Night Porter – Hampton by Hilton Birmingham Broad Street

We’re looking for a calm, reliable and proactive Night Porter to join our overnight team. Nights are the backbone of the hotel — keeping everything secure, safe and running smoothly while the rest of the city sleeps. If you’re organised, unflappable and good with people, you’ll fit right in.

Main Roles & Responsibilities

• Welcome and assist late-arriving guests, providing a friendly, reassuring presence

• Complete night audit tasks accurately using hotel systems

• Prepare and maintain the breakfast area for the morning team

• Support with light food & beverage service where required

• Patrol the hotel to ensure guest safety, building security and brand standards

• Handle guest queries, complaints and incidents professionally

• Complete scheduled cleaning, restocking and setup tasks across FOH and BOH

• Manage billing, payments and reservation amendments overnight

• Liaise with emergency services or duty management where necessary

• Follow all safety, security, food safety and brand procedures

What We’re Looking For

• Calm under pressure and confident working independently

• Strong attention to detail — accuracy matters at night

• Comfortable multitasking across reception, security checks and housekeeping duties

• Good communicator with clear written and verbal English

• Warm, approachable attitude — even at 3am

• Trustworthy, reliable and comfortable being responsible for the building

• Previous hotel experience is helpful but not essential

Useful Experience

(We can teach you the systems — we just need the right mindset)

• Experience in hospitality, customer service or night work

• Basic understanding of hotel systems (Opera/OnQ/Micros or similar)

• Knowledge of health & safety and/or security procedures

• Cash handling or audit experience

• Experience in food safety or basic food preparation

Perks of Working With Us

• Permanent contract with competitive night pay

• Worldwide discounted hotel stays through Hilton Go

• Discounts on food & beverage across Hilton hotels

• Hilton’s Learning & Development platform for full training and growth

• Wellbeing support including mental health, financial and health tools

• Supportive team environment and real career progression within Hilton

Night Porter – Hampton by Hilton Birmingham Broad Street

We’re looking for a calm, reliable and proactive Night Porter to join our overnight team. Nights are the backbone of the hotel — keeping everything secure, safe and running smoothly while the rest of the city sleeps. If you’re organised, unflappable and good with people, you’ll fit right in.

Main Roles & Responsibilities

• Welcome and assist late-arriving guests, providing a friendly, reassuring presence

• Complete night audit tasks accurately using hotel systems

• Prepare and maintain the breakfast area for the morning team

• Support with light food & beverage service where required

• Patrol the hotel to ensure guest safety, building security and brand standards

• Handle guest queries, complaints and incidents professionally

• Complete scheduled cleaning, restocking and setup tasks across FOH and BOH

• Manage billing, payments and reservation amendments overnight

• Liaise with emergency services or duty management where necessary

• Follow all safety, security, food safety and brand procedures

What We’re Looking For

• Calm under pressure and confident working independently

• Strong attention to detail — accuracy matters at night

• Comfortable multitasking across reception, security checks and housekeeping duties

• Good communicator with clear written and verbal English

• Warm, approachable attitude — even at 3am

• Trustworthy, reliable and comfortable being responsible for the building

• Previous hotel experience is helpful but not essential

Useful Experience

(We can teach you the systems — we just need the right mindset)

• Experience in hospitality, customer service or night work

• Basic understanding of hotel systems (Opera/OnQ/Micros or similar)

• Knowledge of health & safety and/or security procedures

• Cash handling or audit experience

• Experience in food safety or basic food preparation

Perks of Working With Us

• Permanent contract with competitive night pay

• Worldwide discounted hotel stays through Hilton Go

• Discounts on food & beverage across Hilton hotels

• Hilton’s Learning & Development platform for full training and growth

• Wellbeing support including mental health, financial and health tools

• Supportive team environment and real career progression within Hilton