About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

What you will be doing:

Responsible for ensuring the safety and security of hotel guests and staff during the night

Use your expertise to always deliver a first-class service to all guests.

Ensure a minimum of 3 security walks are carried out on each shift, with emphasis on fire safety and overall security of the building

Conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Understand and demonstrate correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy

Represent the General Manager and other senior managers in their absence, taking full responsibility of the hotel

Manage, record and promptly resolve issues or emergencies that arise

Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Act in accordance with all security and emergency procedures and manage the instigation of these, as required

Compile adequate handover to Early staff / Duty Manager

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Conduct annual and mid-year Appraisals with Team Members

What we are looking for

A warm and genuine individual who enjoys putting people first

Team first attitude and good leadership skills

Experience of managing a front office team, ideally in a similar sized minimum 4-star  branded hotel

Financial awareness

Ability to work under pressure in a challenging environment

Commitment to delivering a high level of guest service

Positive attitude and exceptional communication skills

Flexibility to respond quickly and positively to a range of work situations

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

What you will be doing:

Responsible for ensuring the safety and security of hotel guests and staff during the night

Use your expertise to always deliver a first-class service to all guests.

Ensure a minimum of 3 security walks are carried out on each shift, with emphasis on fire safety and overall security of the building

Conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date reports

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Understand and demonstrate correct procedures regarding the acceptance of credit cards and cash in accordance with the hotel credit policy

Represent the General Manager and other senior managers in their absence, taking full responsibility of the hotel

Manage, record and promptly resolve issues or emergencies that arise

Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Act in accordance with all security and emergency procedures and manage the instigation of these, as required

Compile adequate handover to Early staff / Duty Manager

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Conduct annual and mid-year Appraisals with Team Members

What we are looking for

A warm and genuine individual who enjoys putting people first

Team first attitude and good leadership skills

Experience of managing a front office team, ideally in a similar sized minimum 4-star  branded hotel

Financial awareness

Ability to work under pressure in a challenging environment

Commitment to delivering a high level of guest service

Positive attitude and exceptional communication skills

Flexibility to respond quickly and positively to a range of work situations

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.