Do you thrive on creating exceptional guest experiences that feel effortless and memorable?
Are you a natural leader who brings out the best in people while keeping operations running smoothly?
Looking for a role where you can shape a unique spa and wellbeing experience without needing a spa background?

What do we want?

We are looking for an experienced and people-focused Hospitality Manager, to lead the guest experience across our spa environments at The Scarlet and Bedruthan Hotels.

This is a key leadership role centred on delivering exceptional service, leading
front-of-house teams, and ensuring every guest journey is seamless, calm, and
memorable. While the role sits within our spa offering, spa experience is not
essential—we are looking for a strong hospitality leader who understands
service excellence, team leadership, and operational flow.

Initially, this position will support a maternity cover structure, working
alongside the Head of Wellness. You will take ownership of the guest-facing
spa operation, including Spa Hosts and front-of-house experience, while
therapies leadership is supported separately.

Responsibilities and Duties:

• Leading and inspiring the guest-facing team, including Spa Hosts and front-of-house teams
· Creating a warm, welcoming, and consistent guest experience from arrival to departure
· Overseeing daily operations including rotas, service flow, and team coordination
· Acting as the senior point of contact for guest experience within the spa environments
· Managing guest feedback with confidence, empathy, and professionalism

· Supporting retail areas, presentation standards, and overall environment quality
· Managing stock control, ordering, and inventory to ensure seamless operations
· Overseeing spa facilities and equipment upkeep, ensuring high standards of safety, cleanliness, and functionality
· Working closely with other departments to ensure a seamless guest journey
· Contributing to the ongoing development of this role into a broader guest experience leadership position

About You

You will thrive in this role if you:

· Have 2+ years’ management experience in hospitality (hotel, guest
services, or similar)
· Are a confident and natural leader who enjoys developing and
motivating teams
· Deliver exceptional service and handle guest interactions with warmth
and professionalism
· Are highly organised and comfortable managing busy, multi-layered
operations
· Stay calm and solutions-focused under pressure
· Are values-led, with a genuine passion for people and experience

Desirable (but not essential)
· Experience in luxury, boutique, or lifestyle hospitality environments
· Exposure to spa, wellness, or experience-led businesses
· Familiarity with booking systems, CRM, or POS platforms

· Experience in retail or upselling guest experiences

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £39,000 per annum
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• Temporary on-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies.

This isn’t simply a job — it’s the place you want to be.

AGENCIES: We’re not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.

Do you thrive on creating exceptional guest experiences that feel effortless and memorable?
Are you a natural leader who brings out the best in people while keeping operations running smoothly?
Looking for a role where you can shape a unique spa and wellbeing experience without needing a spa background?

What do we want?

We are looking for an experienced and people-focused Hospitality Manager, to lead the guest experience across our spa environments at The Scarlet and Bedruthan Hotels.

This is a key leadership role centred on delivering exceptional service, leading
front-of-house teams, and ensuring every guest journey is seamless, calm, and
memorable. While the role sits within our spa offering, spa experience is not
essential—we are looking for a strong hospitality leader who understands
service excellence, team leadership, and operational flow.

Initially, this position will support a maternity cover structure, working
alongside the Head of Wellness. You will take ownership of the guest-facing
spa operation, including Spa Hosts and front-of-house experience, while
therapies leadership is supported separately.

Responsibilities and Duties:

• Leading and inspiring the guest-facing team, including Spa Hosts and front-of-house teams
· Creating a warm, welcoming, and consistent guest experience from arrival to departure
· Overseeing daily operations including rotas, service flow, and team coordination
· Acting as the senior point of contact for guest experience within the spa environments
· Managing guest feedback with confidence, empathy, and professionalism

· Supporting retail areas, presentation standards, and overall environment quality
· Managing stock control, ordering, and inventory to ensure seamless operations
· Overseeing spa facilities and equipment upkeep, ensuring high standards of safety, cleanliness, and functionality
· Working closely with other departments to ensure a seamless guest journey
· Contributing to the ongoing development of this role into a broader guest experience leadership position

About You

You will thrive in this role if you:

· Have 2+ years’ management experience in hospitality (hotel, guest
services, or similar)
· Are a confident and natural leader who enjoys developing and
motivating teams
· Deliver exceptional service and handle guest interactions with warmth
and professionalism
· Are highly organised and comfortable managing busy, multi-layered
operations
· Stay calm and solutions-focused under pressure
· Are values-led, with a genuine passion for people and experience

Desirable (but not essential)
· Experience in luxury, boutique, or lifestyle hospitality environments
· Exposure to spa, wellness, or experience-led businesses
· Familiarity with booking systems, CRM, or POS platforms

· Experience in retail or upselling guest experiences

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £39,000 per annum
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• Temporary on-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies.

This isn’t simply a job — it’s the place you want to be.

AGENCIES: We’re not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.