
•Ensure all new hires are thoroughly trained on the expectations of Naya service standards, kitchen protocols, recipes, product quality and overall product presentation.
•Hire, train, supervise, manage, coach, counsel, and evaluate all members of the team.
•Achieve Naya’s objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Attend mandatory meetings including staff meetings, leadership meetings, etc.
•Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
•The ability to speak, understand, read and write in English.
•The ability to understand an perform basic math.
•The ability to work independently or as part of a team.
•The ability to lift at least 50 pounds on a regular basis, bend, stoop, stand and perform extensive walking for 8-10 hours a day.
•Communicates information effectively and efficiently.
•Able to approach their work with a sense of ownership and work with a sense of urgency.
•Able to work nights, weekends and holidays, and variable schedule, per the needs of the business.
•Ability to perform essential job functions under pressure, maintain professionalism when working under stress.
•Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.
•Polished personal presentation; grooming meets Naya’s standards, as outlined by Employee Handbook.
•Maintains general knowledge of the restaurant, location, transportation, management team, etc.
•Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system.
•Participate in community events and ensure corporate social responsibility goals of Company are met.
•Ensure that all staff are compliant with Company’s policies and procedures, as well as city, state and federal laws.