At Copain, we bring together the craft of a true boulangerie with the comfort of a neighborhood café. As part of Noble Food & Pursuits, Copain is built around thoughtful hospitality, quality ingredients, and a commitment to creating a warm and welcoming experience for every guest.

We are hiring a Bakery Café General Manager to lead our Winston Salem bakery café and retail shop. This role calls for a hands on, highly organized leader who can balance hospitality, daily execution, financial performance, and team development in a fast paced environment. The Bakery Café General Manager will set the tone for the guest experience, drive operational excellence, and lead the team in a way that reflects the standards and culture of Noble Food & Pursuits.

What You’ll Do

• Lead all aspects of bakery café and retail operations with a focus on consistency, efficiency, and exceptional guest experiences
• Build, train, and mentor a strong team that leads with accountability, hospitality, communication, and professionalism
• Oversee daily operations including service flow, staffing, labor management, product presentation, cleanliness, and overall execution of standards
• Manage financial performance by monitoring sales, labor, controllable costs, and operating efficiency through systems such as Toast, Cybake, and Restaurant365
• Partner with bakery and culinary leadership to ensure strong alignment between production, ordering, in store execution, merchandising, and product knowledge
• Support hiring, onboarding, coaching, and performance management for the team while creating a culture centered around growth and consistency
• Maintain a clean, organized, and guest ready environment while ensuring all safety, sanitation, and health standards are upheld
• Help drive community engagement and local store awareness by creating an inviting and well run neighborhood destination

What You’ll Bring

• A genuine passion for hospitality, food, and thoughtful guest service
• Proven management experience in a restaurant, bakery, café, or retail food environment
• Strong leadership skills with the ability to motivate, coach, and develop a team
• A high level of organization, accountability, and follow through in day to day operations
• Comfort working in a fast paced environment while maintaining composure and attention to detail
• Experience with systems such as Toast, Cybake, Restaurant365, or similar operational platforms is preferred
• A solutions oriented mindset with the ability to identify opportunities, solve problems, and drive results
• Strong communication skills and the ability to work collaboratively across departments

Why Join Us

• Be part of a company that values craftsmanship, hospitality, and genuine people leadership
• Play a key role in leading and growing Copain in the Winston Salem market
• Competitive salary with performance based bonus opportunity
• Paid time off, health insurance, and dental coverage
• Monthly dining stipend to enjoy at other Noble Food & Pursuits concepts
• Leadership development and future growth opportunities within a growing restaurant group
• A supportive culture built around mentorship, collaboration, and excellence

Skills & Abilities

• Leadership presence with the ability to inspire confidence, accountability, and teamwork
• Strong communication and interpersonal skills with a guest first mindset
• Financial acumen with the ability to manage labor, costs, and daily operational performance
• Organizational skills to manage multiple priorities while maintaining strong attention to detail
• Operational understanding of both front of house and back of house support functions within a bakery café environment
• Problem solving and decision making skills with professionalism under pressure
• Adaptability and consistency in a dynamic, high volume setting
• Commitment to excellence and the values of Noble Food & Pursuits

At Copain, we bring together the craft of a true boulangerie with the comfort of a neighborhood café. As part of Noble Food & Pursuits, Copain is built around thoughtful hospitality, quality ingredients, and a commitment to creating a warm and welcoming experience for every guest.

We are hiring a Bakery Café General Manager to lead our Winston Salem bakery café and retail shop. This role calls for a hands on, highly organized leader who can balance hospitality, daily execution, financial performance, and team development in a fast paced environment. The Bakery Café General Manager will set the tone for the guest experience, drive operational excellence, and lead the team in a way that reflects the standards and culture of Noble Food & Pursuits.

What You’ll Do

• Lead all aspects of bakery café and retail operations with a focus on consistency, efficiency, and exceptional guest experiences
• Build, train, and mentor a strong team that leads with accountability, hospitality, communication, and professionalism
• Oversee daily operations including service flow, staffing, labor management, product presentation, cleanliness, and overall execution of standards
• Manage financial performance by monitoring sales, labor, controllable costs, and operating efficiency through systems such as Toast, Cybake, and Restaurant365
• Partner with bakery and culinary leadership to ensure strong alignment between production, ordering, in store execution, merchandising, and product knowledge
• Support hiring, onboarding, coaching, and performance management for the team while creating a culture centered around growth and consistency
• Maintain a clean, organized, and guest ready environment while ensuring all safety, sanitation, and health standards are upheld
• Help drive community engagement and local store awareness by creating an inviting and well run neighborhood destination

What You’ll Bring

• A genuine passion for hospitality, food, and thoughtful guest service
• Proven management experience in a restaurant, bakery, café, or retail food environment
• Strong leadership skills with the ability to motivate, coach, and develop a team
• A high level of organization, accountability, and follow through in day to day operations
• Comfort working in a fast paced environment while maintaining composure and attention to detail
• Experience with systems such as Toast, Cybake, Restaurant365, or similar operational platforms is preferred
• A solutions oriented mindset with the ability to identify opportunities, solve problems, and drive results
• Strong communication skills and the ability to work collaboratively across departments

Why Join Us

• Be part of a company that values craftsmanship, hospitality, and genuine people leadership
• Play a key role in leading and growing Copain in the Winston Salem market
• Competitive salary with performance based bonus opportunity
• Paid time off, health insurance, and dental coverage
• Monthly dining stipend to enjoy at other Noble Food & Pursuits concepts
• Leadership development and future growth opportunities within a growing restaurant group
• A supportive culture built around mentorship, collaboration, and excellence

Skills & Abilities

• Leadership presence with the ability to inspire confidence, accountability, and teamwork
• Strong communication and interpersonal skills with a guest first mindset
• Financial acumen with the ability to manage labor, costs, and daily operational performance
• Organizational skills to manage multiple priorities while maintaining strong attention to detail
• Operational understanding of both front of house and back of house support functions within a bakery café environment
• Problem solving and decision making skills with professionalism under pressure
• Adaptability and consistency in a dynamic, high volume setting
• Commitment to excellence and the values of Noble Food & Pursuits