As IT Specialist at Nikki Beach Resort & Spa Koh Samui, you play a pivotal role in ensuring the reliability, security, and continuous innovation of all technology systems across the resort. Your mission is to deliver seamless guest experiences powered by cutting-edge hospitality technology while supporting operational excellence and digital transformation.

Proactive and solutions-oriented, you thrive in a fast-paced environment, expertly balancing hands-on technical support with strategic initiatives. Your leadership in managing critical infrastructure, cybersecurity protocols, and guest-facing technologies ensures that every touchpoint reflects the premium Nikki Beach experience.

• Oversee the configuration, maintenance, and performance of all IT infrastructure, including servers, networks, and Wi-Fi systems.

• Ensure 24/7 availability and optimal performance of operational and guest-facing technologies.

• Manage core systems including Property Management Systems (Opera), POS platforms (Infrasys, Micros), CRM tools, and digital signage solutions.

• Guarantee smooth functionality of guest amenities such as in-room entertainment systems, mobile apps, and high-speed internet.

• Monitor, troubleshoot, and swiftly resolve technical issues to minimize service disruptions.

• Implement and enforce cybersecurity protocols in compliance with GDPR, PCI DSS, and industry standards.

• Collaborate closely with the Corporate IT team to align local technology strategies with global brand objectives.

• Lead technology upgrades and digital transformation projects aimed at enhancing the guest journey and operational efficiency.

• Manage the IT department budget, ensuring cost-effective investments aligned with strategic priorities.

• Conduct regular server backups, system audits, and preventive maintenance to safeguard data integrity.

• Maintain accurate IT asset inventories, service records, and technical documentation.

• Support and train employees to optimize their use of property management and operational systems.

• Secure IT environments through robust access controls, firewall configurations, and disaster recovery planning.

• Manage relationships with external vendors to ensure uninterrupted service, timely updates, and successful project implementations.

• Provide hands-on support during critical upgrades, system outages, or emergency situations.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Proven experience in a similar IT role, ideally within the luxury hospitality sector.

• Strong knowledge of PMS (Opera), POS (Infrasys, Micros), CRM tools, and digital signage platforms.

• Proficiency in network architecture, server environments, cloud services, and mobile device integration.

• Solid understanding of cybersecurity best practices, compliance requirements, and data protection protocols.

• Analytical mindset with excellent troubleshooting skills and the ability to manage multiple priorities effectively.

• Capable of driving innovation while delivering hands-on support for daily IT operations.

• Strong communication skills; fluency in English is mandatory, and Thai language skills are highly desirable. Other languages are a plus.

• Professional, solution-driven, and adaptable under pressure.

Be part of a globally recognized group that brings together music, dining, entertainment, fashion, film, and art to create exceptional hospitality experiences. As the original luxury beach club brand, Nikki Beach has evolved into a worldwide company with beach clubs, hotels, resorts, restaurants, residences, and seasonal pop-ups under Nikki Beach Hospitality Group.

We’re a family-owned company with a strong sense of community and purpose. Joining our team means stepping into a high-energy, international environment with opportunities for growth, travel, and the chance to help shape unforgettable moments for guests around the world.

Join us and be part of our global Celebration of Life!

As IT Specialist at Nikki Beach Resort & Spa Koh Samui, you play a pivotal role in ensuring the reliability, security, and continuous innovation of all technology systems across the resort. Your mission is to deliver seamless guest experiences powered by cutting-edge hospitality technology while supporting operational excellence and digital transformation.

Proactive and solutions-oriented, you thrive in a fast-paced environment, expertly balancing hands-on technical support with strategic initiatives. Your leadership in managing critical infrastructure, cybersecurity protocols, and guest-facing technologies ensures that every touchpoint reflects the premium Nikki Beach experience.

• Oversee the configuration, maintenance, and performance of all IT infrastructure, including servers, networks, and Wi-Fi systems.

• Ensure 24/7 availability and optimal performance of operational and guest-facing technologies.

• Manage core systems including Property Management Systems (Opera), POS platforms (Infrasys, Micros), CRM tools, and digital signage solutions.

• Guarantee smooth functionality of guest amenities such as in-room entertainment systems, mobile apps, and high-speed internet.

• Monitor, troubleshoot, and swiftly resolve technical issues to minimize service disruptions.

• Implement and enforce cybersecurity protocols in compliance with GDPR, PCI DSS, and industry standards.

• Collaborate closely with the Corporate IT team to align local technology strategies with global brand objectives.

• Lead technology upgrades and digital transformation projects aimed at enhancing the guest journey and operational efficiency.

• Manage the IT department budget, ensuring cost-effective investments aligned with strategic priorities.

• Conduct regular server backups, system audits, and preventive maintenance to safeguard data integrity.

• Maintain accurate IT asset inventories, service records, and technical documentation.

• Support and train employees to optimize their use of property management and operational systems.

• Secure IT environments through robust access controls, firewall configurations, and disaster recovery planning.

• Manage relationships with external vendors to ensure uninterrupted service, timely updates, and successful project implementations.

• Provide hands-on support during critical upgrades, system outages, or emergency situations.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Proven experience in a similar IT role, ideally within the luxury hospitality sector.

• Strong knowledge of PMS (Opera), POS (Infrasys, Micros), CRM tools, and digital signage platforms.

• Proficiency in network architecture, server environments, cloud services, and mobile device integration.

• Solid understanding of cybersecurity best practices, compliance requirements, and data protection protocols.

• Analytical mindset with excellent troubleshooting skills and the ability to manage multiple priorities effectively.

• Capable of driving innovation while delivering hands-on support for daily IT operations.

• Strong communication skills; fluency in English is mandatory, and Thai language skills are highly desirable. Other languages are a plus.

• Professional, solution-driven, and adaptable under pressure.

Be part of a globally recognized group that brings together music, dining, entertainment, fashion, film, and art to create exceptional hospitality experiences. As the original luxury beach club brand, Nikki Beach has evolved into a worldwide company with beach clubs, hotels, resorts, restaurants, residences, and seasonal pop-ups under Nikki Beach Hospitality Group.

We’re a family-owned company with a strong sense of community and purpose. Joining our team means stepping into a high-energy, international environment with opportunities for growth, travel, and the chance to help shape unforgettable moments for guests around the world.

Join us and be part of our global Celebration of Life!