Store Support Manager

Reporting To:
- Operations Manager

Responsible for:
- Site Support Supervisor
- Site Managers
- Cleaning operatives

Key Contacts:
- Operations Manager
- Store Support Manager
- Local Site Managers (internal)
- Payroll/HR/Finance/Admin

Equipment Provided:
- Company Phone
- Company Car & Fuel Card
- Company Laptop

Salary: £28kpa basic plus £2.5kpa Performance Bonus, plus car provided –

Core Responsibility
Reporting directly to the Operations Manager with core responsibility to ensure the delivery of a high level of service as agreed and outlined in the contract agreement between NIC and the Client. The Support Manager must be aware of the contractual specification on the account and communicated this clearly to their team ensuring that the client’s expectations are delivered at all times.

You will be proactive, meet deadlines, liaise with people at all levels, work accurately and respect confidentiality of the organisation and the clients.

Main Duties
• To effectively manage the day to day operations in the client Account, ensuring all stores are fully staffed every day (7 days a week), and the cleaning operations is completed daily in all stores.
• Overall responsibility to ensure that wage spend budgets and deadlines are consistently achieved
• Ensure monthly audits are conducted on every site, by prior booking between Site managers and store managers, and the minimum target score as dictated in the contract is consistently met (95%)
• Clear communication on standards and KPI’s to your team
• Regular site visits with clients/sites operatives to check on service performance, support staff needs, and client liason
• Clear reporting on outcomes and agreed actions of meetings, this should also be communicated to relevant personnel within NIC and the client
• Adhere to costing/booking & sign off processes for all non-contractual work
• Overall responsibility to ensure both Budget and Payroll information is supplied to Head Office as required, and that Ezitracker is used properly and effectively by all staff to manage hours for payment and tracking.
• Recruitment/Selection and Development of own team of site operatives
• Conduct and record disciplinary actions

Experience/Skills that can be demonstrated through work history
• An excellent record of Pro active delivery of a responsive and pro-active service in a food retail cleaning environment, with work pride and accountability as key attributes
• Excellent organisational and effective leadership skills
• Excellent interpersonal and communication skills with people of all levels
• Flexibility, willingness to manage change within a diverse working environment
• Ability to work under own initiative and demonstrate effective problem solving
• I.T Literate

Reporting To:
- Operations Manager

Responsible for:
- Site Support Supervisor
- Site Managers
- Cleaning operatives

Key Contacts:
- Operations Manager
- Store Support Manager
- Local Site Managers (internal)
- Payroll/HR/Finance/Admin

Equipment Provided:
- Company Phone
- Company Car & Fuel Card
- Company Laptop

Salary: £28kpa basic plus £2.5kpa Performance Bonus, plus car provided –

Core Responsibility
Reporting directly to the Operations Manager with core responsibility to ensure the delivery of a high level of service as agreed and outlined in the contract agreement between NIC and the Client. The Support Manager must be aware of the contractual specification on the account and communicated this clearly to their team ensuring that the client’s expectations are delivered at all times.

You will be proactive, meet deadlines, liaise with people at all levels, work accurately and respect confidentiality of the organisation and the clients.

Main Duties
• To effectively manage the day to day operations in the client Account, ensuring all stores are fully staffed every day (7 days a week), and the cleaning operations is completed daily in all stores.
• Overall responsibility to ensure that wage spend budgets and deadlines are consistently achieved
• Ensure monthly audits are conducted on every site, by prior booking between Site managers and store managers, and the minimum target score as dictated in the contract is consistently met (95%)
• Clear communication on standards and KPI’s to your team
• Regular site visits with clients/sites operatives to check on service performance, support staff needs, and client liason
• Clear reporting on outcomes and agreed actions of meetings, this should also be communicated to relevant personnel within NIC and the client
• Adhere to costing/booking & sign off processes for all non-contractual work
• Overall responsibility to ensure both Budget and Payroll information is supplied to Head Office as required, and that Ezitracker is used properly and effectively by all staff to manage hours for payment and tracking.
• Recruitment/Selection and Development of own team of site operatives
• Conduct and record disciplinary actions

Experience/Skills that can be demonstrated through work history
• An excellent record of Pro active delivery of a responsive and pro-active service in a food retail cleaning environment, with work pride and accountability as key attributes
• Excellent organisational and effective leadership skills
• Excellent interpersonal and communication skills with people of all levels
• Flexibility, willingness to manage change within a diverse working environment
• Ability to work under own initiative and demonstrate effective problem solving
• I.T Literate