Reception Host (Seasonal)

Scarlet Hotel, Mawgan Porth
Seasonal Contract | £12.71 per hour + tips 

What are we looking for?

At Scarlet, we believe every memorable stay begins with a genuine welcome. Our Reception team are the first and last people our guests meet, setting the tone for an exceptional experience from the moment they arrive.

We're looking for a Seasonal Reception Host to join our Reception team. This is an ideal opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering thoughtful, personal service.

Whether you are welcoming guests, answering enquiries or helping solve problems, you'll play a key role in ensuring every guest feels relaxed, cared for and excited to be with us.

The Role

As a Reception Host, you'll be part of a friendly and supportive Reception team, delivering a warm, professional welcome to every guest.

You'll manage arrivals and departures, respond to guest enquiries, support reservations and work closely with colleagues across the hotel to ensure every stay runs smoothly. No two days are the same, so you'll enjoy variety, teamwork and the opportunity to make a genuine difference to our guests' experience.

Key Responsibilities

• Welcome every guest with warmth, professionalism and genuine hospitality.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer telephone calls, emails and guest enquiries confidently.
• Provide local knowledge and recommendations to enhance guests' stays.
• Work closely with the wider team to ensure seamless communication and delivery.
• Process payments and maintain accurate guest records.
• Make time for guest feedback and queries with confidence, empathy and a positive attitude.
• Maintain high presentation standards within Reception and public areas.
• Support colleagues across the wider team during busy periods.

About You

You enjoy meeting new people and creating positive first impressions. You're organised, calm under pressure and understand the importance of great communication.

You are:

• Friendly, approachable and naturally welcoming.
• Organised with excellent attention to detail.
• Confident communicating with a wide range of people.
• Comfortable using computers and learning new systems.
• Flexible to work a variety of shifts, including weekends and bank holidays.
• Previous hospitality welcome team experience is desirable but not essential.

Most importantly, you bring a positive attitude, enjoy working as part of a team and are committed to creating exceptional guest experiences.

Why join us?

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.71 per hour plus a share of hotel tips
• A consistent five-day working pattern with two consecutive days off wherever possible.
• 40 hour seasonal contract to October 2026 
• Free onsite parking or access to nearby free parking.
• Discounted food and drinks whilst on and off shift.
• Team socials and opportunities to connect and celebrate together.
• Access to wellbeing initiatives and support programmes.
• Ongoing learning, development and career progression opportunities.
• The opportunity to work in one of Cornwall's most inspiring coastal locations.

Recognition & Reward

We believe great work should be recognised and celebrated.

As part of the Red Hotels team, you'll benefit from:

• Weekly site-wide recognition celebrating colleagues who have gone above and beyond.
• Annual recognition awards celebrating exceptional contributions across the business.
• Performance-related salary uplift opportunities.
• Participation in our tips and gratuities scheme.
• Opportunities to contribute ideas and make a genuine impact within the business.

Perched on the rugged clifftops of North Cornwall, Scarlet has become one of the UK's most distinctive luxury hotels, known for its thoughtful hospitality, stunning coastal setting and commitment to wellbeing and sustainability.

When you join us, you become part of one of Cornwall's most exciting independent hospitality businesses.

This isn't simply a seasonal job – it's an opportunity to be part of something special.

AGENCIES: We're not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.

Reception Host (Seasonal)

Scarlet Hotel, Mawgan Porth
Seasonal Contract | £12.71 per hour + tips 

What are we looking for?

At Scarlet, we believe every memorable stay begins with a genuine welcome. Our Reception team are the first and last people our guests meet, setting the tone for an exceptional experience from the moment they arrive.

We're looking for a Seasonal Reception Host to join our Reception team. This is an ideal opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering thoughtful, personal service.

Whether you are welcoming guests, answering enquiries or helping solve problems, you'll play a key role in ensuring every guest feels relaxed, cared for and excited to be with us.

The Role

As a Reception Host, you'll be part of a friendly and supportive Reception team, delivering a warm, professional welcome to every guest.

You'll manage arrivals and departures, respond to guest enquiries, support reservations and work closely with colleagues across the hotel to ensure every stay runs smoothly. No two days are the same, so you'll enjoy variety, teamwork and the opportunity to make a genuine difference to our guests' experience.

Key Responsibilities

• Welcome every guest with warmth, professionalism and genuine hospitality.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer telephone calls, emails and guest enquiries confidently.
• Provide local knowledge and recommendations to enhance guests' stays.
• Work closely with the wider team to ensure seamless communication and delivery.
• Process payments and maintain accurate guest records.
• Make time for guest feedback and queries with confidence, empathy and a positive attitude.
• Maintain high presentation standards within Reception and public areas.
• Support colleagues across the wider team during busy periods.

About You

You enjoy meeting new people and creating positive first impressions. You're organised, calm under pressure and understand the importance of great communication.

You are:

• Friendly, approachable and naturally welcoming.
• Organised with excellent attention to detail.
• Confident communicating with a wide range of people.
• Comfortable using computers and learning new systems.
• Flexible to work a variety of shifts, including weekends and bank holidays.
• Previous hospitality welcome team experience is desirable but not essential.

Most importantly, you bring a positive attitude, enjoy working as part of a team and are committed to creating exceptional guest experiences.

Why join us?

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £12.71 per hour plus a share of hotel tips
• A consistent five-day working pattern with two consecutive days off wherever possible.
• 40 hour seasonal contract to October 2026 
• Free onsite parking or access to nearby free parking.
• Discounted food and drinks whilst on and off shift.
• Team socials and opportunities to connect and celebrate together.
• Access to wellbeing initiatives and support programmes.
• Ongoing learning, development and career progression opportunities.
• The opportunity to work in one of Cornwall's most inspiring coastal locations.

Recognition & Reward

We believe great work should be recognised and celebrated.

As part of the Red Hotels team, you'll benefit from:

• Weekly site-wide recognition celebrating colleagues who have gone above and beyond.
• Annual recognition awards celebrating exceptional contributions across the business.
• Performance-related salary uplift opportunities.
• Participation in our tips and gratuities scheme.
• Opportunities to contribute ideas and make a genuine impact within the business.

Perched on the rugged clifftops of North Cornwall, Scarlet has become one of the UK's most distinctive luxury hotels, known for its thoughtful hospitality, stunning coastal setting and commitment to wellbeing and sustainability.

When you join us, you become part of one of Cornwall's most exciting independent hospitality businesses.

This isn't simply a seasonal job – it's an opportunity to be part of something special.

AGENCIES: We're not working with recruitment agencies on this role, and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications and agency fees will not be due.